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"Our crawlspace was encapsulated in June and almost immediately had issues with leaking. They had to come back twice to fix the leaks in the hatch and fix the substandard job that was done in terminating the condensate pump drain. In addition, we have had more leaks in the past several months that were addressed by them resealing. The most recent time they came out to fix a leak, the service technician did not actually fix anything, but rather told us we needed a sump pump and left it at that. About three months in, a horrid smell developed in the house from the crawlspace. At first, the team lead came in and said it was the worst crawlspace he'd ever smelled and suggested it was due to rats. That same day we had Terminex come out, and they ended up getting on the phone with the service manager to tell her there was no possible way it was rats. Her solution? Try a dehumidifier. Unsurprisingly, in the winter, when stack effect is most prominent, it did not address the issue (the provided dehumidifier with charcoal filter does not run when humidity levels are low)./'][ From doing my own research, it seems that this is soil gasses which can be fixed with a mitigation system/ventilation system and a sump pump. We would be happy to work with the service manager to move forward with some of the options, but she has proven to be unwilling to work with us because "we have already given them a free dehumidifier," as relayed by the service technician when he was on site. Other issues have included: rim joists unsealed and uninsulated, mold being "treated" but left hanging on the joists and not cleaned off, and electrical and plumbing points left unsealed which contributed to the smell during the cold weather due to stack effect. Over the last few months when contacting the service manager, she has grown increasingly shorter in her temperament with us or ignores communication altogether. This company does not care that we are still experiencing problems with the encapsulation system. At this point, we are completely at a loss for how to continue as this has dragged on for months. Based on responses we have received from them and the length of time it takes for them to come onsite we have lost confidence in their ability to resolve our issues. To anyone considering using them for an encapsulation, we would recommend using a different company."

"I had a flood for the first time in the crawlspace and basement. I called Regional Foundation & Crawlspace Repair to come out. They wanted 27K for crawlspace encapsulation, that was too much and I could do most the work myself. I instead paid them $5,000.00 to bury a geodrain and install a triple safe sump pump system. This is the job they did, they installed the sump pumps at the 3rd to lowest point in the crawlspace and this geodrain goes back and forth from uphill to downhill. The lowest point still allows water to flood downstairs. They also cracked a chunk of my foundation at the point of sump pumps egress. Outside they just threw rocks on ground were the water comes out and can get back into the ground to reenter the crawlspace. They got 1 star because the people were nice, their job was not. Update as of 4/23/2024 they contacted me and said they wanted to make sure everything was good. A Girl and guy came out and noticed a couple things I didn't and said they would fix it that their company does not do work like that. They dug up all the previous geodrain and moved it to walls, tried to level out the drain and changed the location of the pumps and the drain outside. She had a really good work ethic and never took a break. The guy was on the other side of house and think he did good too. Everything they did looked professional and looks like they fixed everything. They had to come back today to finish the work today, but had three of them. It all looks good and they tested everything. They apologized about the old work and were not sure went wrong, but I don't have a negative view of the company now and am satisfied with the work they did. Just nocking one star for the under trained individuals that came the first time, the second crew was great!"