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"The quality was a top notch. They did a great job in a timely manner. I appreciate the service. I had no issue. They were professional. They did the job quickly."

"Boy do they come out of the gate strong, the automatic emails and text BOOM, in your face with all the appearance of a company trying to get your business....then they fall flat on their faces leaving you hanging. No follow up impossible to get a hold of and failed promises. Do not even start to attempt to hire this company, apparently they are so busy they can blow you off without a care."

"The work was really good. He was able to cover the work, cleaned up nicely, did a good job, very efficient, professional, courteous, and polite."

"The company installed a water heater but failed to pull the required permit. The installation is thus illegal and they refuse to get the promised permit after several reminders"

"Very high rates comparatively for mid grade work. Upcharged on parts at an unethical rate. They replaced the faucet in my kitchen with a very generic mid-level unit and charged near $200 for the faucet and another $350 for the 2 hours of time. There are better options around the city and you're encouraged to look them up! If you do use them, get everything in writing BEFORE they do any work."

"Drain was unclogged with a machine and it now runs freely."

"We have several rentals in Vicksburg and live on the west coast. Before a recent visit to Kalamazoo a tenant notified me there was water leaking in the ceiling in the garage. We own a Highly Reputable and Highly Rated plumbing company on Angies List in Portland Oregon, with almost 500 5-star reviews. During our visit to town my husband, who has owned a plumbing company for over 30 years, opened the sheetrock and diagnosed the problem, the cartridge needed to be replaced. Ferguson, the local plumbing supply house is closed on the weekend, so we were unable to replace it ourselves while in town. Upon returning to Portland, I contacted Dan Wood and explained we had a Kohler cartridge that needed to be replaced. I scheduled an appointment with Dan Wood. I was told upfront what the "call out fee" was and what their "diagnosis" fee was. I explained I did not need I diagnose; I am telling you what the diagnosis is. They charged me a diagnosis fee anyway. FYI, I have sent them an invoice from our company to them for our service in diagnosing the issue. The appointment was set for Monday the 26th of April. I was also told by the dispatch I would receive a call, as well as my tenant, when the plumber was on his way. Well, this never happened. My tenant called me around noon my time on Friday the 23rd and said the plumber was there, no-one contacted me. My tenant was notified they wanted to come on Friday instead of Monday, not me. I had given Dan Wood my CC# at time of making the appointment, yet my tenant called me because the plumber was concerned about payment. I was never given a price for the work by Dan Wood nor an invoice, just a charge on my credit card. A Kohler cartridge cost around $65 and takes less than an hour to complete the task. The wages for a union plumber in Portland Oregon are $78 an hour and the average price for a started home is about $500K. We charge $450 to replace a cartridge including the cartridge, our cost of living is double that of Kalamazoo, we were charged $492 total rip off. I cannot believe they have been in business for decades based on their deceptive practices."