ACCESSORY COMPUTER SERVICE CENTER

Everything went extremely well.  Everything is by appointment so met John on schedule and he explained many things and what he could and could not do and how long it would take.  He was done before the scheduled date and advised me so I was able to pick up it up earlier than anticipated.  I had an appointment so I didn't have to wait when I picked it up.  Great experience.

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He explained everything he did, how to maintain the laptop, what to do, not to do. The experience was great and we will go back if we ever have another computer issue.

Accurate assesment of problems, good estimate, timely completion of work

As true to past experience, Accessory Computers was knowledgeable, efficient, and proficient in their service. I have used this service for several years with several different computers. I have never had a bad experience. Accessory has changed their service strategy - they no longer take walk-ins. An appointment is necessary - but this works to the customer's advantage. Your computer is looked at and options discussed without constant interruptions. The owner is a great communicator - able to talk to customers who are computer novices and computer knowledgeable. He provides options at a variety of cost points. This is where I go for all computer service. Accessory has saved me many a headache.

We spent about $234 for their service. There was a problem when we got it home. So, we had to take it back and had them replace it the second time, but they were good about it. It probably wasn't their fault since it was a defective screen. We took it back and they didn't charge us anything. We would probably use them again.

John is a really nice guy, and he did a very nice job putting my computer together. The computer is still working. His responsiveness has always been really good. I would rate him highly and would use him again in the future if necessary.

John was very knowledgeable, having worked on enterprise-class minicomputer circuitry. He was also pretty straightforward with the repair alternatives, chances of success, and longevity of repair - all detailed in writing on the invoice.

My husband is taking online classes and used our desktop exclusively for that purpose. One Saturday he received a message to scan the computer (we were using Windows Live Onecare from Qwest) and since we've had these types of messages before, he not only did a quick scan, he did a complete scan and thought that some viruses were in fact eliminated. However, we could not get one message off our computer and were not able to connect to the internet or do anything. We brought the desktop in on a Monday and were given a 3-7 day turnaround, which was fine since we also have a laptop at home to use. It turns out that the virus had also infiltrated the computer's restore hidden files, which caused the restore to be lengthier than originally planned, but the work was done within the parameters originally quoted and for the price quoted.

I had been unable to find one on the internet for less than $40. Excellent price, very friendly service, and voluntary, helpful advice on how to hook the thing up. I will not hesitate to go back for future purchases.

I brought my computer to them because it was running slowly. They diagnosed the problem and fixed it while I waited. They were very nice to deal with.

I brought the laptop into Accessory Computer on 28 April, after talking to John earlier on the phone. Given the age of the computer, I went in thinking about buying a used laptop from John as a replacement. John and Dale had a number of suitable used laptops for my consideration, and I did in fact buy a very nice Compaq Evo N610C from them. However, after discussing the old IBM machine with John, I decided to have him do a diagnostic check to see just how bad the problem would be to fix. Since the IBM worked fine except for the display, we talked about the possibility of just removing the display entirely so that I could easily use the chassis with an existing external monitor. We discussed the possible points of failure, from simplest (flex cable) to worst case (mother board issues), and decided to go no farther than looking into the flex cable. A couple of days later John called to let me know that it was indeed the flex cable that had failed, and to give me an estimate (parts and labor) to replace it. I authorized the repair, and on 6 May (about 1 week) John called to say it was fixed and ready to go. I picked it up on the 7th, and it is working perfectly.

Great service. This is the second time I have gotten help from John and he has been extremely fast and accurate each time. Always calls you back and arrives when he says he will. Calls if he is going to be late. Extremely pleased.

I TOOK ONE IN AND I WAS PLEASED WITH THE WORK AND THE PRICE. I THEN TOOK OUR OTHER COMPUTER IN AND HAD THEM FIX THE COMPUTER AS WELL. THE OWNER WAS REALLY GOOD. HE GAVE ME OPTIONS AND EXPLAINED WHAT NEEDED OR COULD BE DONE. I WOULD RECOMMEND THEM TO ANYONE. THE PRICE IS FOR BOTH COMPUTERS.

I had been thinking about upgrading/replacing my old PC for some time, and had thought about buying used instead of new more than once. I checked out the systems available at Accessory Computers when I brought my laptop in for repairs, and was impressed with the range of reconditioned PCs they had on hand. When I picked up my repaired laptop, they had just set up a 3GHz/160GB Dell system with a NEC 18' flat screen display;just what I wanted! Bought it, and while setting it up at home, discovered the HD was only 80GB. I called John immediately, and we talked through a couple of checks to confirm my observation. John immediately agreed to resolve the matter by either refunding some of my purchase price, or swapping in a 160GB drive. I chose the latter, and brought the system unit in the next day. John had a new drive installed, with everything transferred from the old drive in a day. Thanks, John!

Awesome customer service! I had an estimate when I dropped off computer and the actual bill was in the ballpark of estimate. They worked into the late hours to recover my data. Good communication in how the work was progressing. Had my computer done on time. Great experience - would definitely use again.