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Benjamin Franklin Plumbing
Sewer Main - Clear, Plumbing for a Remodel or Addition - Install, Faucets, Fixtures and Pipes - Repair or Replace,
About us
No matter what your plumbing needs are, you can count on Benjamin Franklin Plumbing of Morganton, NC, to provide you with quality professional plumbing services. No job is too big or too small. From the leaky toilet; to the sewer pipe bursting in the front yard; we fix it all! We are on time, or we pay and we clean our work area. We have friendly and courteous technicians who are drug tested and background checked. With straight forward pricing and guaranteed repairs, your satisfaction is guaranteed 100%. You will always speak to a real person when calling in, no machines. Because your time is valuable, a fully trained plumber will arrive at your home in a truck stocked with thousands of parts. The Warehouse on Wheels allows your plumbing issue to be fixed immediately since there is no need to order parts. We can service up to 90% of all plumbing items, excluding specialty items, while we are there, saving you both time and money. Your plumbing service call will begin with a thorough examination of the problem and then our technician will spend time helping you understand the problem and the proper procedure to repair it correctly and meet your expectations. We will provide you with straightforward pricing for all of your options. These options are designed to help save you money before any work begins, so you know exactly what it costs and what type of work is going to be performed. Also serving Lenoir, Chesterfield, Oak Hill, Rutherford College, Salem, & Valdese.
Business highlights
Emergency services offered
29 years of experience
Services we offer
Plumbing. Garbage Disposal. Water Treatment Systems. Re-Piping. Sewer & Drain Cleaning. Water Heater Installation & Repair. Tankless Water Heaters.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.440 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 20% | ||
| 5% | ||
| 3% | ||
| 5% |
Showing 1-25 of 40 reviews
Evelyn K.
Aug 2017
Super had not finished first day but gave us temporary water for night in home. Finished up on second day. Very professional and helpful.
Kathy V.
Apr 2017
Everything was fix!
Monty C.
Feb 2017
Water line connection at the water meter (on my side) had worked loose over time. Roots, etc. Guys came out, dug a hole and fixed the line. Problem is they put bricks just under the line at the meter. Took 4 months, but the bricks rubbed a hole in the PVC and the line ruptured at the meter again. The guys came back out and fixed it again but this time they allowed so much debris to enter my waterline that a blockage now exists at the PRV. My water pressure is half what it was before they "fixed" my problem. I've asked them twice to come out and resolve the issue. They told me to call the county water folks. The local guys know they did this but for some reason refuse to even return my calls. Don't be a fool like me. Stay away from these guys. Overcharged and then refuse to even communicate. Cowards put the office girl on the phone. Sad
Christopher P.
Apr 2016
The representative spent 30 minutes trying to up-sell their services, including a proposal to replace all the toilets in the house. The service that I requested when it was finally performed was done to my expectations, but the price was much higher than competitors charge.
Phillip G.
Apr 2016
Work was done by Adam who took the time explaining the problem with the water heater.
Great service and courtesy!! I have recommended to friends about this plumbing company which is reliable!
Wesley C.
Feb 2016
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Justin C.
May 2015
I called first thing in the morning to schedule an appointment and reached the corporate call center. Stephanie quickly scheduled my appointment and told me they would try to be earlier if possible. While on the line, I inquired regarding the special offer listed here on the Angie's List site: $99 for unclogging a drain. The representative had mentioned a $69 service call fee. I specifically asked her wether the $99 included that fee. After checking with her supervisor, I was told that it was included.
The dispatcher, Maria, called me about 45 minutes before the scheduled appointment and gave me an estimate on the plumbers arrival. The plumbers arrived just before the scheduled time.
Both gentlemen were courteous and friendly. Due to my efforts to unclog the drain myself, there was no plumbing to disassemble. All that was required was for them to use the auger to clear the drain. That said, they spent some time inspecting the other plumbing in my home and putting together several quotes for unrelated work. I would have much preferred they simply get to work but I appreciate that they have other services to sell.
I have hardwood floors thought. They took care with their shoes and with their equipment to not dirty or damage the wood. The work to actually clear the pipe took approximately 10 minutes from when the put the auger in until they were done. They were at my house for about an hour and fifteen minutes.
Lastly the cost: While the website implied and the call center directly stated that the 'service fee' was included, the plumber, Paul, insisted that it was not. When I told him that the call center had assured me that it was, he essentially brushed it off as the call center representatives not knowing what they were talking about. He said that the special offer was only for clogs with 'easy access' and that I was lucky that mine was. I guess it was fortuitous that I had disassembled the drain myself. Due to my own schedule, I didn't feel that it was worth the hassle to argue over. He told me prior to performing the service and I accepted the quote in the interest of time. On my receipt, the extra charge is listed as 'Evaluation - Reserved Guarantee' and was an additionally $69, the same as what the call center representative had checked on for me.
