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"This will be a difficult review to write. I never like to be so negative, however this situation warrants it. I called â In His Timeâ repair to deal with a dishwasher problem where the machine had difficulty starting a cycle. The owner, Terry Wilson, came out and immediately diagnosed the problem to be the electronic panel. He explained that LG dishwashers were notorious with these panels failing and needing replacement. This diagnosis was seemingly very easy for him to define, he explained that this was very common. He recommended that if I was comfortable with doing basic repairs that I could order the part myself and install it to save myself any additional expenses. I felt comfortable with his ease of explanation and knowledge of what he was saying. He also told me I should expect to replace this panel every few years because it will eventually fail again. I was obviously disappointed to hear this but given todayâ s state of appliance quality, I wasnâ t shocked. I paid him his service fee of $65 and then proceeded to order the $195 panel. Once I received it, I installed it without too much difficulty. Unfortunately, it had absolutely no effect on my problem. After repeated attempts to contact Terry Wilson, he called me back. When I told him what I encountered he immediately told me how I made the mistake of buying the part when he recommended that I should have purchased a new dishwasher. I tried to explain to him that we never discussed buying a new dishwasher but he wouldnâ t hear of it and emphatically told me that this was his recommendation. It was obvious that he wasnâ t interested in entertaining any other option and rather than get into an argument with him I politely ended the conversation and said good-bye. i subsequently did more research and discovered that a common solution to my problem showed it was probably related to the latch switch. I found I could get one of those for $50 and ordered it. It was easy to install and immediately fixed the problem. So, in the end, I was in over $250 by using â In His Timeâ to help me falsely diagnose the problem and then when I explained to him the situation Terry wasnâ t even remotely open to the idea that he might have misdiagnosed the situation."

"Hired Neli for a virtual repair of our Whirlpool washer. Tom was VERY knowledgeable, friendly and professional. We came up with a solid diagnosis of my issue and the replacement parts required. Tom advised me to consider the value of repairing, parts costs and time required, vs. a new purchase and the effort to repair was not going to be simple. We chatted about the pros/cons a lot. As the washer was 6+ years old and there were holiday sales I opted to purchase a new unit. This is the 3rd time I have worked with Neli. All instances have been very productive and positive. "

"Terry is the real deal. He diagnosed the trouble with my dryer in minutes and came back a week later and fixed it. It was a hard fix but he worked harder and did a fantastic job. He's even found another problem and will be back to fix that as well. I highly recommend him."

"Googled ahead of time and saw it should be around $200 to replace ice maker. Called Mr. Appliance, was told $99 fee to come to house and it would be applied to repair. Sounded reasonable. Tech cane today and said $489 to replace ice maker. I wanted an ice maker, not a new fridge! Ridiculous pricing! They kept my $100 for the 20 minute visit! Stay away from this company, what a rip off!!!!"