Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
ADT Security Services, Inc
Founded 1874 • With Angi since June 2001
Business Details
Phone Number
Address
5910 Rice Creek Pkwy #700
Saint Paul, MN 55126
Description
ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada. Our broad and pioneering set of products and services—from interactive home and business solutions to home health services—meet a range of customer needs for today's active and increasingly mobile lifestyles
Verified Reviews
A few reviews for this pro...
MIKA S.
08/26/2017
Excellent! Bill was out technician and I can't say enough about him. He arrived on time, was super professional and coached us on everything he could about the existing system and how to use it. He installed a Pulse system and fire alarm, and taught is how to manage the system for our lifestyle and needs. No question was unanswered and he has a great way of explaining situations and how the system would work for us. I would recommend Bill to anyone starting up a security system with ADT.
Description of Work
we moved to a different house that had an ADT security system installed and we needed to take over the account and learn how to use it.
Category
home security systems
ann K.
11/05/2014
Brian N.
01/29/2014
yuri R.
01/29/2014
Overall the customer service was appalling. We were charged over $1000 but it was never clear exactly what we paid for. The local rep did not return my phone calls and could not provide me with an itmeized bill. I spoke with his manager but eventually was told the installer would tell me what we had paid for. The prewiring was never done, once due to a schedule miscommunication on our end when the house was unaccessible but then they did not reschedule us despite the installer saying he would call to set it up. I called 3-4 times to find out which locks would be installed so we could order the correct door and hardware but the specs were never given to me even though I was told it was being done. When I called to cancel the install sue to my frustrations I was told the local rep will need to credit us the $1000. I am waiting for that credit still. I was called 5 minutes after I cancelled the service to set up a different install date. I spoke with corporate ADT twice and they were pleasant but unable to get us a receipt for what was paid for or answer questions about specs on their products. I have used ADT for 10 years and have had issues with billing mostly where they sent me to collections but otherwise limited interaction with them regarding their services. I ultimately cancelled because I shudder to think how I could possibly deal with them if there was a much bigger issue.
Description of Work
We were remodeling a house and wanted to have ADT come do prewiring and set up an alarm system for the house.
Category
home security systems
Roger W.
12/17/2013
Carrie J.
08/08/2013
I spoke to three different sales people at ADT and got three different answers. The first totally scammed me (perhaps partially my naivety) and actually signed me up for a service call to install service under the guise of adding a coupon to my account for rebate when I called back. She informed me of costs and told me it would be $99 to upgrade the system or $0 to reactivate the existing system. No mention of 36 month contract. The second gentleman about 2 weeks later, told me it would be $179 to upgrade the system and $0 to reactivate the existing contract but, despite my mentioning that I was concerned about getting the old system out of the house, never mentioned to me that any upgraded system would just be added to the existing and I would then have TWO systems in my house. The third call cleared things up. At that time, I was informed that I could reactivate for $0 and pay $35.99 a month for 36 months but I would have to install a land phone line and VOIP would not work (another $50 a month). I was then told it would cost $399 to upgrade the system due to out dated wiring and informed that no matter what they would not be removing the existing system, even if I paid them $399 to install the upgraded new system. The "contacts" would not be compatible so I would have to have both systems in the house until I could figure out how to remove the old one. All this would require 36 months commitment. The alternative would be to install a cellular device for $49, operate the existing system for $44 a month instead of $35 but not have the upgraded options that came with the originally requested $47/month system. All of this was on top of finding out that the first representative totally scammed me and almost sent an installer out to my house without my knowledge. I decided to go with the other major provider in town. They use a totally wireless system that is DIY. I will get all the upgrades I want for $100 installed and $42 a month and the customer service has thus far been excellent (will review there later). ADT did nothing for me when I mentioned this offer and did not seem upset to lose my business.
Description of Work
My sole contact thus far has been in trying to arrange service for an existing system in the home we are buying.
Category
home security systems
DAVID K.
