Get matched with top appliance repair pros in Stem, NC

"Super helpful"

"It has worked out so well for me and my family. And yeah, please do it all day. Please let me know if I can help. Please let me know when I get home, and I will be home in the next few days. Please let me know when I can get you. Please let me know when I get back. Please let me know if I need anything else. Please let me know if I can get you a text or text me or text or call me when I can. "

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"The gentleman that responded to our call on a Saturday morning was very curtious and professional. He did a wonderful job over the course of two days due to the difficulty of our situation. I will definitely recommend him to anybody that has the same problem as we had."

"Great!! Demetrius quickly diagnosed the problem and made the appropriate repairs. Very happy with the responsiveness and professionalism."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"If you need immediate help do not call R&C Appliance. I have been without a washer for over four weeks with absolutely no idea as to when R&C will have the part little alone as to when they can add me to their schedule to repair my washer. After two weeks a repair man did finally come out to access what the issue was ( cold water inlet valve). After two more weeks I called R&C and was told the part needed for the repair was back-ordered. Nobody bothered to call from R&C to give me that information. I was told R&C would try to get the part elsewhere. I requested a call with information as to when to part would arrive. Again, nobody bothered to call me. I found the part in-stock online from several parts places and ordered it myself. It will arrive in three days. R&C has been instructed to cancel their parts order and to send me an invoice for the initial service call fee (aprox. $90). My husband is going to replace the water inlet valve himself. Thanks to YouTube and a very detailed video on how to replace the new water inlet valve it will take about five minutes for my husband to replace it. I was quoted $336 from R&C for parts and labor, including the initial service call fee. I was able to purchase the same part online for $125 including fast shipping. Total cost of about $215, including the initial service call fee. This company use to be great, unfortunately that is no longer to case."

"Receptionist was helpful and a pleasure to deal with. Repairman was on time, professional and knowledgeable. Great company. Definitely recommend."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"