So: courteous, prompt service; satisfactory resolution of a relatively simple problem; wasted time (both mine and theirs) trying to up-sell; and erroneous, misleading, or deceptive advertising.
I'm really mixed on wether I would use them again. I'm going with a hesitant yes because the job was completed properly and promptly. If there is a next time I will want much clearer pricing prior to scheduling the service.
The dispatcher, Maria, called me about 45 minutes before the scheduled appointment and gave me an estimate on the plumbers arrival. The plumbers arrived just before the scheduled time.
Both gentlemen were courteous and friendly. Due to my efforts to unclog the drain myself, there was no plumbing to disassemble. All that was required was for them to use the auger to clear the drain. That said, they spent some time inspecting the other plumbing in my home and putting together several quotes for unrelated work. I would have much preferred they simply get to work but I appreciate that they have other services to sell.
I have hardwood floors thought. They took care with their shoes and with their equipment to not dirty or damage the wood. The work to actually clear the pipe took approximately 10 minutes from when the put the auger in until they were done. They were at my house for about an hour and fifteen minutes.
Lastly the cost: While the website implied and the call center directly stated that the 'service fee' was included, the plumber, Paul, insisted that it was not. When I told him that the call center had assured me that it was, he essentially brushed it off as the call center representatives not knowing what they were talking about. He said that the special offer was only for clogs with 'easy access' and that I was lucky that mine was. I guess it was fortuitous that I had disassembled the drain myself. Due to my own schedule, I didn't feel that it was worth the hassle to argue over. He told me prior to performing the service and I accepted the quote in the interest of time. On my receipt, the extra charge is listed as 'Evaluation - Reserved Guarantee' and was an additionally $69, the same as what the call center representative had checked on for me.
So: courteous, prompt service; satisfactory resolution of a relatively simple problem; wasted time (both mine and theirs) trying to up-sell; and erroneous, misleading, or deceptive advertising.
I'm really mixed on wether I would use them again. I'm going with a hesitant yes because the job was completed properly and promptly. If there is a next time I will want much clearer pricing prior to scheduling the service.
Response from Benjamin Franklin Plumbing
"Thank you for your review and bringing this to our attention. We appreciate your business and so sorry for the inconvenience we have caused you. The confusion with the call taker and the technician was that the coupon you found on Angie’s list was meant to be purchased in advance on their website and in turn they send us your information directly, our dispatcher then calls you and we schedule the appointment. Unfortunately because it was done through our call taker instead of directly through Angie’s list everyone was confused about how the call should proceed and could not clearly answer your question in regards to a service appointment fee. As for the technician, his job ticket instructed him to collect a service fee. We are sorry for the inconvenience, thank you again for bringing this to our attention. A representative from our company will be calling you shortly to ensure you are 100% satisfied as promised."
Claudia B.
May 2015
unknown
Response from Benjamin Franklin Plumbing
"Thank you for the review and the privilege of your business. We are so sorry for the misunderstanding and the neglect on our part to inform you correctly. We appreciate your business and your concerns are very important to us. We promise all our customers 100% satisfaction. A representative will be calling you shortly to resolve your concern and ensure your satisfaction. Thank you again for bringing your concerns to our attention."
Robert M.
Apr 2015
unknown
L B.
Dec 2014
I learned that getting all the plumbing fixed and mostly replaced in winter is a problem. I would recommend doing this type of work from spring to fall. My only problem was the punctuality because they said they were coming and then didn't. I realize winter can get in your way.
But when the tank-less water heater went down one month later they came immediately. It was replaced the next day. I have not had any more problems since the initial problem.
But when the tank-less water heater went down one month later they came immediately. It was replaced the next day. I have not had any more problems since the initial problem.
Response from Benjamin Franklin Plumbing
"Thank you for the great review, we will try to do better next time. We appreciate your business, you are very important to us."
Steven W.
Nov 2014
It went smoothly - did try to sell us more features i.e. water filter for house. Felt it was a little pricey but in a time when most service providers rarely even return phone calls, it was a pleasure doing business with these folks.
Response from Benjamin Franklin Plumbing
"It is a pleasure doing business with you also, thank you for the great review, your input is very important to us and our goal to every one of our clients is to ensure they receive all or more of the value for the service they pay for. We appreciate all the input you give us."
William W.
Sep 2014
Michael L, the plumbing technician, responded immediately within an hour of calling. The break occurred on a late Sunday afternoon which was an emergency service call. He had to locate the leak which was outside my basement wall and about 4 feet underground. He had to work into the nighttime to complete the job. He was very dedicated and considerate of my situation. I would recommend him to handle plumbing service to anyone in this area.
