Sound Station and Security
7105 Glenwood Avenue
Sound Station and Security
7105 Glenwood Avenue
Car Audio and Security
"Wish I could give NEGATIVE STARS. Took my kids car here to get her audio system checked because her touch screen went black. The car ran well, no other issues...just the audio. They kept the car for 3 hours to tell her what “might” be wrong and charged her $140+. When I asked the owner Wiley why it was so much & took so long to not even get a definitive answer on what was wrong, he explained how they had to take everything apart. Well she got home and went back out to the car about an hour later and the car was completely dead. Her key fob wouldn’t even unlock it & she didn’t have the shank inside the fob. We called AAA & he came & unlocked it. We told him what happened and where we took the car. He immediately said OH NO! They are known to mess cars up. I’ve heard this a lot about them. This is a stranger who works for AAA telling us this. When he unlocked the car it went into theft mode. She ordered a new shank to insert into the car & take it off theft mode. That came in a few days later and still the car was dead. We had to jump it. Leave it off for a little while it would go completely dead again. The battery is 5 months old, alternator was replaced last year. Yet her battery is being drained rapidly by something and it wasn’t doing any of that before we took it to sound and stupid. Called a mechanic to let them know what happened and once again another person said I know exactly the place you’re taking about because I’ve heard this a few times before about that place. Take it back to them and tell them to fix whatever they messed up. I called early but they were not there (manager or owner) so I left a detailed message with another employee & he said they’d call me. I ended up calling back. I spoke to Josh & he said he heard what happened...he’s the manager. He then told me that he checked with the people who worked on her car and all they did was take the radio out. A different story than what Wiley the owner said so I reminded him of that and we agreed that they would look at it to figure out what was causing the drain. I could tell they had already made up their mind to not take responsibility for it. I had also read the reviews on google by then and saw how the owner Wiley talked wreckless in his replies to unsatisfied customers never taking responsibility for any damages or horrible service. After dropping the car off with them and leaving it for 5.5 hours they ignored my calls trying to get an update. We went back up there around 5:30 and I asked if the phone worked...it did but they had caller ID so they purposely ignored my calls because they had done absolutely nothing to the car all that time. Wiley then tried to fast talk me after making me wait & pretending not to see me, saying the battery is completely dead. Duhhhh...that’s why it’s here. He said he think it’s the battery but they’re going to test it. I said all this time and you haven’t done that yet? That’s why we bought it back. I said my issue is it been here 5.5 hours & her car worked fine before you all messing with the radio. Wiley got loud and said “OK I DID IT...It’s my fault”. It was downhill from there. I demanded to be taken to the car and warned everyone to read his reviews before letting them touch their car. Wiley clearly wanted to argue with 2 women & apparently thought he could play with me but I’m not a kid & I don’t scare easily. He continued to argue and told us that it’s customers like us that their cars messed up. Idk if he meant black women or people who don’t let him get away with damaging their vehicles in general. We got her car fixed somewhere else as well as a detailed report on what they messed up & we will not be paying the repair bill alone for something they messed up. They are terrible. Stay tuned for big bad Wileys unprofessional response."
Malinda S on October 2020
Car Audio and Security
"Wish I could give NEGATIVE STARS. Took my kids car here to get her audio system checked because her touch screen went black. The car ran well, no other issues...just the audio. They kept the car for 3 hours to tell her what “might” be wrong and charged her $140+. When I asked the owner Wiley why it was so much & took so long to not even get a definitive answer on what was wrong, he explained how they had to take everything apart. Well she got home and went back out to the car about an hour later and the car was completely dead. Her key fob wouldn’t even unlock it & she didn’t have the shank inside the fob. We called AAA & he came & unlocked it. We told him what happened and where we took the car. He immediately said OH NO! They are known to mess cars up. I’ve heard this a lot about them. This is a stranger who works for AAA telling us this. When he unlocked the car it went into theft mode. She ordered a new shank to insert into the car & take it off theft mode. That came in a few days later and still the car was dead. We had to jump it. Leave it off for a little while it would go completely dead again. The battery is 5 months old, alternator was replaced last year. Yet her battery is being drained rapidly by something and it wasn’t doing any of that before we took it to sound and stupid. Called a mechanic to let them know what happened and once again another person said I know exactly the place you’re taking about because I’ve heard this a few times before about that place. Take it back to them and tell them to fix whatever they messed up. I called early but they were not there (manager or owner) so I left a detailed message with another employee & he said they’d call me. I ended up calling back. I spoke to Josh & he said he heard what happened...he’s the manager. He then told me that he checked with the people who worked on her car and all they did was take the radio out. A different story than what Wiley the owner said so I reminded him of that and we agreed that they would look at it to figure out what was causing the drain. I could tell they had already made up their mind to not take responsibility for it. I had also read the reviews on google by then and saw how the owner Wiley talked wreckless in his replies to unsatisfied customers never taking responsibility for any damages or horrible service. After dropping the car off with them and leaving it for 5.5 hours they ignored my calls trying to get an update. We went back up there around 5:30 and I asked if the phone worked...it did but they had caller ID so they purposely ignored my calls because they had done absolutely nothing to the car all that time. Wiley then tried to fast talk me after making me wait & pretending not to see me, saying the battery is completely dead. Duhhhh...that’s why it’s here. He said he think it’s the battery but they’re going to test it. I said all this time and you haven’t done that yet? That’s why we bought it back. I said my issue is it been here 5.5 hours & her car worked fine before you all messing with the radio. Wiley got loud and said “OK I DID IT...It’s my fault”. It was downhill from there. I demanded to be taken to the car and warned everyone to read his reviews before letting them touch their car. Wiley clearly wanted to argue with 2 women & apparently thought he could play with me but I’m not a kid & I don’t scare easily. He continued to argue and told us that it’s customers like us that their cars messed up. Idk if he meant black women or people who don’t let him get away with damaging their vehicles in general. We got her car fixed somewhere else as well as a detailed report on what they messed up & we will not be paying the repair bill alone for something they messed up. They are terrible. Stay tuned for big bad Wileys unprofessional response."
Malinda S on October 2020
