One Hour Heating & Air Conditioning
About us
We offer emergency services 24 hours a day, 7 days a week. Your time is valuable and you will never be kept waiting. If there ever is a wait, your service call is free. The promise "Always on time or you don't pay a dime." Our many service options guarantee that your home comfort needs are met within your time frame, and that even your trickiest heating and air conditioner problems will be solved. Our customers’ time is our #1 priority. “Always On Time…Or You Don’t Pay A Dime®” We fix the problem right the first time and provide our customers with a 100% satisfaction guarantee. We do it with convenience, courteousness, competence, cleanliness and character. Our technicians are friendly, clean, polite, drug-free and experienced — and our techniques are state-of-the-art, guaranteed! In fact, all of our employees are skilled at their craft, have apprenticed with experienced technicians, take continuing education courses, and regularly attend seminars
Business highlights
Services we offer
& Boiler Heating, Duct Cleaning, Duct Sealing, Electric, Gas, Heat Pump Systems, Humidifiers & Dehumidifier Sales & Installation, Media & Electronic Air Filters, Oil, Residential Air Conditioning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 62% | ||
| 12% | ||
| 5% | ||
| 5% | ||
| 17% |
As far as punctuality, my service contract says if I call in I get priority. So, when I make the appointment, the girl asks me on the phone the day before, when will you be home? I say, I'll be home all day, just have him come out, when will he be available?
Well, we make a specific time schedules because of what you are paying for.
I said, okay, fine.
She says, the first time available that we have open for you is 2 in the afternoon. I said okay. She said, but let me check. Oh, well, I see that we have a technician available first thing in the morning but that's not for premium service customers. I'm like, excuse me? I said, well then why wouldn't I get that slot?
Well, that's based on first come first serve. Then I can't tell you a specific time except they'll be there sometime between 8:00 and 10:30.
I'm like, serious? But because I'm paying extra you can't get get a technician here until 2:00 for a system that's blowing cold?
Oh, well, um, what you want to do is call in in the morning. I can't put you down for both so I'm going to put you down for the appointment time but call in in the morning and ask if they can get someone there quicker because of your contract.
So, I call and the girl that I talk to the next morning becomes adamant with me, well you made an appointment for 2:00. That technician will be there at 2:00, you can't change or you will have to wait until tomorrow.
I was like, so, I'm paying extra to be treated like this? I don't get priority even though you tell me it's priority.
We have been service customers of One Hour in Aberdeen since 2003 when we moved into our new home (builder installed HVAC). In the last two years we have had problems with coolant leakage causing our AC unit to freeze up and stop cooling. One Hour has always been prompt and effective in coming out on service calls within 24 hours to get us up and running again in the hot summer weather (which in and of itself deserves kudos, because who wants to wait for days for the AC to be fixed when your home is 85 degrees and humid?) This year we had the same problem with the coolant levels, and since our HVAC system was builder grade and somewhat inefficient anyway, we decided to bite the bullet and replace the entire system. Brandon came out and provided an estimate for three different levels of replacement - basic, medium, and high - and explained all of the benefits of each. While he was there he commented on the noise coming from our air return, which we've always just lived with (though it was right in our family room and loud enough that you had to turn up the volume on the TV every time the system kicked on). He walked through the house and measured the return and ductwork in the basement, did some calculations and mentioned that the builder had installed an insufficient amount of return for the size of the house and HVAC system, making the system work harder and less efficiently (which may have contributed to early failure). He offered that we might benefit from an additional air return and some increased ductwork, since we were having the new system installed anyway. Then we went upstairs and explained the supply problem we were having in our son's room, which for 12 years had always been about 5 degrees hotter/cooler than the rest of the house in the summer/winter. Brandon said the additional return might help with that and also asked if we wanted to try aerosealing the existing ductwork to seal any pinholes that were leaking air behind the walls. At the end of the 90 minute appointment, we decided to go with the highest efficiency system which came with a 10 year parts/labor warranty, and a lifetime unit replacement warranty - we aren't planning on moving anytime soon, and wanted the peace of mind knowing that it would be the last system we would have to purchase. We also decided to have One Hour install the additional ductwork and air return, and seal the entire system. We were 100% impressed with Brandon and felt he was very honest and sensitive to our needs, not your "typical salesman."
Prior to the big install/sealing, Brandon came out one more time with another gentleman to estimate our new ductwork needs. The install itself took a little over two days, and it went about how you would expect any large remodeling job to go - it was noisy, and hot, and dusty, with people coming in and out of the house for about 10 hours each day. However, One Hour did their very best to lay down plastic to protect our floors, and each day got our AC up and running so that we wouldn't be hot at night. I appreciated the fact that they wanted to work as hard as they could to get the job done quickly and correctly, and minimize the time my husband and I had to take off work. All of the workers I met were courteous and went out of their way to answer any of our concerns. We truly felt like VIP customers.
