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3rd Rock Plumbing LLC
Sewer Main - Clear, Plumbing for a Remodel or Addition - Install, Faucets, Fixtures and Pipes - Repair or Replace,
About us
Thank you for your interest in 3rd Rock Plumbing. With over 15 years of plumbing experience, we are confident that we can help you with your plumbing needs. Our professional, punctual, and experienced staff look forward to hearing from you today! We offer 10% Senior Citizen and Military Veteran discounts on repairs.
Business highlights
17 years of experience
Services we offer
Professional, as well as sewer line scoping. Water, faucet repair & replacement, full-service plumbing. Drain cleaning, garbage disposals, septic and fuel gas line installs and repair., standard and tankless water heaters, sump pumps, toilet and bidet installation/repair and repiping projects, water filtration systems, water testing
Reviews
4.9150 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 6% | ||
| 2% | ||
| 0% | ||
| 1% |
Showing 1-25 of 150 reviews
Mark N.
Oct 2024
Thank you very much for the excellent work that your team did. I had two items that needed to be fixed and I received a competitive quote. 3rd Rock Plumbing was not the most expensive, or the cheapest, but I liked the way that they treated me. They did not try to oversell me. I accepted their quote and had the work completed. They did a great job, even took off their shoes when they came inside of my house. Thank you again, I have your number saved in my phone.
Jim H.
May 2021
Excellent everything right on time
Judith M.
Nov 2020
this company responds immediately, is very respectful of property taking great care not to damage, expertly completes service and in a timely manner. Pricing is reasonable and very friendly agents.
Response from 3rd Rock Plumbing LLC
"Thank you very much! So glad you were happy with our service."
Michael P.
Oct 2020
Great! Came in, did the job quickly and at a decent price. Cleaned up afterwards.
Response from 3rd Rock Plumbing LLC
"Thank you for the great review!"
Marilyn B.
Oct 2020
The folks at 3rd Rock are prompt, professional, easy to work with, respectful, and do a good job. I am grateful for their reliable service! Alon, Kyle, David and the lady dispatcher/receptionist were all especially helpful.
Response from 3rd Rock Plumbing LLC
"Thank you very much for the resoundingly positive review for several of our staff. We appreciate that! That just made our whole week!!"
Mark T.
Sep 2020
Mike from 3rd Rock Plumbing replaced the garbage disposal unit. He did an excellent job and I am very pleased with his work. Especially nice was that he cleaned up everything when finished and left no mess behind (so rare these days!). I would highly recommend 3rd Rock Plumbing.
Response from 3rd Rock Plumbing LLC
"Thank you for the review. We'll be sure to let Mike know!"
Scott F.
Jul 2020
Great! Kept me up to date with arrival schedules, etc.
Jade Y.
May 2019
**Beware the business has unloyal employees and will take advantage of older people*** Prior to the job, my dad had shown Zack exactly what he wanted done. There were two leaking pipes. My dad also spoke to Zack's upper management to make sure the job was what my dad needed to be done. Communication seem cleared and my dad proceeded with the job. Zack and David came out to my parents house on 5/14/19 to fix the leaking pipe in the crawlspace. My mom kept an eye on the guys to see if they were putting in new pipes, there were no pipes in sight. From 9am-12:30pm Zack and David acted like they were fixing the leaking pipes. At 12:30pm they inform my parents the job was completed. My dad gave Zack and David $1200 CASH for their work. Afterward my parents went to the crawlspace to check on the pipes. There was no signs of new pipes and the same leaks were still there. My dad informed me the work was not done correctly and the guy took my parents hard earn money. They tried to reach out to the company but no one answer their call. I called there business number and I asked to speak to the owner. 3rd Rock uses a call center to type your message and than send it out via text to their employee. I was not able to reach a person and I told the call center to let 3rd Rock know that they did not fulfill their job duties for what they got paid they can come back to fix it or explain it to authorities for falsifying their work. I ask that the guys come back to fix their work or they can explain to law enforcement why they falsified their work and took my parents money. Zack and David could NOT defend themselves when they came back around 3:30pm why they did not do the job the first go around. I told the guys that they took advantage of my parents because they are an older Asian couple who could speak some English but not perfect. Zack and David went to the store and bought pipes and came back to replace the leaks. The guys said 3rd Rock Plumbing guarantee their work for 1 year, we'll have to see. The guys did not apologized but blamed it on their dispatcher and upper management. This was an awful experience with 3rd Rock Plumbing. If you want a honest and loyal company to get the work done do not choose 3rd Rock Plumbing. Their employees took advantages of my parents and especially those who don't speak English fluent and are older. If I was did not reached out as much as I did those two guys would had pocket the cash. The company has yet to reached out or apologized for their dishonest and lying staff. I'm glad your family operated company stand behind dishonest worker and liars. I do not recommend this plumbing company.
