Get matched with top water heater pros in Holden Beach, NC

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"these guys are dishonest cheats. signed a invoice for $400 and they submitted to Visa for $650. Would not return my calls. Dont do business with Roto-Rooter."

"The service was excellent, I have been using for the last 30 years for my air conditioning and heating system."

"Work has been scheduled for early in 2019, but they could not have been more helpful and professional in explaining our options, how our home would get the most out of the panels, and how much we are likely to save. They were explicit about costs and available rebates. We were instructed to apply for a rebate from our local energy supplier and they literally walked us through the time specific rebate procedure. We made some minor changes to their standard contract and they accepted those changes without question. I can only assume their work will be up to these standards when we do the actual installation."

"Very efficient operation, pleasant people to work with."

"Our service technician, Anglie, has always been professional and friendly when she services our equipment. Informs us of all testing results. She answers all our questions and gives us an idea of what to expect with our next service call in 6 months. We get an emailed report within a few minutes of her completing her job at our home. We highly recommend the system for filtration of the entire house and the water softener. She has been servicing our system for over 2 years. It is nice to see her every 6 months. She builds confidence in the system and company."

"Ben did a great job and the ladies in the office are very friendly! I always use Roto Rooter!"

"Avoid this business. They have terrible follow-up, customer service, and owners. They are very unprofessional, insulting and condescending. They care only about getting their money. As examples, I asked them what they would do about my gutter guards 5 weeks before they were supposed to replace my roof, and they didn't respond. Then the week they were supposed to do the work they sent a document that said they aren't responsible for removing, reinstalling or replacing gutter guards with the disclaimer of course that they wouldn't be responsible for any damage. Their document also wanted me to inform them of any concerns in writing, before they did their work, I did. One thing I told them is that I have new grass in part of my lawn and also told them that they can access my entire house and yard, without walking on that area. Their response was: If the ground is soft and 10 people walk on it over one day it can get damaged. Their reply also insulted me by twice saying "It is really just common sense..." I told them to stay off of an area and they could get everywhere without walking on it, and rather than say "OK, we will certainly avoid it if we can, thanks for letting us know." they said what I posted above. One of the owners then called me and again was insulting. I reiterated the above, letting him know I was just doing what their document told me, and he said "Yep, that is just common sense" and started just saying "Sensitive people..." as if I was being an idiot. I say: don't walk on this area of my lawn and He says: if people walk on it it will get damages, that's just common sense. And of course he then let me know that they'd be billing me for 10% of the total cost (which I figured, because it is in the signed proposal) and if I didn't, they'd turn me over to collections. I asked why they didn't get back to me about my gutter guards when I asked. He deflected that and said something non-sensical. Avoid them at all costs. I will pay the 10% and sleep better knowing I don't have an uncaring, unprofessional company working on my house. If I could leave a ZERO start review, I would."

"Dimone Plumbing has to be the most responsive plumbers I have ever had the pleasure of doing business with. They have come to my house on four occasions and are already scheduled to return. They first came out to repair a shower, all it needed was a "stem" replaced. They came out again to go under our crawl space and remove much of the old galvanized steel plumbing no longer in use from under the house. They came out again to isolate and cap a well line that used to feed the house, so that when we repair the well it cannot flood under the house. They came out this last time to replace drain pluming under the crawl space that had corroded and begun to leak. They are coming out later this week to install a reverse osmosis water filtration system, as we get our water from the (GENX) polluted Cape Fear River. When we had an emergency (as in a leak under the house) they were on the scene within an hour! Wow! Very Impressive! The price below is a total of what I spent with Dimone Plumbing for the first four visits."