06/07/2013
James J.
06/06/2013
sarah G.
01/03/2013
I got a quote from ADT just before Christmas this year. They sent a man named Titus out to look at our home. He was nice at first, but gave us a ridiculous quote of over $1500. When I asked what we could do to the minimize the system cost he became snarky about us "not caring" about the level of our home security. He was pricing motion detectors and smoke detectors at $189 a piece. He tried to sell us glass break sensors and we already had them in the home. I felt he was really trying to take advantage of us and I would never order service from ADT or the dealer "Security Choice" ever again. I don't trust them. We ended up purchasing another system that gives us more security that what they were offering for $250! This company is trying to rip you off! Don't buy from them!
Description of Work
In home estimate.
Category
home security systems
Margaret K.
12/20/2012
I have been very satisfied. I feel safe. They come to repair things very quickly if I need help in any way. I have to change the battery recently. It didn't work right after I had taken the old battery up so I made sure I got the right one and it still didn't work right so they came out and they fixed it.
Description of Work
ADT provides my home alarm services.
Category
home security systems
William W.
10/10/2012
Roger W.
09/28/2012
One time while I was a way I got a message that the police were at my house checking out the property but they said that it may have been an animal that. I also have a program where if anyone cuts my telephone line the police are called immediately. I called them to get a personal device to wear around my neck and she let me know that I have device it’s the device I used to activate/deactivate the alarm. One time I did set off the alarm myself and they called me immediately to make sure that I was ok. There is also a smoke detector as part of the system and they will send the fire department and police.
Description of Work
There was no contract contrary to what others are saying and everything installed was professional done. I’ve been with them for 3 years.
Category
home security systems
Sandy B.
07/09/2012
tonia B.
07/03/2012
since than the techs have been back and forth to my house at least 6 times to fix this problem and try to figure out why the cell guard keeps sending out what they call "an undetermined signal" which in turn had the police dispatched to my house 3 times at a cost of $30 the first time, $100 the second time and $200 this last time...not mentioned that each time that they dispatched the police they also called and woke my 72 yr old mother at 2:40am. Like an idiot every time they came out i let them talk me into "one more chance" despite the weekend trip i had to cancel and the days off work to let them in. So on July 2, 2012 they came and removed the cell guard and low and behold wouldn't you know it at @ 2:41am this morning the police where dispatched again and my 72yr old was awaken again and guess what I am outta more money. I talk to 3 different people today and all of them basically told me to pay the false alarm fees and they will reimburse me when it has been determined that the false alarms were due to equipment failure. the thing is i don't have it in my budget, i worked long and hard to get my credit in order and if i dont pay these false alarm fees upfront they will go into collections and ruin my credit... I cant believe that a LARGE HOME SECURITY FIRM that i have been loyal to, paid my bill in full and on time every month for over 4yrs tell me in so many words that they could care less, not to mention that after so many calls the police will stop coming out to my home in the event there is an actual emergency...ADT is the worse home security business that Ive ever dealt with and as a consumer it is sad that this practice is not regulated to best fit "us" as it is people like us that keep their boat afloat...oh did i mentioned that before i got the WI-fi installed i called several times to up-grade my call list and every single time they had outdated numbers from 1-2 yrs ago so if there had been actual emergency none of my loved ones would have been contacted...ADT YOU ARE THE WORST and i have every intentions on tweeting this and face-booking it...I cancelled there service today!!!!....I would never recommend them to anybody...there service and customer service on a scale of 1-10 with 10 being great and 1 being the worst is a big fat "ZERO"!!!...sounds like a Kare 11consumer investigative story to me...
Description of Work
I been with adt over 4yrs with a land line system so naturally i was comfy in upgrading to their new wi-fi system...needless to say I had adt install their new wi-fi (cell guard) system ($99) May 15th, 2012.
Category
home security systems
Jayanthi V.