The last step was aerosealing the ductwork, which involved (to the best of my non-technical knowledge) - connecting a machine to the ductwork and filling it with aerosolized material that looked and smelled like elmer's glue. The aeroseal team was awesome, so polite and took half the day sealing up all our registers to protect everything else in the house (the goal is to keep the sticky stuff inside the ducts, where it coats and fills all the little pin holes leaking your conditioned air). The air supply sealing process went perfectly ? they were able to seal holes that added up to about the size of a window being left open 24 hours a day, all year long! Unfortunately, we ran into a problem with the new return ductwork, which had a large hole that hadn't been properly sealed when that team left around mid-day on the second day. The aeroseal team ran the machine on the returns for over an hour but couldn?t get a good seal, which they monitored on a computer. What had been happening for the hour was that our basement and portions of our house were being filled and coated with adhesive because of the leak. We figured this out when they finally gave up and we noticed that things were sticky. They found the hole, sealed it with mastic, cleaned up as best they could, and called it a night (it was almost 9pm by that time). The good news was that they?d been able to successfully seal the supply, which since it transfers the conditioned air, is the most important part. The bad news was that we had some sticky surfaces ? mostly on horizontal things like shelves and boxes, but also a little on the backs of our couches and carpet near the basement door.
After the install, Brandon returned to make sure we were completely satisfied, and we explained the problems that we had. He apologized, took notes and pictures, and assured us that he would take this back so that they could discuss it at their weekly meetings and use it as a training opportunity. He also offered us a 5-year maintenance package and a complete home cleaning, as One Hour's guarantee that the customer and their home be completely satisfied and respected. We really appreciated that.
About two months after the install, on a hot September Saturday, we had another AC failure - my heart sank. Yet again, something on the unit had frozen over due to low coolant pressure and the unit in the basement was leaking water. The house was 80 degrees and the unit wouldn't stop running. I was convinced that we'd gotten a lemon of a system, and the family was HOT! It was 10pm, but we called One Hour's 24-hour hotline, and they were ready to send someone out at no charge that night. It was getting late, so we said that the next day would be fine, and sure enough, a repairperson was there at 8am on a Sunday. He saw that when the outside unit had been installed, a valve had been left on but not quite tightened, which was causing a very slow leak. The valve looked fine, but just to be sure he went ahead and put a new one on and made sure it was really tight, refilled the refrigerant and we were back up and running.
One last note (sorry this review is so long, but it was a big job and I wanted to make sure it was thorough) - the new system is amazing! For the first time our entire house is the same temperature upstairs and downstairs. Our son's room is finally comfortable. I am not sure if is the new system, the new ductwork, the sealing, or all three, but One Hour really delivered on their promise to make us more comfortable. We would recommend them without hesitation. They are probably not the cheapest option out there, but we have found them to be the best, and they stand by their work and their word. My opinion is that you can tell a good contractor not only by the quality of the job they do, but by how they respond when something goes wrong. We had several issues in our install and the months following, but One Hour always, always made it right.
- -- The provider refuses to honor the written commitment made by the President of One Hour to service the contracts of the company that they acquired.
- -- Generally, a service company acquires another company for its list of satisfied customers and its reputation. The claim that only a phone number was purchased seems absurd.
- -- I had absolutely no issues with Accurate Air in the past 3 years. However, this experience with One Hour/"Chilltrol" One Hour has not been pleasant at all.
- -- Now that I see in the reviews below - this seems to be a pattern here - for previous customers of Accurate Air who are trying to obtain service from One Hour.
"Hello Member, Thank you for taking the time to share your story. Accurate Air closed their doors and went out of business 5/22/2015. One Hour did not purchase Accurate Air as an operating business, we only purchased their assets, not the business. The prior owner asked if One Hour would agree to provide service to his customer base in the future and we agreed to do so. That was the purpose of the announcement letter you received which detailed you "may" qualify for coverage. One Hour did not receive any of the monies paid to Accurate Air for service agreements, that money was retained by the owner of Accurate Air. We did agree to service Accurate air customers and it's our desire to serve every Accurate Air customer if we're given an opportunity to do so. For additional information regarding your Accurate Air service agreement please email [email protected] and we will do our best to address every concern. Thank you."
"Chilltrol One Hour did NOT aquire Accurate Air. We only purchased their phone line in an effort to give their customers a company to go to as their company had closed. We did offer a Free tune up if a contract was purchased with us."
Licensing
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