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"It took over a week to receive an estimate after stopping by the store knowing exactly what I wanted. I never did receive one in writing, which I should have insisted upon. The service team was professional and courteous. They had to drill into my door and doorframe as I didn’t have a deadbolt previously. They cleaned everything up and showed me how to use the smart lock. I had to ask for an itemized receipt after paying online via Square. I was shocked when I looked it over. The pricing for the products (one wifi deadbolt and two replacement handle sets) was outrageous, Every item was marked up over 50% more than what I would have paid from Lowes or online. The wifi deadbolt was marked up almost 60% ($175 over Lowes and other retail prices). I went in to the store to talk to the manager about it. He had no sympathy and claimed he needed to mark product up that much in order to pay his staff, and that’s part of what comes in dealing with a small business. It was clear from the moment the conversation began that he was not going to budge on his pricing. He had my money and that was that. Shame on me for not insisting on a written estimate. Shame on him for his ridiculous price gouging and taking advantage of his customers. FYI - Holland Lock charges for a service call and then labor on top of it, so I paid $70 for the service call and then an hour for the deadbolt install and half-hour to swap out the other two knobs. Summary: The on-site service was great, it took multiple follow ups to get a verbal estimate, and their pricing is extremely out of line. I cannot recommend them because of their pricing. I am very supportive of local businesses, but not when they price gouge."