Get matched with top chimney cap pros in Nebo, NC

"They were professional."

"We had a new system put in the end of 2020. Gentry has always been prompt, knowledgeable, professional and great to work with. During this last storm our heater went out. I called on Sunday afternoon and I actually spoke to a person, who was very nice, and said someone would call me. Within minutes someone actually did and tried to help over phone. I had already tried what was suggested but he assured me we would see a service man the next day (Monday). Someone did call Monday morning and we did have a serviceman come out promptly. Albert was prompt, professional and immediately got to work. Our unit is underground and is difficult to get to but he went down there and worked until he got it working. It was a frozen line which he fixed and rerouted. He suggested a few things for another snow or freeze and left. The heater has been working since then. We would highly recommend Gentry Service in Swannanoa for new heating system or for service. We have been very satisfied from the beginning."

"Rob cleaned the chimney and replaced the flue cap."

"I cancelled a job I put a deposit of $10,826.95 down for because the sale of my home fell through. I cancelled on June 13th and I still haven't received my refund as of 8/19. We have reached out on 3 separate occasions. My wife and I have been told different stories by different people as to what happened, but not much of it is adding up. After holding our deposit for over two months the manager said-- "We cannot do anything more to compensate you." Apparently, it is being overnighted this evening. Sadly, my advice is to proceed with caution. I give 2-stars because they apparently still have the money to refund me, it could have been worse I suppose."

"Done in a day. No problems"

"I ordered a Sunsetter awning from Smart Repair. They ordered the wrong size and installed it on my house. I have been trying to get the awning replaced for 2 months. I am getting the run around and now no one will return my calls. Then I found out that this “deal” was almost twice the going rate for a similar product!! DON’T USE THIS COMPANY UNLESS YOU HAVE PATIENCE AND MONEY TO BURN!! Edit: This is part 2 of my previous review of Smart Repairs. All of my paperwork says I ordered an awning from Sunsetters. After trying to resolve my original issue with the awning being too short, I find out that my awning isn't a Sunsetter awning at all but from a different company that I never heard of or was told of!!! FRAUD!! I am still playing phone tag with the owner- he is always out of the office and won't return my calls. I was told from another worker that the offer to refund my money was rescinded since I wrote negative reviews about the company. So now they are strong arming me and doing consumer fraud!!! AVOID THIS COMPANY!!"

"Communications and scheduling were awful. Took forever and 7 calls to actually get them to send the quote. When I call they say Jorge will call back, he doesn't. Call him, and his voicemailbox is always full. Three times the roofers were scheduled to come and they never showed up, never called. Really regret using them. When the roofer finally showed up, he was a sub contractor that didn't really know what he was supposed to do. Felt bad for him, he had to bring his little boy who just wandered around my back yard while he worked on my roof. The actual work seems fine, it's the whole process of working with them that is awful. Can't figure out who they actually are, Findlay Roofing, Roof Roof, Mighty Dog Roofing? That was probably my first warning flag."

"I had a very unfortunate experience with a misleading sales rep. In December 2022, a sales rep named Ryan came out to my house to show me my options. He suggested that we have a perimeter trench dug around the basement with a well and sump pump. He went over the options with me and told me about the amazing sump pumps that 58 Foundations & Waterproofing has...they are battery back-up in case of a power outage. I was excited about that because it gave me peace of mind. Let me be clear when I say that there was only a SINGLE option presented when it came to the type of sump pump they provided. Ryan gave me the option of a battery back-up and no other options. The install crew comes out, does a fantastic job, and gets it all done in a timely manner. 5 months passes and we have some bad storms rolling in. I wanted to be sure that the sump pump battery was still good, so I open the lid of the well to check on the battery, only to find out that we have a pump without a battery back-up, like I was told by my sales rep we would have. I reach out to the company to see if the battery is hidden inside the pump. After 24 hours, I still haven't heard back from the company, so I reach out to the sales rep directly. He tells me that I didn't purchase the battery back-up pump and that he would be happy to sell me one for an additional $1,500 (I am sure he would be happy to sell me one). I contacted the company to see what resolution we could arrive at. I have basically been told at this point that I did not purchase one even though the sales rep told me I was getting a battery back-up pump. A battery back-up was VERY important to me. The SC manager for 58 Foundations & Waterproofing called me today and offered to sell me one. But I cannot bring myself to pay for something that I was told would be included. She told me that the invoice does not show a line item for the battery back-up and that the invoice only lists "sump pump". But, how was I supposed to know that "sump pump" didn't mean the battery back-up pump that the sales rep told me would be included? How was I supposed to know that there would be a separate line item for "battery"? They have relied on the ignorance of their customers to take advantage. Everyone who gets one of these systems, make sure that you actually get what your sales rep told you...because I did not. And at the end of the day, of course the company has blamed me for the miscommunication. The SC manager told me that there was just a miscommunication and that she was sorry that I did not understand what I was purchasing. In reality, the reason that I did not understand is because I was misled. Until this issue is fixed and a battery back-up is installed free of charge, I will continue fighting this issue."

"Ordered and paid for custom awning that was to take 5 weeks. Its now been 16 weeks and still waiting. Owner is at best noncommunicable and at worst, rude. I'm now wondering if this is a scam and not a real business."