Glowing Hearth & Home Inc

Knowledgeable sales person with several options. Someone came out and carefully measured before we had to sign a contract which was itemized and with "free install" Price very similar to another vendor, but Glowing Hearth was more careful in explaining all the choices and steps. Work scheduled in advance, and performed on time, except a couple items had to be back ordered

As expected

A little bit rocky at first and it took a good 5 weeks before we able to get our fireplace installed correctly. In Oct. of 2014 we had problems with the pilot light and they had to com e out and service it. We had a crack in the upper housing, which was repaired in 2015. In Sept. of 2016 they had to put in a new module because when we started it up there was no flame. In the end we are very happy with it and Jeff was wonderful to work with, through all the problems.

We used the Burnsville location of Glowing Hearth & Home and had an extremely good experience. The original contact to view the showroom and get a quote was quick and easy, and Mickey was very helpful. All of the workers who came to our home were right on time, skilled, and did a magnificent job, and the work passed inspection without a problem. Our new stacked stone fireplace and the gas insert to replace our old wood burning fire box are beautiful. I would recommend this company without hesitation.

We had Glowing Hearth & Home install a gas fireplace as part of a project to finish our basement. Everyone at Glowing Hearth was extremely courteous and professional throughout the sale and installation process. They also had the best price we could find for what we wanted. I would not hesitate to work with Glowing Hearth again in the future!

Everyone was very helpful.  Dave gave us the estimate and helped explain to my husband where to put the outlet as he was doing the electrical himself.  Mark in the showroom showed me all the options with no pressure.  Josh did the scheduling and he worked around the other remodelers in our home.  Scott and crew installed it quickly.  Dave did the finishing of getting it running and explaining everything.  Excellent communication through the whole process.