Response from Benjamin Franklin Plumbing
"Thank you for the great review! We appreciate the opportunity to serve you and I know Mike works hard to serve his clients because he always gets great reviews. Thank you for calling us and hope to have the opportunity to serve you again in the future."
David H.
Aug 2014
Paul came out three times to work on shower. It would drain fine when he left & then stop up again. He had to do some hard, dirty work outside, but we believe the pipes are finally clear. Very happy with the service received.
Response from Benjamin Franklin Plumbing
"Thank you so much for the great review [member name removed], we are so proud to have been of service for your plumbing needs and that we were able to find a solution. You have made our day!"
Lisa M.
Jul 2014
unknown
Response from Benjamin Franklin Plumbing
"We appreciate your business [member name remove] and taking the time to give us a good review. Just a reminder that you have a five year warranty on your new heater which means that if any component fails we will repair or replace free of charge for the five year time period. We want you to have peace of mind in knowing that if you have any failure we will take care of you and at your request continue to maintain your heater so that you may receive that longevity you appreciated with your last heater."
John G.
Jul 2014
unknown
Response from Benjamin Franklin Plumbing
"Thanks for your Great Review [Removed member name], we appreciate your business and the privilege to serve your plumbing needs."
David H.
Jun 2014
unknown
Alan S.
May 2014
We were going for the product so the price was fine. They're very punctual. They called to tell us that they're coming.
Response from Benjamin Franklin Plumbing
"Thank you [removed member name] for the great review! It was a pleasure servicing your plumbing needs and that we were able to give you a positive experience with our company, that is our #1 objective. Thank you so much, we look forward to serving you again and make your experience even better!"
William W.
Mar 2014
.
Lisa R.
Feb 2014
They fixed a leak in our sink and secured a toilet for us!
Sarah G.
Nov 2013
I called at noon on a Sunday - we'd gone downstairs and found the basement half covered with nasty smelling water. Asked about a fee for a weekend visit. Their regular trip fee is $69, and they only charged $99 to come on a Sunday. Appointment was for between 3-6 pm; got a call at 2:30, and he was here by 3:00 on the nose. He could have just pulled the cover off the overflow and flooded my basement even worse, but instead used a bucket and stood there for an hour draining the backed up water from the pipes and dumping it outside in the storm drain (it was POURING rain, by the way).
As promised, they charge by type of job or task, not by the hour. We were given a reasonable estimate, and when the job turned out to be simpler than first thought, he immediately revised the estimate down to a lower charge.
Paul, the plumber who did the job, could not have been more pleasant or professional.
I promise you, we have finally found a plumber we trust. Very VERY pleased with our experience with Benjamin Franklin Plumbing.
As promised, they charge by type of job or task, not by the hour. We were given a reasonable estimate, and when the job turned out to be simpler than first thought, he immediately revised the estimate down to a lower charge.
Paul, the plumber who did the job, could not have been more pleasant or professional.
I promise you, we have finally found a plumber we trust. Very VERY pleased with our experience with Benjamin Franklin Plumbing.
Terry C.
Oct 2013
EXCELLENT workers and work. Always met and exceeded my expectations. I will not use anyone except Ben Franklin plumbing
Response from Benjamin Franklin Plumbing
"Thank you so much for your kind review, it has been an absolute privilege and pleasure to service your plumbing needs. You have been the most positive encouragement and inspiration to us as we grow our company and strive for excellence in customer service and satisfaction."
Jim P.
Jun 2013
Mike, the plumber, knew what he was doing and was fast considering the sweltering heat and rain while working in cramped well house. We called initially to simply replace a leaky tub faucet in mobile home. I thought over $200 to replace a faucet (using a faucet I provided, they didn't have one anyway,) was way overpriced. I was quoted $757for the filter system on the well, which seemed reasonable. The hot water tank flush was free with a coupon. . . adding two cut off valves and replacing the anode rod in the hot water tank ran about $700 and like the faucet ... I thought overpriced for the materials and labor needed.
The faucet replaced was 27 years old. The well plumbing and filter replaced were 27 years old. The hot water tank is about 6 years old. Now I think servicing the hot water tank annually is a good idea.
I will have them come and bid on replacing my tub with a shower (either drop in unit or tiled), because I was pleased with the work done ( despite the relatively high cost).
I'd rather deal with a company such as Ben Franklin than a jack of all trades master of none plumber.
The faucet replaced was 27 years old. The well plumbing and filter replaced were 27 years old. The hot water tank is about 6 years old. Now I think servicing the hot water tank annually is a good idea.
I will have them come and bid on replacing my tub with a shower (either drop in unit or tiled), because I was pleased with the work done ( despite the relatively high cost).
I'd rather deal with a company such as Ben Franklin than a jack of all trades master of none plumber.
