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"I highly recommend Fence and Deck Depot for anyone looking to undertake a deck project. In 2022, I made the mistake of cutting corners by opting for a cheaper option with a big box retailer, and it ended up being a disaster with a failed deck by the city and a settlement that took nine months. Luckily, Fence & Deck Depot came to my rescue and provided top-notch service and materials. The Deck: The crew of two took one week to finish. One aspect that truly stood out was the level of craftsmanship displayed by the team. They paid meticulous attention to detail, ensuring every composite panel was perfectly straight. Even the parts of the deck that no one would typically see, like the lumber pillars underneath the deck, were painted to blend in. Before leaving the project, they hosed down the deck and removed any debris. The commitment to excellence and a high level of integrity sets them apart. Experience: From start to finish, the professionalism of the Fence & Deck Depot team was exceptional. They consistently maintained clear communication at every step of the process, ensuring a smooth and stress-free experience. What truly sets them apart is their willingness to go above and beyond. Initially, we had our deck installed by a big box retailer to save costs. Unfortunately, the deck failed multiple city inspections, requiring its complete removal. Fortunately, the Fence & Deck Depot team stepped in, offering guidance and answering our questions as we navigated a settlement with the original installer. What's remarkable is that they were incredibly responsive, addressing numerous emails and phone calls even though we had yet to officially become their clients by signing a contract or providing a down payment. Their support was entirely in good faith, and we greatly appreciate their dedication to helping us through our difficult situation."

"He started by replacing the screen door. He hung it out of square but he denied there was a problem and made no effort to fix it. I insisted and finally the door was re-hung by one of his crew. He power-washed and sealed the deck. The product he used has sand in it, which I didn't know and it feels gritty when I'm barefoot. Densing told me to rent a small dumpster from a particular company, which I did. There was a lot of junk and trash in the basement, accumulated over 30 years, and he worked hard to haul everything up and out to the dumpster. My husband's workshop was of particular concern to me; I asked him to set aside anything that looked to be in usable/good condition so I could look at it. Unfortunately, he didn't do that, but just put it all in the dumpster, so I have no idea what was thrown out. I also needed to rent a second dumpster, which may not have been necessary if he'd done a better job estimating what he'd need. There were unanticipated problems in the basement, which were necessary but costly repairs. Densing required payment in advance for any supplies, plus 60% of the total when he started. There was mold in the drywall and in the insulation behind it. He said he would treat that, put up a vapor barrier, new insulation and new drywall. All of that was taken care of - it looks good and there is no odor. We also found quite a few cracks in the foundation walls, which he said he could repair with an epoxy-resin sealer. I did get another opinion and estimate and decided to have K4 do the work. Densing said he would give me a receipt and documentation that would satisfy any prospective buyer, if I decide to sell the house. I'd also like to mention that Densing and his workers used my refrigerator to store their soft drinks and went into my kitchen cabinets for glasses. Without asking or obtaining my permission. Densing suggested I replace the 2 basement windows and asked for the money to order them, nearly $500. I've heard a couple of different stories about why he hasn't gotten or installed the windows, but he did not reply when I asked for a refund. Work was also left undone after installation of a drain under a flagstone and gravel walkway in the backyard. The work was sloppy; a lot of the gravel disappeared and it's now too low (didn't replace enough soil) and the flagstones are so poorly set that some rock and none are the correct distance apart for anyone's stride. The chimney needed some tuckpointing Densing said, but the result is a sloppy job. No one has returned to fix anything, in spite of promises. I'm especially concerned because I have not received ANY paper work from K-4. I do not have contracts or receipts for the work done. He did not provide the documentation for the repair of the foundation cracks, as promised. He will not respond to phone calls or texts and has apparently instructed his crew to do the same. They've moved on to a bigger project and I don't expect to see or hear from them again. Although the workmanship, for the most part, was of good quality (with some re-do's), Densing's manipulative manner and boastful attitude were problems. He spoke derisively about everyone he has worked for, especially the owner of the paint company for whom he was working when he started his off-the-books work for me. I should have been more careful, but all of his talk put me off-guard, as he intended, and I foolishly thought he was trustworthy. He requested that I make all checks payable to his girlfriend, not to him or to the company. Although I know it's a huge red flag that something isn't legitimate about him or the company, I paid his girlfriend. I would not recommend K-4 Konstruction or Mark Densing to anyone."