Get matched with top toilet pros in Butner, NC

"This company has some of the rudest and most disrespectful people working there. Veronica and Jessica should not be in customer facing positions. The bathroom remodel was done well, but the tile installer needs a bit more attention to details. We still do not have glass and had to call the glass company last week directly for an update as they were not being provided by New York Renovations. NY Reno kept stating there’s a delay and timing is estimated. However, Glass Depot told us the deposit was never paid and that was 7 weeks after they came out for a template. Just called the glass company again for the first time since early last week after continued vague updates from NY Reno. One very helpful person told me that NY Reno just paid the deposit via ACH earlier this week and that they’d call back after asking around for a timing update. Never heard back, so I called again but was told that NY Reno had instructed Glass Depot to not speak with me. The woman at Glass Depot specifically said she was told by NY Reno to not discuss any financial information but could confirm that “the glass has been ordered”. However, when I called last week, that same person at Glass Depot said the deposit was not made and glass had not been ordered. Meanwhile, for weeks, NY Reno was providing random updates about our glass saying they haven’t heard from the glass company, or that it’s just one more panel to come in. Those seem to be false as well as the “receipt” they emailed which was a text only document on Microsoft Word (not images). I’m sure NY Reno will reply to this and say they have gone above and beyond to make us happy. Or, try to put the blame on us and call us rude for following up directly with their vendor, but we have plenty of emails and an outrageous to show this. Plus, a bizarre phone call from Veronica where she berated me by saying that I picked the wrong person to mess with, calling me insane, etc. Update: After I left a review on Google, Veronica from NY Reno emailed stating that they will no longer be in contact or respond to any form of communication until there is a glass install date. She also continued the false line of allegations regarding harassment. Their response to this review, negative criticism, and a customer pushing for concrete updates speaks volumes."

"I felt extremely cared for by the whole company. They were clear with what they were able to do, what the problems were, etc.. I was given an extreme amount of attention and I was so impressed with the work that I ended up going ahead and having them replace my hot water heater because I could trust that it was going to be done right."

"Sean at Rapt Homes came to my rescue after I purchased cabinets from Lowe’s and could not find anyone that would set them to the concrete floor and install them. Had I found him earlier I could have saved money by having him build my kitchen island. He did help me return some very expensive corbels to Lowe’s and even after paying them a restocking fee Sean saved me a lot of money by furnishing quality corbels at a much lower price and even found me a better price than Lowe’s on a granite countertop. Sean also re-designed the sloppy Lowe’s island layout to make my kitchen much more user friendly and efficient and dressed the island up with trim and a pullout trash and recycle bin not provided by Lowe’s and all at a better price. I also had him build cabinets for my laundry room and am very happy with the results, giving me much better storage options for laundry detergent and other laundry goods. Sean was professional, easy to work with and his cabinet skills are exceptional. I just wish I had found him sooner."

"Unfortunately I cannot rate their service, the quality of the work or price because they never sent over the estimate. They sent me an email after the walk-through letting me know that several jobs had came up and they were very busy. Apparently too busy to do an estimate and win our business. A little frustrating because we took the time out of our day to go over ideas and discuss options for our kitchen, bathrooms, etc. They even suggested that we go with another contractor if we couldn’t wait. That was over a month ago and we still haven’t heard back."

"Like we expected,‘professionally and within the budget."

"The crew arrived in the middle of the window of time. They demolished the rotted stairway, and built a new one that was far better than the stairway the builder had made, and were done at 4:30 that afternoon. All scrap was removed and everything went well. Great job"

"Too expensive"

"Very quick and thorough. Did not call ahead of time as promised, that part can be improved."

"Seemed very nice on the phone but when I went to hire them I would of had to wait almost 6 to 8 weeks because they were totally booked out. So figured they must really have a great business just was sorry i couldn't wait."