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In His Time Appliance Repair

Appliance Repair, Appliance Repair - Small

About us

With over thirty-five years of experience in the appliance repair industry, we are the licensed and insured experts you need to take care of your home. We handle everything regarding your appliance repair, and installation needs. We will treat your home with the upmost respect. Mr. Terry Wilson is a United States Navy Veteran, and believes in providing our community with high quality, honest, authentic service. Give In His Time Appliance Repair a call today, we look forward to working with you! We offer competitive/reasonable rates and business hours that cater to clients who work during the day.

Business highlights

47 years of trusted experience
Black Owned & Operated
Veteran Owned & Operated
Emergency Services Offered

Services we offer

Appliance repair and installation including refrigerators, ice makers, washers/dryers, and stoves.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.615 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
0%
3
7%
2
0%
1
7%


Rating CategoryRating out of 5
quality
4.5
value
4.4
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-15 of 15 reviews

Leslie M.
08/2024
5.0
appliance repair
  + -1 more
Terry is the real deal. He diagnosed the trouble with my dryer in minutes and came back a week later and fixed it. It was a hard fix but he worked harder and did a fantastic job. He's even found another problem and will be back to fix that as well. I highly recommend him.
Description of Work: Fixed a dryer that wasn't heating in a consistent fashion.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Becky L.
05/2023
5.0
appliance repair
  + -1 more
Terry Wilson came and assessed what was wrong with my oven. He ordered the part and returned as soon as it came in to install it. Terry was knowledgeable, friendly and professional. I have his card in a safe place so that I can call him again. I highly recommend his services!
Description of Work: Heating element and thermostat needed to be replaced in my Whirlpool oven.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

paulette D.
10/2022
5.0
appliance repair
  + -1 more
Great! He arrived on time, and repaired my oven. He was very knowledgeable, honest, and professional yet kind. I’m so glad I found this business! Thank you sir for a job well done! I will definitely call this company again in the future.
Description of Work: Oven repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Keith K.
11/2021
5.0
appliance repair
  + -1 more
Mr. Peterson was responsive, punctual, polite and knowledgeable. He readily and wisely assessed the situation and resolved it immediately.
Description of Work: Diagnosed and resolved refrigerator issue

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

deborah F.
12/2020
5.0
appliance repair
  + -1 more
I called and immediately got a human....his wife. She coordinated with Terry so that he could fit me in. He was at my house within 2 hours, diagnosed the problem, ordered the part, and returned later in the day to install it. He is an interesting, nice guy....a retired engineer who grew up helping his father repair appliances. A pleasure to work with.
Description of Work: Control panel on refrigerator door was not working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$470

JULIAN M.
12/2020
1.0
appliance repair
  + -1 more
Initially I thought everything was fine but it didn't turn out that way. This nightmare started around Aug 31 (2020). Mr. Wilson was nice and courteous but failed to correct the problem after three visits covering several weeks. He first said the fan in the freezer needed replacing, which he did. That did not correct the situation. Next he said the rubbers that goes around the freezer door was to blame. That didn't work. On the third attempt Wilson said the refrigerator was out of balance. It cost me almost $300 and the problem was never fixed. Originally I submitted a very high recommendation for Mr. Wilson but this has to be retracted inasmuch as he never repaired the unit. I wish Mr. Wilson well but will not do business with him again and can not recommend him.
Description of Work: Fix freezer in refrigerator.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$280

Stephanie J.
10/2020
5.0
appliance repair
  + -1 more
I was impressed that Mr. Wilson called me within a minute of my submitting my request. He was at my home within 2 hours! He was personable, professional, has a wealth of many years of experience and was able to immediately tell me what had happened and proceeded to fix my freezer. Since I own a number of rental homes, I will definitely be using him again! I have already highly recommended him to my other friends who also have rentals. At last....someone who knows what he's doing!!!
Description of Work: My upright freezer was leaking water on the floor. Terry Wilson fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Fran J.
08/2020
5.0
appliance repair
  + -1 more
Terry Wilson called immediately less than an hour after I submitted the request. He came out the same afternoon, he repaired everything with a good price. It was an exceptional and quality service.
Description of Work: He fix ice maker repair and also helped us with the oven.
Rating CategoryRating out of 5
Yes, I recommend this pro

Robert S.
07/2020
5.0
appliance repair
  + -1 more
Great technician. Very professional, responsible and knowledgeable.
Description of Work: Ice maker wasn't making ice.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

George O.
04/2020
3.0
appliance repair
  + -1 more
Had to come our 3 times. Normally, repair kits for this problem are sold with 4 parts. He only replaced one of those parts on the first trip ($180), then he had to come out again because he didn't reattach the exhaust tubing as requested, which ultimately he had to replace ($22). The dryer started making loud noise again within a week, so he had to come out a third time to replace the 3 parts that he failed to replace the 1st time ($80). To his credit, he returned each time quickly.
Description of Work: Dryer was making a lot of noise

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$282

paulette D.
02/2020
5.0
appliance repair
  + -1 more
He was polite, knowledgeable, arrived on time and did a great work. The price was very reasonable. If I needed work he would be the person I would call.
Description of Work: He fix our refrigerator.
Rating CategoryRating out of 5
Yes, I recommend this pro

Ajit P.
02/2020
5.0
appliance repair
  + -1 more
Excellent! Very quick response, great knowledge of repair needed. Definitely use again
Description of Work: Appliance Repair, repaired clothes dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Tom R.
11/2019
5.0
appliance repair
  + -1 more
Marvelous
Description of Work: Repairing the washer
Rating CategoryRating out of 5
Yes, I recommend this pro

George H.
07/2019
5.0
appliance repair
  + -1 more
Terry was great - extremely professional and knowledgeable. We are slowly building a list of trusted professionals that we can call when something with our home goes wrong. In His Time definitely made that list.
Description of Work: Dishwasher Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carol T.
05/2019
5.0
appliance repair
  + -1 more
Great experience. Mr Wilson arrived at 8:30 the morning after I called him, quickly diagnosed and fixed the problem. Very personable guy. If I ever have large appliance trouble again, he's our man. I recommend him without qualification.
Description of Work: Refrigerator was leaking, warping hardwood floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    4 Beechwood Rd, Asheville, NC 28805


    Service hours

    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    7:00 AM - 7:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 7:00 PM
    Friday:
    7:00 AM - 7:00 PM
    Saturday:
    7:00 AM - 7:00 PM

    Licensing

    Insured

    No License Required for Trade
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Appliance Repair - Small

    FAQ

    In His Time Appliance Repair is currently rated 4.6 overall out of 5.

    Monday: 7:00 AM - 7:00 PM

    Tuesday: 7:00 AM - 7:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 7:00 PM

    Friday: 7:00 AM - 7:00 PM

    Saturday: 7:00 AM - 7:00 PM

    In His Time Appliance Repair accepts the following forms of payment: Check
    No, In His Time Appliance Repair does not offer free project estimates.
    No, In His Time Appliance Repair does not offer eco-friendly accreditations.
    No, In His Time Appliance Repair does not offer a senior discount.
    Yes, In His Time Appliance Repair offers emergency services.
    Yes, In His Time Appliance Repair offers warranties.
    In His Time Appliance Repair offers the following services: Appliance repair and installation including refrigerators, ice makers, washers/dryers, and stoves.

    Contact information

    4 Beechwood Rd, Asheville, NC 28805


    Service hours

    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    7:00 AM - 7:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 7:00 PM
    Friday:
    7:00 AM - 7:00 PM
    Saturday:
    7:00 AM - 7:00 PM