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"Thanks to Carolina Comfort Air for getting my HVAC installed. The installation team was amazing. Thank you Tommy, Justin, and Jermaine."

"After our A/C froze, Derrick went through the whole enchilada with us. He took his time to make sure each zone was working properly, showed us everything along the way, and educated us on what to look out for and what it should look like. In addition, he explained the way the whole HVAC system worked and What parts need to be changed out/maintained to prolong the life of our system. He really put our mind at ease. Great customer service! Thanks so much!"

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

2014 Super Service Award winner!We are a small upcoming business that cares about quality and customer service.

"The serviceman did a great job in installing the new burner. Did it with ease."

Prime Heating & AC Repair is located in Fayetteville, North Carolina, and was founded in 2011. I have over 18 years of quality experience in the HVAC Repair industry and I'm always looking at ways to improve my skills. I look forward to working with you so give me a call or click for an estimate today!

"Shawn is wonderful to work with. He helps find solutions for any HVAC issues and goes above and beyond to make the customer happy. I have been using Shawn for years for all of my heating and air issues, installations, and maintenance and I truly believe that Shawn can find a solution to any problem thrown his way. Highly recommend!"

"The roofers did an outstanding job. The roof looks great. I checked after the first hard rain and there were no ;problems to be found with the new roof. The work team caused minimal damage to the landscaping around the house and did a perfect job of cleaning up all scrap material and nails from the flower beds, lawn and driveway. I am also happy with my new gutters and the job the gutter crew did with installation and cleanup.
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"Perfect. New refrigerator ordered and delivered and installed within 4 days"

"Despite the bitter cold and damp conditions, Al came out to install the new unit and duct work to make sure we had heat during the coldest part of the year. Before we needed a new unit, Al also came out to work on the original during the summer, installing a new motor.
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