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"Work was done in a timely manner. Were able to come the next day even though I didn’t have to have it done that quick. He explained everything and the job was done well."

"Thermo Direct installed a HVAC for me donated by Resources for Seniors. A friend of theirs who works at RFS, gave them the bid. I thought that was illegal but it was done. The unit never has worked from the day of installation. They had to jerry-rig it to keep it from shutting off. The receptionist asked if I knew how to work the thermostat? It turned out the unit was shutting off as a safety. The water was backflowing into the unit. To stop this action, it would shut down. They tilted it to stop the backlog. It has never cooled properly and required maintenance often. Deryk Lynn would come sometimes because he was at the time, the only licensed tech and everyone else worked under his license. I was charged for parts that were under warranty (the warranty is good for 10 years) and labor 1 year. My warranty on the parts doesn't expire until 2028. They're expensive, unprofessional and will not honor their word. I could go on but space won't allow."

"Quality Service Today replaced my septic tank and the drainfield. From the beginning I felt at ease with the process thanks to the awesome customer service I received. When it was time for the installation the technicians kept me informed the entire time and answered all of my questions. I know who to call for any of my plumbing or septic needs."

"I highly recommend this company. They were prompt and incredibly helpful. They a guy named Mark out that very afternoon who was knowledgeable and helpful. He fixed my problem fast. "

"I don’t usually make purchases without experiencing some form of buyer’s remorse, but this investment in Water Improvement Technologies has been one of the best decisions I’ve ever made! From start to finish, the experience has been top-notch. My system is far more robust than the ones my neighbors purchased from larger competitors, and I’ve seen a drastic improvement in my water quality since installation. I wasn't planning to buy immediately—I only intended to do research—but after meeting Chris, the salesperson, I felt completely confident moving forward. He was incredibly knowledgeable and answered all of my questions, which made the entire sales experience surprisingly educational. I also really appreciated the water quality testing they did in my home to show me exactly where things stood before installation. The installer was equally impressive. His attention to detail was exceptional, and it was clear he cared not only about getting the system installed correctly but also about making sure everything looked perfect. The units were placed exactly where I wanted, and the new faucet hole was aligned perfectly. They even came back to ensure everything was working to my satisfaction. I’ve been recommending Water Improvement Technologies to my neighbors, and I plan to use them again in my next home. If you're considering improving your water system, I can't recommend them highly enough. A+++ service all around!"

"He was very pleasant and accommodating. A tool was damaged and he had to come to back to complete the job, he wouldn't even take partial payment until the job was completed. He was a pleasure to work with and made me feel very comfortable."

"He came and checked the yard out. Then I didn't hear back for a few days. I had to ask Justin for the quote long after he said he would send one. He originally gave a quote for grading and a drainage system. We settled on just doing the grading. I had to ask for the new quote long after he came and saw the yard and said he would send one. Most communication would take days before I heard back from him. He came out and looked at the yard again. Our neighbor came out and spoke with him asking for a quote doing her yard as well. That was 3/21. On 3/28 our neighbor reached out to us to let us know, he had not sent a quote to her yet. On 3/29 I messaged him asking when he was going to start our yard. He replied to the message the next morning. He said he's been busy on another project and we would have to "be placed on the schedule a few weeks out" So I messaged him on 4/1 and said I understood he was busy and if he would get to us as soon as possible that we would really appreciate it. No response. On 4/12 I messaged him saying good morning and asked when he thought he could get to the yard. No response. To this day I have never heard back. I wound up hiring another company to do the work. He seems like a good guy, just not reliable."

"It went well - the radiant heat flooring system was new to them, and they followed it through until it was complete and correct. They did all the usual plumbing and fixture installation, but the new build was lower than the city sewer tie-in, so they had to install a pump as well. There were other oddities specific to the new property that had to be addressed, and Floyd even helped me with a few non-plumbing projects. So grateful for his kindness, knowledge, and extra effort!!"