ADT Security Services, Inc

Excellent! Bill was out technician and I can't say enough about him. He arrived on time, was super professional and coached us on everything he could about the existing system and how to use it. He installed a Pulse system and fire alarm, and taught is how to manage the system for our lifestyle and needs. No question was unanswered and he has a great way of explaining situations and how the system would work for us. I would recommend Bill to anyone starting up a security system with ADT.

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They were excellent.

The service technician was fantastic. The call center experience was terrible. We will see what happens in the future.

It is a national company and I have a contract with them. Monthly charges are $55. We have used them for a long time and they provide a good service.

They are wonderful.They have the best system, I would recommend them.

Service was good.

The security works fine and they monitor it 24 hours a day and they call you when the alarm goes off.

I got them through my bank. I am getting the stuff installed in my new house. I love their customer service. They have a competitive pricing.

See above...

I have been very satisfied. I feel safe. They come to repair things very quickly if I need help in any way. I have to change the battery recently. It didn't work right after I had taken the old battery up so I made sure I got the right one and it still didn't work right so they came out and they fixed it.

It went really well. They were very good and professional. I had no problems with the service.

One time while I was a way I got a message that the police were at my house checking out the property but they said that it may have been an animal that. I also have a program where if anyone cuts my telephone line the police are called immediately.  I called them to get a personal device to wear around my neck and she let me know that I have device it’s the device I used to activate/deactivate the alarm. One time I did set off the alarm myself and they called me immediately to make sure that I was ok. There is also a smoke detector as part of the system and they will send the fire department and police.

They did a great good but their price is a little bit high.

since than the techs have been back and forth to my house at least 6 times to fix this problem and try to figure out why the cell guard keeps sending out what they call "an undetermined signal" which in turn had the police dispatched to my house 3 times at a cost of $30 the first time, $100 the second time and $200 this last time...not mentioned that each time that they dispatched the police they also called and woke my 72 yr old mother at 2:40am.  Like an idiot every time they came out i let them talk me into "one more chance" despite the weekend trip i had to cancel and the days off work to let them in.  So on July 2, 2012 they came and removed the cell guard and low and behold wouldn't you know it at @ 2:41am this morning the police where dispatched again and my 72yr old was awaken again and guess what I am outta more money.  I talk to 3 different people today and all of them basically told me to pay the false alarm fees and they will reimburse me when it has been determined that the false alarms were due to equipment failure.  the thing is i don't have it in my budget, i worked long and hard to get my credit in order and if i dont pay these false alarm fees upfront they will go into collections and ruin my credit... I cant believe that a LARGE HOME SECURITY FIRM that i have been loyal to, paid my bill in full and on time every month for over 4yrs tell me in so many words that they could care less, not to mention that after so many calls the police will stop coming out to my home in the event there is an actual emergency...ADT is the worse home security business that Ive ever dealt with and as a consumer it is sad that this practice is not regulated to best fit "us" as it is people like us that keep their boat afloat...oh did i mentioned that before i got the WI-fi installed i called several times to up-grade my call list and every single time they had outdated numbers from 1-2 yrs ago so if there had been actual emergency none of my loved ones would have been contacted...ADT YOU ARE THE WORST and i have every intentions on tweeting this and face-booking it...I cancelled there service today!!!!....I would never recommend them to anybody...there service and customer service on a scale of 1-10 with 10 being great and 1 being the worst is a big fat "ZERO"!!!...sounds like a Kare 11consumer investigative story to me...

They explained everything to me and how the system works. I had to leave to get my daughter from school and felt safe leaving them in my home while I was gone. I have had service with them for the past six years.

Do count on ADT to meet your security needs.  When an alarm sounds, they are prompt to make contact
Do trust their systems.  We have had no issues with equipment since starting with Brinks in the mid 1990's to now
Do feel as if you are getting good value, although their pricing for the monitoring of individual sensors does seem a bit high
Do ensure you get a name and record details if you have challenges with customer service, as this group appears to be in need of more training to ensure they are offering consistent and complete answers to all of your questions

ADT are CROOKS!

