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Keeping your air filter clean is crucial for your heat pump's efficiency. As a general rule, you should check your air filter every 1 to 3 months. However, the actual frequency might vary depending on factors like the type of filter, indoor air quality, and the amount of dust and debris in your area. If you notice the filter is visibly dirty or clogged, it's a clear sign it needs attention sooner. Regular filter maintenance ensures proper airflow and helps your heat pump perform optimally, keeping your indoor air fresh and comfortable.

It’s not customary to tip HVAC technicians, and most professionals won’t expect it. However, it’s a nice way of showing your appreciation for the work they do, especially if they come out in inclement weather or on a weekend or holiday to fix an emergency issue if your heat or AC goes out in extreme temperatures. A good tip would be between 10% to 20% of the total bill, depending on how above and beyond the tech goes for your repair and on the total cost of your HVAC repair or service. For something like a routine tune-up or scheduled maintenance, tips aren’t expected.

The lifespan of a whole-house air purifier or filtration system depends on several factors, but with proper maintenance, they are built to last. A whole-house system that integrates with your home's ductwork can last 10 to 15 years, or even for the entire lifetime of your existing HVAC system. To maximize the unit's lifespan, perform regular cleanings, change filters as recommended, and schedule an annual inspection to catch potential issues early. The system's longevity also depends on its frequency of use and how hard it must work to maintain your desired air quality. For comparison, smaller, portable air filter systems typically last between five and ten years.

Washing your carbon filter can damage the fibers and make it less effective. While removing the dust from the filter gently is possible, we don’t recommend you wash and reuse the filters once they have reached the end of their lifespan.