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"It was a custom job, a big shower, but the sales guys reassured me that I would get a finished product and all I would have to do was paint the ceiling. He said it would be about 3 days, but the job took 7 days and ran into my son's 7th birthday party. The first mistake we noticed was that the walls were not level and the grout lines were off. We called the installer and they rushed back and pulled the wall down. The seal between the two walls never fit quite the same after that. Then we noticed on the back wall behind the bench that it was bolted to the green board and not wooden framework, and the greenboard had already begun cracking from sitting on it a few times just to test it. So they came back and hammered a 2x6 in there and acted like it was no big deal. The concrete poured under the base of the tub didn't meet the outside edge or the corners and instead shims were left in place that came loose, causing the tub to dip and the caulk to crack. So I hammered in my own shim and poured the concrete myself, repairing the caulk afterward. Water is still pooling in the far right corner of the pan but there's nothing I can do about that. The hole cut in the ceiling for the can light was off center so I had to widen it to get the light in there. Because of this, it was too wide to make a proper seal and I had to caulk around the outside edge of the light. Neither of the shower heads had a washer in them and both were leaking. The hot and cold are backwards. The ceiling was not caulked, nor the trim along the windows, not the trim around the outside edge of the shower where it meets the drywall. This was done after I spent a couple days building the drywall up on both sides, four layers of mudd and sanding to properly level and prepare it. In all I probably spent five or six days on the shower installation that I was told would be done in three days, and all I would have to do was paint the ceiling. Instead I'm pouring concrete, caulking, mudding, painting and texturing, cutting baseboards and I'm slow at it because I'm a nurse and not a carpenter. That's why I wanted to hire professionals. And I told them they owed me some money back, a figure that was around 40% and the manager told me he would call me on Monday and that was over two Mondays ago. The project took a long time to get started, it took a long time to get finished, it was not done right, it was not done professionally, and it was not the finished product I was promised."

"all went well, had weather delays but no fault of installer, kept me informed on when they would start and kept his word. all done cleaned up and looks great, good for another 50 years...…(50 yr shingles) no problems on rehiring them to do more work."

"To say I was unhappy would be an understatement! This company started off the job with no permit even though I specifically asked to have a permit. They came back started the work and did not give us the permit for almost 2 plus weeks into it after asking for it repeatedly. Within the first week of working one of their employees stole from us. They did replace the cost of the stolen item then we noticed that they shorted us an entire foot on the width of our deck without consulting us. Then we noticed some issues with the deck and called the inspector in who then called in a engineer and architect and we were given a huge list of things to be completed. We did try to work this out with the company but then the final blow was the roof that they installed caused structural damage to my home which greatly increased the cost to fix it they installed the roof to 2 x 4‘s instead of a header board So that caused weakness in the side of my home that span 30 feet across the back side of my house. The engineer described it as taking a bandsaw and slicing 30 feet across the back side of the house which we would of course create a great amount of weakness to the structure.They also reused 24-year-old peers which is a big no-no and is definitely not code. Another big mistake they made is they did not attach or screw in any of the peers that were holding up the deck they also did not submit any plans for the roof there for reusing peers that could not hold or sustain a roof was another big problem since they did not attach or screw into the posts they became all warped and twisted due to not being secured... Some of the decking was also not properly attached and lifted and warped as well. They also cut into the side of my house siding and recessed a fake post into the side of my house Which the engineer explained would be a big issue with leaking and mold. The list is much longer and I could go on and on but it would take hours to read."