06/19/2012
They explained everything to me and how the system works. I had to leave to get my daughter from school and felt safe leaving them in my home while I was gone. I have had service with them for the past six years.
Description of Work
They installed our security system and monitor it.
Category
home security systems
Steve L.
06/12/2012
Do count on ADT to meet your security needs. When an alarm sounds, they are prompt to make contact Do trust their systems. We have had no issues with equipment since starting with Brinks in the mid 1990's to now Do feel as if you are getting good value, although their pricing for the monitoring of individual sensors does seem a bit high Do ensure you get a name and record details if you have challenges with customer service, as this group appears to be in need of more training to ensure they are offering consistent and complete answers to all of your questions
Description of Work
As a former Brinks customer we had limited concerns about ADT taking over the monitoring of our home security. Until we had our system upgraded to cellular (GSM) communications, any concerns were unfounded. If the system was activated ADT contacted us quickly and efficiently and our customer experienced was unblemished. On 6/1/12 when our system was modified, our challenges began but even these were mostly limited to the fact timing of the system (specific to entry doors) had changed and the new system seemed incapable of receiving the updates ADT attempted to "push" for change to occur. Although I would have liked to have known about these changes in advance, mistakes do happen and even system problems happen. My primary area of concern has been ADT's Call Center staff. In the first 6 days of the upgrade I found myself having to call 5 times, speaking with 5 different representatives including 2 different supervisors. While the varied staff is something I would expect for a large organization, having to speak with different staff was not the heart of the problem. Instead, it was the different answers provided in response to my questions and problems that was so bothersome. Only after the fifth call, when I reached a former Brinks employee and current supervisor, did I realize some success and feel as if our troubles were likely to be taken care of. A service call was scheduled for today. “Steve” visited our home this morning and we are happy. He was prompt, courteous and provided the attention to detail I would expect from everyone at ADT. Steve listened to my feedback, took our needs into account and determined a plan of action. This was implemented and then improved upon after he discovered the GSM unit was only displaying a single bar of signal strength from AT&T, another fragile link in the ADT system. Steve moved the GSM unit closer to an outside wall thereby improving signal strength to the system by one or at times two additional bars of signal strength. At last, success! Although we have yet to conduct our own "full test" of the system, the testing conducted by Steve and myself seems to indicate the system is fully functional and the timing is such that our security, safely and satisfaction is more likely than not assured. Steve was the consummate professional I expect to be doing work in our home. He did his job and did it well. As shared by customer service, the merger between ADT and Brinks is ongoing. Is the transition going well? I have my doubts and can say there ARE issues in the Customer Care / Service Department which need to be addressed sooner rather than later. Representatives need to be prepared to offer the same answer more than once, need to understand system operation and need to remember they are employed but for the grace of happy customers. Until that time there are other companies both national and local who are ready, willing and more than likely able to take ADT's place. Overall, ADT can be trusted to meet your security needs. Customer Service staff may have some work to do in the area of product knowledge and responsiveness but their system(s) work and we've been satisfied from a security standpoint. We are also quite happy with today's service from Steve, who seems to have set things right!
Category
home security systems
Tim B.
