Get matched with top gas log pros in Willernie, MN

"This is a mixed review. We purchased our house in Oct 2014. We new the gas stove top had been repaired before buying the house. It was working fine for the first month, but started having issues in November. The original company who did the work were horrible just trying to schedule the work, so we decided to try Anderson Mechanical (formally AAA Anderson). The first apt was scheduled for December. John came out on time and was very professional. He looked performed the diagnostic and determined what part was needed. He said he would order the part and call to schedule next service when it came in. I did not hear back until either late december/early January at which point I called and asked on a status. They said they had the part and were ready to schedule, not sure why I didn't get a call. John came on at the newly scheduled time and found a special tool was needed for my stove top that had to be ordered, and that once it came in I would get a call to schedule the service. Again I ended up having to call after 2-3 weeks to ask for a status, and was told the tool was there and was ready to schedule. When John came out, he replaced the part but it unfortunately did not fix the issue. He said there was another part that would need to be replaced, and due to all the trouble he would cover the cost of the second part and its installation. I let him know of the follow up issues and he said he would make sure this was resolved, and it was. Kim called to schedule the next apt for the second part install. Again, John was very prompt for the apt, and replaced the part. Unfortunately this still didn't fix the issue, and John said he needed to replace the controller. He apologized for the inconvenience, and stated that he probably should have done some more thorough testing on all the components but had instead just went with the most likely suspects. Once the part came in an apt was scheduled. John came out again, and the installed the new controller. The burner in question was now working properly. When we were reviewing the stove top after service, John started another burner and it clicked a bit and didn't light. He shut it off and did it again and it started fine. I didn't think too much of it. Unfortunately that night that same burner, after running for a bit started acting up. Once it got hot, you could not restart it. Also, the igniter would keep going. I called and they scheduled an appointment to come back out. John took a look at it appeared the igniter needed to be replaced. John ordered the part, letting me know I would have to pay for the part since it was not related to the initial call, and we scheduled the appointment. The day of that apt, John called to tell me that the parts place did not get the part in time (parts place messed up) and asked to reschedule. We rescheduled and they came out Today, 4/5/2019, to install the part. After John installed the part, the issue was still happening. Effectively, the heat from the burner was not enough to stop it from triggering the igniter. If you put a pot on, or use a lighter to apply a little more heat, it works. John said at this point they did not know what else to do and were done, they were not going to come out any more on this appliance. He was very frustrated with the appliance not working correctly. As a business owner I understand having to decide on cutting losses and knowing when enough is enough, and is one of those cases. I was also frustrated. The original issue was the back right burner. Now the front left burner does not fully work. At best, after 4 months I am in little better shape than when I started (need to see how usable the burner is yet), and I would argue worse shape as I went from a burner that I used little being out to a burner I always used being out. I am out the cost of the service apt, and the initial part. John is also out the service cost trips, and soaked the cost on the new part, which I am grateful for. I shared my frustration, and john came back at me with how much he is out, how much it is costing him, and that he doesn't know what else to do. I felt John was getting hostile and said I think we are just done. I would like to know, that during this entire process I don't believe I shows any anger or displeasure with John or AAA, trying to show understanding. I believe I was very patient and held my frustration until the very end. There are a few opportunities I would like to share, and some quality observations . Opportunities: 1. It is really frustrating when a company does not follow through. John rectified this, but only after 2 times of it happening. 2. I feel if the diagnostic was done properly the first time, as John mentioned, the amount of time spent could have been greatly reduced. 3. While I know this was costing John as well, pushing that back on the customer is not professional. This is why I gave a B instead of an A in professionalism. If proper steps had been done during the diagnostics, the costs to John would have been reduced. As a person who does technical service for a living, I understand wanting to do a quick parts replace when 95% of the time thats the issue, but taking the time to ensure you know what the issue is would have saved both of us lots of time, and saved money. Additionally, the burner that is now not working John suspects may have started having issues due to the repeated taking apart of the stove. Having done the diagnostics up front may have prevented this. I accept that is only a maybe as we still have not fixed it and don't know how to. Pushing back against the customer at the end like John did is the only reason I would not hire again. I understand cutting losses on the stove repair, but not listening to my frustrations and telling me about your losses and your frustration is not something I want to risk dealing with again. (UPDATE: after having another company come take a look, it turned out the only problem with the burner is it needed to be cleaned. This seems like something that Anderson could have completed. This make the experience even more frustrating. Thus I am lowering the quality to a D and overall to a C)"