Response from 3rd Rock Plumbing LLC
"We are terribly sorry that was your perception and experience, I can understand a level of frustration but can't agree with the situation as it has been portrayed here. Let me explain. Firstly, Zack is a junior plumber and isn't yet experienced enough to fully quote jobs such as that, which is why the quote was delivered a few days after he initially came by that weekend. The quote came from one of our more experienced plumbers, Mike, who unfortunately placed a number on the work from what Zack told him instead of going by to see it. The job was done by David and Zack, which is a breach of policy since the one who supplied the quote does the job in 95% of cases. David, who is a lead plumber, was working on something that he didn't quote so he was not completely sure of all included. There was a second quote as well, the first being for a spot repair and replacement, and the other being a total home re-pipe. So, they did what they believed was covered in the quote and went on their way to another job. Then, I fielded a call from the gentleman of the home and understood there was a problem. I told him we would get back there when we could, the conversation being at about 1:40pm, and that I would let him know when I knew when that would be. I then was unable to answer the phone for about an hour, during which time I saw the phone ringing and messages being left at 1:50, 2:04, 2:12, and 2:30pm. I could not call, so I texted the following at 2:17pm ... "Hi, this is Gabriel with 3rd Rock Plumbing. We are aware of the leak, but I cannot get plumbers back right now because they've moved on to another job. Calling us over and over will change nothing, I am unable to answer, but we will get back by when we can. Be patient, I will let you know what to expect." Upon the ringing of the phone even more, and having texted Zack to see what was going on, I texted this at 2:20pm: "I believe our plumber suggested a full re-pipe, because there are many leaky pipes apparently. They will come back by when they're finished with the job they are on now, however we cannot replace every pipe. The quote for the full re-pipe was $3800. If that is what you want we can do that at a different day." Then more calls and threats of calling the police, even though we had communicated clearly we would be back. Then, after they finished the job they were on, David and Zack came back to the home and saw what was expected and not done ... and they did it. It was all completed by 4pm. There was no intention to defraud or take advantage of anyone, there were, however, mistakes and botched procedures on our part that lead to it. Also, the language barrier caused some confusion I am sure. The point is, we take pride in our customer service and that was a bad situation that we have now trained on to prevent in the future. We are sorry it happened that way, and hope you can understand that it was a simple miscommunication that we rectified quickly and not any intentional slight deserving of what you have written here. We offer a one year warranty on all jobs, yours included, so if you all have any problems in the future with that work let us know please. Thanks for your business, and we regret the experience was a poor one for you."
Jerome S.
May 2019
Everything went well. Spoke with Gabriel on May 6th. He had Mike come out on May 7th after and emergency plumbing job. Mike gave me the estimate and told me what could be done but he would have to come back either later that day or the next day because he didn't have what he needed at the time. Mike called me back the same day and said that he couldn't make it back and would it be ok for him to come the next morning. I said sure, just call me after 10 am. Gabriel kept me updated with when and who was coming to the house because Lucas came the next day. He finished the job within 2 hours. The guys were very professional and courteous. I would hire them again if needed. Awesome job!!
Randy T.
Oct 2018
Excellent customer service. They came out once to perform the work on my drain and seem to be working well for a couple of weeks and then it became clogged again. They came out within hours of me calling them back and took care of the problem. Great company and great customer service. I really admire when a company stands behind its work
Rachel E.
Sep 2018
Very quick response. Very professional. Very personable. Would definitely recommend 3rd Rock Plumbing.
Jerwyn J.
Aug 2018
It was a protentionally complex job and was handled efficiently and professionally. The plumber was understanding, friendly, provided explanations, and thoroughly cleaned up the work area.
Warren R.
Jul 2018
Incredible job with 3 guys over 4 hours. Very pleased and will use again for sure. Jim, the owner, gave me a solid estimate and stuck with it. Gabriel provided great follow-up. The 3 plumbers were very professional
Ray H.
Jul 2018
great! diagnosed the problem, got the part, and had finished in less than 2 hours
Matt T.
Jun 2018
I had an emergency situation where the pipe had frozen and cracked and when it thawed out it flooded my basement over night. They were very quick to respond and had everything fixed for me within a few hours of calling.
Response from 3rd Rock Plumbing LLC
"[Member Name Removed] thanks for the nice review, happy we were able to help."
Al S.
Apr 2018
Good job. All work well with no issues
Anthony L.
Mar 2018
good work done very professional although they have not got back with me on another project
Response from 3rd Rock Plumbing LLC
"Hi [Member Name Removed] ... what did we miss? Please let us know, we are moving so fast, it happens sometimes. So sorry."
Deb D.
Mar 2018
Performed task quickly and effectively
Douglas B.
Dec 2017
Perfectly, I couldn't have asked for better. Mike was punctual, informative, friendly and extremely professional. I will certain call on 3rd Rock again.
Tyler Y.
Nov 2017
Amazing. They were very responsive and installed everything in a timely manner.
Thomas M.
Nov 2017
We have used 3rd Rock several times after moving into a 76 year old house and have always been happy with their response times, punctuality, and service. They are a small outfit with true professionals. Highly recommended.
David I.
Sep 2017
We have used them an number of times before and have been given outstanding service. They are always on time and do the work in a very professional and efficient manner. Were we not moving from the area, they would always be our first call for plumbing work.
Keith S.
Jul 2017
They answered phone and were at home within 2 hours of first call. Found leak and had it fixed within 2 hours also. Cost a little high but I'll pay for good fast work when it comes to plumbing.
Jon S.
Jul 2017
Great and quick work
Renee B.
Jul 2017
Great job! Nice people.
Licensing
State Contractor License Requirements
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FAQ
3rd Rock Plumbing LLC is currently rated 4.9 overall out of 5.
No, 3rd Rock Plumbing LLC does not offer free project estimates.
No, 3rd Rock Plumbing LLC does not offer eco-friendly accreditations.
No, 3rd Rock Plumbing LLC does not offer a senior discount.
No, 3rd Rock Plumbing LLC does not offer emergency services.
No, 3rd Rock Plumbing LLC does not offer warranties.