Response from Benjamin Franklin Plumbing
"Thank you for your review and the privilege to serve your plumbing needs. Your comments are very valuable in ascertaining our goal of 100% customer satisfaction. It is a pleasure serving you and look forward to serving you in the future."
Khaja A.
May 2013
The job was done well, they arrived on time, and fixed exactly what they said they would. I was satisfied with the experience.
Response from Benjamin Franklin Plumbing
"Thank you for your review and the privilege to serve your plumbing needs. Your comments are very valuable in ascertaining our goal of 100% customer satisfaction. It is a pleasure serving you."
David P.
Jan 2013
From the wife: We are extremely pleased with the service that Michael Lavoie of Benjamin Franklin Plumbing provided from the first visit to the last. After finding out that the job was going to be more extensive than previously thought when our drains would not unclog, he was very accommodating and came the very next day to install new pipes. Our pipes were very, very, filled with years of sludge and were not positioned for optimum drainage. He also had to do extensive work at our sink since it required a new trap assembly. Michael explained everything as he went along, and was patient with phone conversations and iPhone pictures when my husband had to be absent.
He does an excellent job providing the information and offers of additional services that his company has but he intuitively stopped when my eyes began glazing over. He did not over sell anything which was a relief. He put up with poor previous installations of the sink and pipes below (fixed them wonderfully!) and with his assistant (Samuel?) also endured basement hassles (duct work installed weirdly, stacks of wood) that made working pretty impossible. We will definitely be calling him back with other services in the future as our home is 30+ years old and we hope to upgrade and improve, I think his expertise will be valuable. Oh, and as for professional appearance - these guys absolutely refused to enter our home without covering their shoes, they wore professional uniforms and were incredibly respectful. (If you don't like "ma'am" then you might not be happy but I'm Southern and used to it:) My husband is amazed at the job in the basement and now a new kitchen sink is in our future. Professionally installed, of course.
He does an excellent job providing the information and offers of additional services that his company has but he intuitively stopped when my eyes began glazing over. He did not over sell anything which was a relief. He put up with poor previous installations of the sink and pipes below (fixed them wonderfully!) and with his assistant (Samuel?) also endured basement hassles (duct work installed weirdly, stacks of wood) that made working pretty impossible. We will definitely be calling him back with other services in the future as our home is 30+ years old and we hope to upgrade and improve, I think his expertise will be valuable. Oh, and as for professional appearance - these guys absolutely refused to enter our home without covering their shoes, they wore professional uniforms and were incredibly respectful. (If you don't like "ma'am" then you might not be happy but I'm Southern and used to it:) My husband is amazed at the job in the basement and now a new kitchen sink is in our future. Professionally installed, of course.
Response from Benjamin Franklin Plumbing
"Thank you for your review and the privilege to service your plumbing system. We are very pleased with your satisfaction that always motivates us to be better. It has been a pleasure to be of service."
Kelly R.
Dec 2012
Woke up to no hot water. Looked up plumbers on Angies list and was
impressed by the reviews for Ben Franklin. I called and spoke to a very
friendly person who made me an appt for the same day. Paul arrived at
3:00 pm and quickly assessed the situation and gave me several options.
He was so friendly and efficient. We made arrangements for me to
purchase a water heater and for him to return the next day to install.
He arrived in the afternoon on Thursday and quickly went to work to
replace the hot water heater. He was pushy in any way, he offered
services and left the decisions up to me. I will definitely use this
company again and specifically request to have Paul be our plumber. So
very pleased with his professionalism, friendliness and knowledge.
impressed by the reviews for Ben Franklin. I called and spoke to a very
friendly person who made me an appt for the same day. Paul arrived at
3:00 pm and quickly assessed the situation and gave me several options.
He was so friendly and efficient. We made arrangements for me to
purchase a water heater and for him to return the next day to install.
He arrived in the afternoon on Thursday and quickly went to work to
replace the hot water heater. He was pushy in any way, he offered
services and left the decisions up to me. I will definitely use this
company again and specifically request to have Paul be our plumber. So
very pleased with his professionalism, friendliness and knowledge.
Response from Benjamin Franklin Plumbing
"Thank you for your review and the privilege to serve your plumbing needs. Your comments are very valuable in ascertaining our goal of 100% customer satisfaction. It is a pleasure serving you and look forward to serving you in the future."
Licensing
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FAQ
Benjamin Franklin Plumbing is currently rated 4.4 overall out of 5.
Yes, Benjamin Franklin Plumbing offers free project estimates.
No, Benjamin Franklin Plumbing does not offer eco-friendly accreditations.
No, Benjamin Franklin Plumbing does not offer a senior discount.
Yes, Benjamin Franklin Plumbing offers emergency services.
No, Benjamin Franklin Plumbing does not offer warranties.