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"TLDR: DO NOT HIRE THIS COMPANY! I'm out $12k and have to pay another company to replace the floors Four Seasons destroyed. When I first met with Rob he came to the house I had just purchased and was very confident as he made his way around my house looking at my floors. He explained the type of wood floors the house had and made sure to give me a timeline for how long the job would take. He concretely stated it would take 3 days to complete the work. His confidence gave me confidence that he would do a great job. After receiving the quote for roughly $12,000, we pulled the trigger and hired Four Seasons. We scheduled the work to be done before we moved into the house with the 3-day window Rob stated would take the crew to complete the job. When the crew showed up, they laughed in my face when I told them we were moving in. They said the job would take a week at minimum to complete. I didn't have an option to bump back my move in date as I was moving from across the state and had to move out of our old house. Rob came through and said they will have to do 1 floor first then the other and we'll have to move our furniture around to accommodate. I was annoyed but, it was getting done so, whatever. Once they got our dining room/den sanded down, it was explained to me that the floors were engineered hardwood and they sanded through to the plywood in a few spots. Oops! Rob said "no big deal. We can come back later and replace those few boards." They also never finished reinstalling the shoe molding through roughly 50% of the house. He claimed he would come back "in a couple of weeks to get it finished up." So, I had him come back to replace the boards in the floor and look at the molding in which he said "no, you can't really do that" and said we should just replace the whole floor in that room for "about $4500 to $5000". Understandably, I was p***** but what could I do? Fast forward 6 months and we're in the middle of summer and humidity. With the increase in humidity the parquet floor in the family room buckled in 2 different directions. This floor has been in the house since 1962 and has never buckled. However, when he refinished the floor he said it was "loose and needed tightening." to which he then tightened and glued the ends so it would stay tight. He claimed to have "fixed" the floor. Now it's so tight that it doesn't allow for expansion and contraction. I messaged Rob about this to which he got an attitude and said that it had nothing to do with his work and it was a moisture problem I needed to solve. I let him know this has never happened in the past and he said they I should just contact a different professional. I've had 3 different floor companies all come out and take one look at the floor, shake their head and then apologize for laughing. Every company has let me know how I got screwed in the deal and they the sanding of the engineered wood should never have happened and the "tightening" of the parquet is what ruined the floor. To say that I'm disappointed is the understatement the year. I spent $12k on "refinished" floors that now just have to be completely replaced because Four Seasons came through and essentially destroyed them."

"The Hardwood floors turned out amazing! We were very impressed with how the color and placement turned out."

"The service provider arrived 40 mins late (9:40 am) and began to throw a football in my front lawn with his helper. I had my front door open and neither person came to the door. I had to go outside to greet them so they would know I knew they were at my house. The service provider and helper began removing carpet from my living room/dinning room area. After less than 2 hours at 11:20 am, I felt the temperature in the house change. The service provider and his helper then left unannounced for a break. I noticed my thermostat had be turned down 6 degrees from 74 to 68 without communication or my permission. The two guys returned about 45 minutes later. A third man showed up and began removing carpet from the upstairs hallway area. I noticed they had began laying the new LVP before they left. When they returned, I asked the service provider why there was a gap between the LVP and the wall trim. He said he assumed I was putting quarter round trim to cover the gap. I said this wasn't what we had discussed on the phone when discussing the project. He apologized and offered to find a caulk that would match. I declined. I also asked about the transition pieces for each other areas. The provider told me he would pay for the living room strip closest to my front door. Around 2 hours after they returned the first time the 3 men left again. They were gone for over an hour for what I presume was lunch. Later, I found taco tortillas thrown in my front yard. The LVP floor installation (in living room/dining room) continued while I remained upstairs with my children. At around 5 pm the provider communicated the three of them needed to leave again because he did not have the correct staples for installing the carpet on the stairs or upper hallway. They were gone for over an hour and when they returned the passenger in the front seat was sleeping and the service provider was just sitting his truck. My husband went out to greet them and they quickly came out of the vehicle to talk. The service provider communicated that he went to 3 stores and could not find the correct staples. At that point it was well after 6pm. Since the work could not continue, they service provider had to leave. They were paid $600 out of the 1,000 agreed upon price with the promise of returning on Monday Oct 29. They left dangerous tack strips exposed on every stair tread. My children and I had to carefully go up and down the stairs all weekend with fear of getting stabbed in our feet. The service provider returned Monday morning to finish the carpet installation. He brought a different person with him that I hadn't seen on Saturday to nail in the quarter round in the living/dining room area. I had to personally acquire and purchase the quarter round because the service provider failed to honor our original agreement of removing the base trim. I also kept noticing little things with the carpet that didn't look right. I inquired about why the carpet didn't come as far in my bedroom door as the other 2 bedroom doors. The provider admitted he measured incorrectly and offered to put a rubber transition strip on the door. I didn't like that idea so I said just tuck the carpet under and I guess it'll just be short then. It exposed the wood floor that wasn't stained (that the previous carpet had covered). He then cut the stair carpet incorrectly as well and told me he had to add 1 inch pieces on the side of each stair tread. My instincts kept telling me this wasn't right. I had to go to work so my husband paid the service provider the other $400 that was owed. When I returned home from work that evening my children informed me that the bathroom door upstairs could not close. The service provider needed wood from my garage to put under the carpet by the bathroom door. He brought the carpet nearly into the bathroom. Every closet in my upstairs area had raw edges where the carpet ended. I later realized the service provider never removed any of my baseboard air vents and cut the LVP floor around them. There is also a chip in the corner of one of the LVP boards in the middle of the floor and a different board has a piece sticking up. I am beyond disappointed with this work. I have not contacted the service provider about fixing it because at this point I feel he is not knowledgeable enough. If he was, it would have been done correctly the first time. Does this service provider carry insurance for the work that he is doing in people's homes??? I have called and scheduled 2 separate contractors from other companies to assess the damage and what it will cost for me to remove the carpet and reinstall as well as fix the damaged LVP."

"Signed a contract back on April 2, 2025. They were supposed to be out on Wednesday, May 21. They called me two hours before they were supposed to be here to cancel because of the chance of rain. We had zero rain here from 7:45 AM all the way to 3:30 PM. I wasted a vacation day as well. Contacted my salesman. He tells me he will get back to me. Here we are two days later and still no idea when the appointment is supposed to happen. Communication is poor at best. Amazing that a company that's been in business this long plays games like this."

"Wow, Mike and his staff were wonderful to work with! They totally took our 1970’s kitchen and transformed it to an elegant, stunning and spectacular make over. They were prompt, courteous and always on time. We highly recommend them to anyone who is looking to add any updates to their home. Well done Winthrop Place!"

"Leo and his crew did an Awsome job removing my water damaged sub floor and reinstalling a new sub floor and LVP floor . They were always on time and did a very professional job. I would recommend them to anyone wanting flooring done."

"They do quality work at an affordable price, highly recommend. I will definitely use them on future projects."

"Matrix was very efficient and kept me informed every step of the way. The project manager John was very good at letting me know if things had to be moved to a different day. The workmen doing the individual parts of the job were also very helpful, offering advice when asked. They also kept the working areas very clean - no dreadful mess to clean up!"