03/25/2012
ADT are CROOKS! Just to be clear, I'm rating the salesman Matt Rice and the customer service tech. I spoke to on the phone with regards to Price, Responsiveness, and Professionalism. I'm rating the Installation Technician Mark on Quality, Punctuality. I called ADT to ask about an upgrade to my system and they put me in touch with Matt Rice who is apparently one of their regional sales reps. Watch out for Matt Rice!!!! He came over to give me a quote on an upgrade for my system. He was friendly and courteous and gave me several quotes and the answers I asked for. Over the next 2 days we talked on the phone and he gave me answers to a couple of other questions I had and I chose one of his quotes to get work done. He said that he'd mail out the work request form that day for me to sign. A week later I didn't have anything, so I called him again. He said he didn't know why I didn't get it, but he'd mail it again. I asked him to call me before he mailed it to double-check the mailing address. He never called, I never got anything. I left him a message another week later telling him that I still hadn't gotten anything and I needed him to rectify the situation and I was hoping he hadn't mailed personal information to the wrong address. No response. A many more calls over many more days. No response. To this day, I haven't heard from this guy again. I called ADT directly again and told them of my experience with Matt Rice and I got the "well, sorry, we don't have any records of any of this" treatment as well as "well what was he going to send you?" My response, "how should I know, he's the sales guy, not me!". So they said that he didn't need to send me anything and they would just schedule up a service call. Then they started mentioning some fees that Matt never mentioned. Matt was very clear that the prices he quoted me were "the final price, with no hidden fees. This is what you'll pay!". I told the lady on the phone this and she said that she had no record of it and if I want the work done, I have to pay their price. So with no alternative, I scheduled it up. The service guy arrives on time and was very courteous. I asked him the price and it was $100 more than what Matt quoted. $90 service charge and $10 gas charge!!! For this job, that was a 50% price increase. I didn't take it out on the technician because I knew he had nothing to do with it, but Matt Rice and the phone tech. are both liars. I have no faith in this company. And we're supposed to trust them with our Home Security!? For the record, I am only staying with them until I have the time to investigate alternatives that can use the existing infrastructure of sensors. Then I'm leaving these crooks behind.
Description of Work
home alarm system upgrade
Category
home security systems
Sandra M.
07/27/2011
We had a problem, so they came out and sent another guy. We had one switch on one of the doors that wasn’t working right. Somebody else came out and knew what to do and fixed it. Other than that, we have been very pleased with them. We spend $33 a month. We went through another alarm company to get ADT. At that time, their price was part of the other company’s plans.
Description of Work
We used ADT for alarm systems 3-4 years ago. They sent out another guy when we had a problem with a switch on one door. He fixed it for us.
Category
home security systems
Sandra M.
07/27/2011
We had a problem, so they came out and sent another guy. We had one switch on one of the doors that wasn’t working right. Somebody else came out and knew what to do and fixed it. Other than that, we have been very pleased with them. We spend $33 a month. We went through another alarm company to get ADT. At that time, their price was part of the other company’s plans.
Description of Work
We used ADT for alarm systems 3-4 years ago. They sent out another guy when we had a problem with a switch on one door. He fixed it for us.
Category
home security systems
Sonya L.
07/18/2011
Amy L.
06/08/2011
I called the 1-800 number and they sent somebody. They did not do all the things that I wanted done; they only did glass break on series of windows. The windows that I wanted to add they put glass break on that for the same price that they quoted me to put the security system on windows. That was good but then I had the alarm system on a series of seven windows and they said they would fix them. When they came out they said that they would charge me $155 to fix it. They are just really a scam when they're in your house. They will promise you the world when you're subscription is up and then they come out and say that they can't fix it anymore. They told me that I would have to get gauze in this room and that it’s $155. That’s what I've always experienced with them and it seems like they are always trying to add to the cost. I told him I was not going to do it and he didn't tell me that I have ninety more days to do it without in claiming additional cost and labor. They always kind of leave certain things off and I told him that the disclosure was not upfront otherwise they would have just asked me to sign. I work in a legal area and so I ended up reading the whole disclosure and realizing I had ninety days to add anything without having to pay additional labor cost which he did not tell me. The price is comparable to other companies but the thing with Adt is you don't own it were as other companies you do. I expected them to come out and fix those windows that were part of the system but they ended up not doing it.
Description of Work
ADT came out two weeks ago to negotiate on adding alarms for two windows and there were a series of six windows that the alarm wasn’t working.
Category
home security systems
Ryan M.
05/17/2011
Overall, it went very well. They came out expecting the new system for me. They spent quite a bit of time in going over the details. I was late in the evening and they were here at odd hours, which was very nice. I appreciated that. They worked to get us the best price that they could. I had not shopped around and hence would not know about the pricing as to whether or not it was expensive. I did not have to pay anything for their most recent visit.