Just to be clear, I'm rating the salesman Matt Rice and the customer service tech. I spoke to on the phone with regards to Price, Responsiveness, and Professionalism. I'm rating the Installation Technician Mark on Quality, Punctuality.

I called ADT to ask about an upgrade to my system and they put me in touch with Matt Rice who is apparently one of their regional sales reps.

Watch out for Matt Rice!!!! He came over to give me a quote on an upgrade for my system. He was friendly and courteous and gave me several quotes and the answers I asked for. Over the next 2 days we talked on the phone and he gave me answers to a couple of other questions I had and I chose one of his quotes to get work done. He said that he'd mail out the work request form that day for me to sign. A week later I didn't have anything, so I called him again. He said he didn't know why I didn't get it, but he'd mail it again. I asked him to call me before he mailed it to double-check the mailing address. He never called, I never got anything. I left him a message another week later telling him that I still hadn't gotten anything and I needed him to rectify the situation and I was hoping he hadn't mailed personal information to the wrong address. No response. A many more calls over many more days. No response. To this day, I haven't heard from this guy again.

I called ADT directly again and told them of my experience with Matt Rice and I got the "well, sorry, we don't have any records of any of this" treatment as well as "well what was he going to send you?" My response, "how should I know, he's the sales guy, not me!". So they said that he didn't need to send me anything and they would just schedule up a service call. Then they started mentioning some fees that Matt never mentioned. Matt was very clear that the prices he quoted me were "the final price, with no hidden fees. This is what you'll pay!". I told the lady on the phone this and she said that she had no record of it and if I want the work done, I have to pay their price. So with no alternative, I scheduled it up.

The service guy arrives on time and was very courteous. I asked him the price and it was $100 more than what Matt quoted. $90 service charge and $10 gas charge!!! For this job, that was a 50% price increase.

I didn't take it out on the technician because I knew he had nothing to do with it, but Matt Rice and the phone tech. are both liars. I have no faith in this company. And we're supposed to trust them with our Home Security!? For the record, I am only staying with them until I have the time to investigate alternatives that can use the existing infrastructure of sensors. Then I'm leaving these crooks behind.

We had a problem, so they came out and sent another guy.  We had one switch on one of the doors that wasn’t working right.  Somebody else came out and knew what to do and fixed it.  Other than that, we have been very pleased with them.  We spend $33 a month.  We went through another alarm company to get ADT.  At that time, their price was part of the other company’s plans.

We had a problem, so they came out and sent another guy.  We had one switch on one of the doors that wasn’t working right.  Somebody else came out and knew what to do and fixed it.  Other than that, we have been very pleased with them.  We spend $33 a month.  We went through another alarm company to get ADT.  At that time, their price was part of the other company’s plans.

They did a good job.  They were just really helpful in meeting our needs.  I will use this company again in the future.

See above

I called the 1-800 number and they sent somebody.  They did not do all the things that I wanted done; they only did glass break on series of windows.  The windows that I wanted to add they put glass break on that for the same price that they quoted me to put the security system on windows.  That was good but then I had the alarm system on a series of seven windows and they said they would fix them.  When they came out they said that they would charge me $155 to fix it.  They are just really a scam when they're in your house.  They will promise you the world when you're subscription is up and then they come out and say that they can't fix it anymore.  They told me that I would have to get gauze in this room and that it’s $155.  That’s what I've always experienced with them and it seems like they are always trying to add to the cost.  I told him I was not going to do it and he didn't tell me that I have ninety more days to do it without in claiming additional cost and labor.  They always kind of leave certain things off and I told him that the disclosure was not upfront otherwise they would have just asked me to sign.  I work in a legal area and so I ended up reading the whole disclosure and realizing I had ninety days to add anything without having to pay additional labor cost which he did not tell me.  The price is comparable to other companies but the thing with Adt is you don't own it were as other companies you do.  I expected them to come out and fix those windows that were part of the system but they ended up not doing it.