
Serving Centerview, MO and surrounding areas
In business since 1999
Free estimates
Emergency services offered
"On the positive side:
1. I purchased a discount coupon for "dry" cleaning of a couch, chair and ottoman, and substitutions were allowed. I inquired about additional work to be done (a second ottoman, carpets stair runner and a queen size mattress). The owner of the company was responsive to email and phone calls and I was able to get the appointment scheduled easily.
2. The 2-person cleaning crew (a man and woman) arrived on time and completed the work as expected and the results are satisfactory.
Opportunities for improvement:
1. The pricing for the additional pieces was not determined in advance and I was a little surprised by how much extra it was. The information, with a reasonable amount of predictability, can be provided in advance and I think it would be beneficial.
2. There was an additional cost for using a sanitizing agent, which I paid. The representative said the cleaner they used was hypoallergenic (or something akin to that) and was used in instances where customers were sick or allergic to certain types of solvents and therefore what they used didn't have sanitizers in it. The rep also implied that the solvent used was used in nursing homes or care facilities, which is why it was used (though the coupon specifically limited the use to residential purposes).
3. There was an additional charge if I wanted to "scotch guard" the furniture, which I did not pay. Again, none of this was disclosed prior to their arrival.
4. The male crew member smelled of cigarettes. While I have no objection to a person's choice of tobacco usage, it doesn't present well to be walking into someone's house to clean their furniture while reeking of cigarettes.
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