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"Everything went great from start to finish"

"The team at H Pairie are world class! Really knowledgeable. Helpful in every step of the process. Would highly recommend."

"Install seemed to go OK, crew was great - only reason I?m giving two stars. Communication with this company was horrendous. Scheduling my initial measurements was hilarious, because their staff doesn?t understand that I work on call and my schedule can change - I would give them at least 24 hours notice in the event I needed to reschedule (which is 26 hours more notice than they gave me). The grumpy old lady that handles the scheduling gave me attitude over it - the idea that I could POSSIBLY need to reschedule - like it was the biggest inconvenience of her day, and almost lost my business right then. Stupidly, I brushed off her attitude and incompetence, and decided to proceed since I had a signed contract anyway. They were supposed to show up between 8am-12pm - waited till 10am (after I took the day off work and lost several hundred dollars) to tell me the crew couldn?t make it, and rescheduled me TWO WEEKS OUT. At this point, we?re heading into frigid temps and snow, and my broke"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"Our new door was ordered on 6/3/2021and installed on 9/15/2021. Shortly thereafter a cosmetic dent was noticed in one of the panels. A new panel was ordered and the damaged one was replaced. On observation, the new panel was damaged also. Again, the panel was ordered and, after a time, replaced. More recently, we noticed that there is a dent on one of the panels but this one is on the interior facing side of the panel. This went unnoticed until now. The previous two cosmetic defects were to the exterior facing panels. The currently damaged panel defect is on the inside facing surface and went unnoticed until now. Most likely because we were accustomed to looking for cosmetic issues on the exterior of the panels. Although it took us a while to discover this new defect, once seen, it is impossible for us to unsee it. Unfortunately for us, Twin City Garage Door Co. refuses to cover the replacement of the panel under their warranty. We will NOT use this company for our next garage door purchase or service. One garage door purchased with three panel replacements, due to handling issues, seems excessive."

"The Smart Home features they installed, such as thermostat and door locks, etc. do not always work. For example, the Honeywell thermostat can no longer be operated from our phones and is difficult to install. Remote door locks are also unpredictable."

"Monitronics Security did not hold up their end of a 3 Year Service Agreement We purchased a security system for our rental properties. When they're vacant we set the alarm and trust the monitoring company to notify us if any issues arise. We purchased a 3 year service agreement on 5-10-17 for $1,241.10. On July 15th 2017 I called the service contractor who moves the systems B & D Security as well as Monitronics Security (the ones who monitor the system to give them the new address. They moved the system as of that day. We had the 1st break In happen on 8-24-17.They called us to let us know police were being dispatched to 3442 W Aster Drive in Phoenix. When they called back they said "no disturbance has happened at 6210 S 4th Ave in Phoenix. I told them they had the wrong address (that was the previous address before Aster Drive) They then stated they would resend police to the correct address. The next morning I went to Aster drive and the back door was wide open. We had a junkie sleeping on the floor in one of the bedrooms, needles laying around in the kitchen, bathroom & bed room. I removed the druggie from the home & called Phoenix PD they informed me that they were never called to the Aster address. I then called Monitronics and asked why I was ignored & told them about the damage to the home as well as the harmful situation I was placed in since the intruder was still in the home when I arrived. NOTHING WAS EVER DONE ABOUT THIS. On 10-11-17 the same thing happened except now I had a broken window & furniture missing. They also hit up the home again on 10-23-17. At this point I receive a bill from Phoenix PD with charges for dispatching 3 times to the 6210 S 4th Ave. I called endlessly stating that they're still NOT monitoring the correct address. My voice has fallen on deaf ears. I escalated the issue & never got called back. I finally reached a supervisor Dan who stated that because their contractor B & D security never sent signals clearly to the Aster drive address they never changed the address on Montironics side. I asked them to review ALL OF THE CALLS I HAD MADE SINCE JULY 15th. AGAIN- he said he would call me back and NEVER DID. I got ahold of him again & he asked me to call B & D security myself to handle the issue. I called and spoke to Maria. She stated that the contractor they hired was Marcus Polland and gave me his contact info stating he was a third party and since it was somehow his screw up I could go after him. I told her she's the one who hired him so she would be the one dealing with Marcus. Maria told me if I wanted to pursue the issue I could but I needed to hire a lawyer. Then she hung up on me. I called back and asked to speak to the highest manager in the company above this Maria lady. They said "If you have a lawyer you better call them" She then hung up on me. I hired Monitronics for 3 Years to provide security and I am not receiving any security for any of my homes. If I would have known they were this bad at their jobs I would have cancelled their service a lot sooner. I am now out over $2000 because of this issue and my losses. I am requesting a full refund of the service fee from Monitronics that I paid on 5-10-17 in the amount of $1241.00. I realize this is over the normal timeframe for a refund but Visa policy states that if I am being provided an ongoing service and am not receiving the service I should be refunded."