"Moved into a new home with a gas fireplace that was not working. They answered my call quickly and got the fireplace working and showed me how to operate it. Thomas took time to fully explain things to me. Great communication. I highly recommend them."

"My questions were answered and the job was completed in a timely manner. The work was solid. I also had a question about gas pipes in the basement and they went down and looked and answered it. This is the second time I have used them."

We invite you to experience a tradition of customer satisfaction that will exceed your greatest expectations. Our professionalism and quality workmanship will accurately reflect your taste and lifestyle. From conception to completion, we work with you until the job is done. We are ethical, honest, and easy to communicate with. \n\nCall us today you'll be pleased you did. Thank you

"jason did a wonderful job with fixing my gas line for my new gas stove. he kept me in the loop and explained what he was doing throughout the house. he did the sniffer test as a great piece of mind."

"Very quick booking and response time. Walked us through our gas lines and was very helpful. Seemed pricey for what we got (gas valve installed behind oven) but we were in a time crunch and they were kind."

"Our chimney had some water damage and we needed to find a company that would take it down to a certain level in order to mitigate the bricks that were damaged as well as have it be a certain height for the gas fireplace we were having installed to be properly vented out of. On of top of that we needed a chase pan built and placed on top to make sure no more water damage occurred. Guardian Chimney Solutions was able to tackle the job with no problem! Joseph was very responsive with all the questions we had and was able to walk us through the steps. He was able to fit us in to his busy schedule in order to make our timeline of getting the chimney work done before the gas fireplace went in. His team went above and beyond the day that they were here. The way in which our chimney was built made it very hard to deconstruct the crown at the top. The job took longer than they expected but they still stayed until they finished the job and were very kind and respectful to my family and neighbors as they worked. Even though the job took twice as long as they had planned, they still honored their original quote. Our chimney looks great! We highly recommend Guardian Chimney Solutions."

"The company was able to dispatch Donny to us before noon the morning after we called (we had a gas leak over the weekend and had to turn the gas off to the house). The gas company told us that the repair was likely to be costly due to the difficult location and old pipes in the house. But Donny was able to find a solution that was less expensive than we feared and also took a lot less time. He was also very pleasant and explained everything to us before he started and cleaned up when he left. We were really pleased with the whole experience as it was much more positive than we thought it would be."

If you prefer to support small family businesses that consistently provide you with old-fashioned integrity, competence and client service, you have come to the right site. Conditioned Air was started by Jim Culpepper in 2007; he has 30+ years of experience in the heating and AC industry. Jim’s team includes his son James, nephew Taylor, and Nick. Married to his high school sweetheart Debbie since 1980, they have 3 adult children – Kelsi, Caitlin and James. Rounding out their family are chocolate lab Coco and “monster mutt” Cullie. We are honored and delighted to: repair or replace your AC/heating system; improve your airflow and air distribution; give you tips to improve your equipment’s operation; answer all your questions without going into “geek speak.” For a dedicated team who takes great pride in their work and has some fun in the process, call us today.

"Everything was done on schedule and on budget. The gentleman who came out to perform the initial inspection provided a great option that allowed me to get a larger insert for less money by going with a standard surround instead of custom (what was initially quoted in the store). I obtained three quotes and Fireside was the cheapest. They also provided the best option for routing the gas line, compared to the other quotes I received. The whole process took three separate visits due to a city inspection, but every appointment was on time. Staff was knowledgeable, professional and friendly. Highly recommend.
"