Get matched with top gas fireplace repair pros in Webster, MN

"It went well. It was wonderful to see a family work together like that father and two sons they got along with. They got the job done. I wanted to pitch in and help myself sometimes just because it's something I used to do. I had to force myself to stand back and just let them do their work. I would absolutely hire them again. It was a pleasure to have them out here. I even cooked them a barbecue one day. It was awesome."

"Worst company that I have ever worked it. In my experience, plain dishonest. They have not only made a terrible job on my furnace installation (which replacement need was questionable - my mistake of agreeing to it), they also damaged my perfectly working AC. Now, they are giving me the run around for 4 months to refund the AC damage. I've been calling multiple time per week and also went in person to their office. Before wasting your hard-earned money, pay them a visit at 9609 Girard Ave S, Bloomington, MN 55431 and get inside the office, then make your decision."

"I have a home warranty on my recently purchased home. The home warranty company contracts with BWS. The tech, Ryan G, came to my house on 6/24/21 to assess the plumbing issues I discovered after I purchased my home. He told me on 6/24 he would be requesting approval from my home warranty company for the repairs/replacements, then they would need to order parts, and once the parts arrived, would be able to schedule the service. It is 7/8/21. I have been trying to find out from my home warranty company about the delay. I was informed today by my home warranty company "regarding your plumbing request, the technician has not submitted a full diagnosis, but he did call in to advise us that this was a flipper house that was purchased as is and there was no inspection done on the home. I have requested the diagnosis from them. I will follow up with you once it is received." This comes as a HUGE surprise to me as I purchased the home for myself, for me to live in. The housing market is tough right now and many buyers are bypassing inspections so their offers don't get passed-over by sellers. It is definitely a fixer-upper since it was a cat and hoarder house that had been neglected for over 5 years by the previous owner. Someone prior to that owner had done quite a few DIY projects. The house has good bones and needs cosmetic work (flooring, walls, trim). I previously owned and lived in a 110 year old house for over a decade and did many of the renovations myself. I have YEARS of plans to make my new house and yard exactly what I want and need. After the purchase of my house, I had ripped out all of the cat-hair-and-grime-covered flooring, window trim, baseboards, and window treatments. And then I broke my arm. Now most of the projects I had planned are on hold as I cannot use my left arm for anything for at least a few more months. In the meantime, for my home to be ready for me to move in, I need some plumbing issues fixed that I discovered after the purchase of my home. Hence the request for repair through my home warranty that was sent to BWS. While the tech was at my house, I was displeased with his attitude and the way he spoke with me. He treated me as though I were unintelligent, didn't know what I was asking about with my house, didn't know what my home warranty contract covers, and was very dismissive. BWS has not performed any service. They have not followed through with making the request for approval of repair/replacement through my home warranty company. The BWS tech instead took it upon himself to go out of his way to call the home warranty company make false statements to them about me, my house, and my property. I sure hope this is not the type of customer service BWS does for everyone. But then maybe he treated me this way because I am female and have a broken arm."

"The service was great. They were on time and quick."

"Exceeded my expectations."

"Many delays mostly due to him accepting other jobs and pushing mine back weeks. 2 week job took 3 months to complete; the job did grow in scope - so 3 weeks might have been reasonable, but... I was probably too nice, but was smart enough to hold back final payment until completed. Super nice man and employees. He is extremely knowledgeable about all things concrete - an expert. Unfortunately he was rushed, had higher value projects come up (mine was $8K), and doesn't provide guarantees. Some of my hearth bricks were damaged during grouting - upsetting to me; admittedly we were chatting while he was working. the garage leaks worse than before - the waterproofing painted on the exterior and interior is flaking and peeling after only one winter (I did not request this, but was already in process when I noticed - he said it would last long) - (it will need wired brushed removal) and the exterior caulking is not preventing leaks - he added expansion joints to floor to prevent other cracks. The basement post work was done to high standards - great job just very messy, poor cleanup. The new steps are holding up well thus far - a little pooling of water on one side of two of the steps - he back filled with concrete debri before the pour of the concrete (seems like that is a common industry practice) - it seemed like an inaccurate estimate concrete order - he used good quality concrete. Some other work done seems to be okay. The biggest issue is organization, lack of prep to have all he needs when he arrives, timing, responsiveness, rushing and lack of follow-up to resolve issues. He was squeezing in my projects between his higher value projects; when we started he wasn't very busy - so things changed. He was trying to maximize outdoor jobs before winter - probably a MN thing for contractors. That's why he didn't complete my indoor stuff till later. He didn't provide a written contract although I asked; I had to insist on a written receipt. I think if I had been a stronger project manager of his work and I had more energy for that, I would hire him again - but that's not really what I want to do. He does need a strong project manager. Very disappointing but kinda, sorta okay. I really wish it was different. Two neighbors had similar experiences. If you want to project manage and work alongside him... you would learn a lot and have fun. That might be a really good and very unique business niche for him."