Description of Work
I have used the services of ADT Security a month ago. They moved the security system from my old home to my new home.
Category
home security systems
Denise B.
03/23/2011
The person who answered the phone actually hung up on me when I declined to give her my contact number, guaranteeing we will not use their service. We are looking to purchase a system, but want to research without incurring continual sales calls. I called for information, but was denied any access to their products. We were a bird-in-hand. What a mistake!
Description of Work
I called ADT's main number from their website.
Category
home security systems
Girish J.
09/09/2010
The sales woman tried to "hard sell" to sign up on the spot. Her supervisor (a man) even went to the length of indicating that "I am stupid" if I don't accept his offer. I have never felt so insulted by a customer representative. This company (or its branch/franchise) does not deserve any business from any self-respecting member of Twin Cities community.
Description of Work
I called up enquire about the service and its charges/cost.
Category
home security systems
Jonathan W.
09/01/2010
We decided that we needed an alarm system due to a recent break in in our neighborhood. We got bids from 4 companies. ADT was by far the highest pressure and least value. I called them because they offer a deal with my insurance company, USAA that includes a 2 year monitoring agreement (most companies require a 3 year agreement). The salesperson gave me her sales pitch then started giving me the hard sell - trying to get me to sign right away despite the fact that I told her that we were entertaining bids from other companies. She also pulled what appeared to be a bait and switch - showing me the USAA system but then saying they had a great deal "but only until the end of the month" on an "all in one" system that really was inferior in quality and actually came out to be about the same price as the USAA quoted system. After she left she pestered me with numerous phone calls even after I left her a voice mail saying we went with a different company! She even called me at work! I honestly don't know how a company like this can stay in business. Maybe there are people that respond to the "hard sell" but I'm not one of them
Description of Work
I got a quote for an alarm system install
Category
home security systems
Other local Pros in your area
McQuillan Bros Plumbing Heating and AC is a FAMILY OWNED and operated company that has been SERVICING HOMES SINCE 1883. With a 100% craftsmanship guarantee, you can rest assured knowing your plumbing and HVAC issues will be addressed properly and quickly.
Angi Certified
14 Employees. No subs. Cost determined by the job. Travel charge applies. No extra charge for 24-hour emergency service (for existing customers only). Primary service area- Western & Northern suburbs of Minneapolis/St Paul including Hennepin, Anoka & Ramsey counties and parts of Sherburne county. All employees are background checked and drug tested.
Angi Certified
We specialize in electrical services, repairs, installs, lighting, panel upgrades, ceiling fans, and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule today!
Angi Certified
Service Categories
Home Healthcare - Medical Alert Systems
Ambulance Services
Child Care - Other
Child Care - Family/In Provider Home
Child Care - Center
Licensing
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, American Express, Discover, PayPal
Senior Discount
10 -20%
Warranties
No
Services Offered
Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions
Services Not Offered
Ask for details
Frequently Asked Questions & Answers about ADT Security Services, Inc
How is ADT Security Services, Inc overall rated?
ADT Security Services, Inc is currently rated 4.1 overall out of 5.
What days are ADT Security Services, Inc open?
ADT Security Services, Inc is open:
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
What payment options does ADT Security Services, Inc provide
ADT Security Services, Inc accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, PayPal
Does ADT Security Services, Inc offer free estimates?
Yes, ADT Security Services, Inc offers free project estimates.
Does ADT Security Services, Inc offer eco-friendly accreditations?
No, ADT Security Services, Inc does not offer eco-friendly accreditations.
Does ADT Security Services, Inc offer a senior discount?
No, ADT Security Services, Inc does not offer a senior discount.
Are warranties offered by ADT Security Services, Inc?
No, ADT Security Services, Inc does not offer warranties.
What services does ADT Security Services, Inc offer?
ADT Security Services, Inc offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions