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"Helped us out in a pinch and we appreciated this. Cost was fair and we would hire again."

"Initially the work performed by Al Savelle was satisfactory. However, when we contacted Al to return and correct an issue with the toilet leaking from the base he refused to stand behind his work and correct the problem created by his work not being done correctly. Below are the details of the situation: Al Savelle was hired to re-seat 2 toilets in our home on 21-April-2018, after our floors were installed. On 22-May-2018, one of the toilets started leaking at the base. When I called to get him to come out and fix the issue he stated he would be at my house between 0830-0900 on 23-May-2018. The morning of 23-May, I received a text from Al stating "Good morning Scott, I can't warrantee that old toilet and my schedule is busy right now. Your best bet is probably to get another local plumber". I responded with several texts after that as follows: From Scott K: Al - you did the work to install the toilets and one is leaking. Therefore it is your responsibility to come and fix the issue since the work done was not done correctly From Scott K: The age of the toilet is irrelevant. The toilet did not leak before the floors were installed. The whole purpose in hiring you as the plumber was to ensure the reinstall of the toilet was done properly. From Scott K: When will you be here to correct the problem? Scott K: So am I understanding that you are not going to honor your promise of "Our work is good. We promise. And behind that promise, we want you to know that we back our work with a satisfaction guarantee. We won't stop working until you like what we've done"? I received no response to any of the above text messages After several attempts to call Al to discuss the matter (each time the call went straight to voice mail with instructions to text the issue to him as he does not check his voice mails), we are now forced to contact another plumbing company and pay for All Savelle's incompetent work in order to prevent additional damage to our brand new flooring."

"Excellent. Service professional was on time, polite, organized and knowledgeable. He even cleaned up the area where he had drilled and moved the refrigerator back into place. I could not have had a better experience. Parts were new and better quality than I would have used. He even added a braided water line to my ice maker. WOW. I was impressed. Price was fair. Please call them for your plumbing needs. I know I will."

"Thank you very much for the excellent work that your team did. I had two items that needed to be fixed and I received a competitive quote. 3rd Rock Plumbing was not the most expensive, or the cheapest, but I liked the way that they treated me. They did not try to oversell me. I accepted their quote and had the work completed. They did a great job, even took off their shoes when they came inside of my house. Thank you again, I have your number saved in my phone."

"It went fine. I had already replaced the guts of the old sink and the plumber told me that the sink was just old and worn out and the best bet was to replace the sink. Note: the sink was 15 years old and the guy at Lowes had told me the same thing, but I wanted to try replacing the cartridges to see if that would work-- it didn't. The plumber told me what to buy at the hardware store and so I went and bought it myself (he could've gone and picked it up, but it was cheaper for me to do it myself). He then changed out the faucet, supply lines and valves in about 30 minutes. His cost (not including the hardware that I paid for myself) was $250. I consider that reasonable for his services. That sink is now fixed and I won't have to worry about it again."