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"Stay far away from this company. Original project went fine although it was expensive. However the past few months have shown me their true colors as I have tried to get some of the original work fixed. Be aware that they only warranty work for 12 months. We had the only four tiles on the step into our shower crack over the first year and I tried for months to contact them through email. No response. I finally left my name as a new customer, and they immediately called me (funny :)). They then asked for pictures and said they could fix it. I then discovered it would cost $600 to replace the four tiles they obviously installed incorrectly the first time. Correctly installed tiles would not all crack on the outer edge."

"Shane, the plumber, cleared the drain clog. He was friendly, on time, knowledgeable, and answered all my questions. Shane estimated it would take an hour and it took only about half an hour. I was then charged a ridiculous $830. I feel I was way overcharged and am not happy with this. I do not recommend Dean's Home Services."

"He brought an assistant who was the driver and the main issue was how many steps he would have to take to get to my property and they would not remove shoes. I say this to illustrate the age issue of Gary accepting this work...he is very old..I am 90 yrs and consider myself to be pretty old, but Gary is Really old and he indicated that he fixed the problem..mostly by using Plumber's Putty around the base. No mention of the ring being a problem..which was only three years old, the age of the toilet. The toilet started wobbling again two days later and the awful looking brown plumber's putty was seeping out looking just terrible!!! I have a nice bathroom with a walk in shower, new toilet and to have this brown creepy stuff coming out of the toilet base is too terrible AND I paid him $280.00 for this!! I cannot dispute this charge as he requested a check to avoid having to pay the 3% charge by the credit card company so I wrote a check ..not knowing this putty was going to be on the floor next to the toilet ..almost before he could cash the check!! I feel that I was robbed and I think calling Angie was the biggest mistake!! Angie should be aware of the credentials and qualifications of the persons coming into our homes to prevent this charade and robbery of my $280.00. I don't get any satisfaction in knowing that all Angie can do for me is table him with a bad review. Mr. Lindman offered to come back so I asked him what more he would do if coming back and he replied something that was going to take a lot of work. I did not understand what that was. He accused me of yelling at he so I gave him wan example of a real yell to let him know I wasn't yelling and that started him off. He cursed at me and the call ended."

"On top of the excellent and efficient work, everyone we dealt with (the owner + 2 of his plumbers) was SO nice, friendly, and professional. From now on, we'll only call American Sewer! They were fantastic. ?"

"Recently had Great Lakes Renovations totally gut our bathroom. The tiling was superbly done. The job was completed in time allotted. Cleanup was completed each night. There were no surprises or hidden /unexpected costs. The crew was professional and friendly. They listened and consulted with my wife. Smart guys."

"Let’s just say communication was stellar from the get-go! We met with Tom to go over what work we wanted to do and there’s just something about making a personal connection with someone that makes you feel confident that the work they’re going to do for you is going to be great, and it was! Can’t say enough about Tom and his brother Jesse‘s professionalism, knowledge and skill!! Along with countertops, we were also installing some unfinished cabinets and we didn’t even know it was an option, but Tom offered without us asking to prime and paint them for us as well, AND he even went and matched the paint so the new cabinets matched the old ones we were keeping, which was great because we were under a time crunch to get this work done before family was coming to stay with us. Tom and Jesse worked with us to make sure everything was completed and that we were 100% satisfied in the short amount of time they had to get it done for us. Everything looks beautiful and we would definitely work with Tom and Jesse again in the future! Actually, hoping to have them come back and do some laminate flooring for us as well! Highly recommend these guys, they are great guys, great communication, 100% trustworthy and I guarantee they will do a great job for you!"

"Steve and his crew are excellent to work with! They got the project done quickly and efficiently! My new basement looks fantastic!"

"Very professional."

"I hired Randy’s to fix a recurring electrical issue that was cutting power to the upper floor of my home, and to install two new circuits, work completed over two visits about a week apart. The new circuits seem to work fine, but the original issue persists—despite spending over $5,000, including $1,000+ on diagnostics. The electrician spent about 45 minutes on the initial assessment, then replaced some wiring and breakers. The problem reoccurred before the second visit, which I reported by phone, but he was unaware of it when he arrived. He did minimal follow-up, blamed CFL bulbs, and later suggested the issue might be with outlet or switch connections—something I believe should have been checked from the start. The issue has since returned again, and after three follow-up calls in three days, I’ve received no response. On the positive side, the crew was professional, worked in a difficult attic space, and cleaned up well. Still, I expected better troubleshooting, communication, and post-service support for what I paid."

"As a person in the plumbing trades both new construction and service work I have come to appreciate the skills of someone who does a craft full time and is encouraged to develop skills to make it “their” full time occupation and career. Drain cleaning is part of maintaining a plumbing system. It is a craft different than installing and repairing plumbing but it is just as important to do it correctly. The other values in McDonough’s services are several having the equipment and personnel trained and available is paramount to this no matter how big a job has gotten they have never stopped until it was completed! The other feature that is not fully understood by many is that it is always best to use someone that has only one purpose in mind and that is to get the drain cleaned and inspected and has no reason to up sell you on some repairs or replacement that you don’t need. That why we use them as a plumbing company and recommend them to our valued clients. Great company that invests in training, retaining and having the equipment that their service people need to be efficient, productive and provide the services that they are being relied on to provide."