David R Webb Builder, Inc.

"Thank you so much for your review! If there is anything I can do to help you in the future, please do not hesitate to let me know!"

"Thank you so much for your review. It was a pleasure working with you. If you need anything, please call!"

"I brought your concern up to our office staff (the owners of the company). We have never received a phone message from you. In regards to emails, to email us, you have to have contact with an estimator to receive an email address. I'm curious to learn who you emailed and how you got the email address without having contact with an estimator. It is my impression that you are providing a review for the wrong company."

"Thank you for your review! Your bathroom turned out beautifully!"

"I am in receipt of your feedback from an appointment we had over a year ago and I spoke with the estimator that was at your home. He did advise that we handle a lot of insurance work when your conversation went that direction about our company diversification. He also advised that he provided you a ballpark estimate on site which exceeded your budget by a significant amount. While we appreciate you having called us to your home to provide an estimate, we do not make it a habit to spend a few hours in the office typing up estimates for families that have already advised we are significantly over budget. I apologize that you are upset by that, but we do not charge for our estimates or the time we spent at your home to determine you were not in a financial position to hire us. Thank you."

"Thank you for your review! I appreciated the opportunity to work for you again. The biggest compliment you can give us is repeat work and referrals and you've given both! Thank you again! Kevin 419-654-1555"

"Thank you for your review! This turned out beautifully! If there is anything else we can do for you, please let us know."

"Thank you! It turned out beautifully! If you need anything in the future, please let us know!"

"Good afternoon. I am in receipt of your complaint. The member that was working on your file was hospitalized for several days due to a heart attack. We left you a voicemail about the delay of the estimate. Another estimator was not assigned to your file due to the significant amount of emergencies coming in from Monroe County from wind and hail damage wherein emergency services were to be provided during all hours of the day and night. Your situation was for an estimate for work we "might" be hired for and we had dozens of calls flooding the office for immediate jobs to pull trees from roofs and get tarps done, etc. Because we specialize in insurance restoration, we are a "911" service and must stop all non-emergency work to handle bonafide emergencies. I apologize for any inconvenience this may have caused you, but we can control neither medical emergencies nor Acts of God that create structural emergencies. If you would like to discuss further, please contact me on my cell. Kevin D. Webb Insurance Restoration Manager 419-654-1555"

"Good morning. I am in receipt of your review. I wish you would have provided more information to allow me to respond more easily. I called each of the estimators in the office and learned you met with Dave Webb, our founder and president. Dave told me that you asked him to provide quotes for your tool and die shop as a subcontractor. He advised you were acting as the general contractor. We are not a sub, do not work at sub rates, and have been advertising as a general contractor since we opened our doors in 1975. Dave provided you a list of the subs we use to assist you in your goal of becoming your own general contractor. Please understand, there is big difference between a general contracting company and a subcontractor. Kevin Webb"

"Thank you for your review! Your top floor turned out beautifully! If you need anything else, please give me a call! Thanks a bunch! Kevin"

"Thank you for the review! Rob has been on our team for several years and is a great asset to our company. I surely appreciate the feedback! Thank you again, Kevin Webb/419-654-1555/[email protected]"

"Thank you for your review! Your home turned out beautifully! If there is anything you need, please feel free to give us a call. Thank you!"

"Thank you for your review and your continued business! I see you rated the quality a B. If there is something we missed, please let us know. We don't accept B-grade work in our home and we wouldn't expect you to accept it in yours. Thank you again! I was a pleasure working for you again."

"Thank you for your review! Any time a property owner experiences an insurance loss, it is a sensitive and stressful time. In your case, adding to that was the medical emergency. We have never been in this situation in the past so I am happy you found that we responded appropriately to the situation. I was in Washington State visiting my in-laws when the painting forman called me and advised of the situation. I asked him to do whatever he must do to assist you in your situation. He called me later on to back-brief me and advised he offered to become an instant babysitter. I was very pleased by his decision with how he went above and beyond the call of duty to assist you. I like to think that each of my employees and subcontractors would respond in a similar fashion. It was a pleasure working for you on this second claim. Again, your finished basement turned out beautifully. As a reminder, to eliminate the need of using us again this winter, please remember to disconnect your garden hoses from the supply and shut off the water from the inside. As you know, if there is anything you need, please do not hesitate to contact me on my cell phone. Kevin Webb, 419-654-1555"

"Thank you for your review. It was our pleasure to provide this complimentary service to you."

"Thank you for your review! I just want to take the moment to address a couple of your concerns, however: Cabinets: I ordered the cabinets the correct size, but they came in the wrong size. When this was realized, I told the carpenter to bring them to the shop as I was going to order them again. You had asked about how long the order would be and I advised 4-6 weeks. Clearly, I understood your discontent with waiting the additional time. You advised you would be building a shelf to the left of them that would fit in real nice. It was a non-issue. Price: As you may recall, I explained that on insurance restoration, we do not have the authority to set the price. Per industry standard, we use a program called Xactimate. Xactware is the company responsible for this program. Xactware, located in Orem, utah sets the prices on a zip code by zip code basis and revised the price lists monthly. Regardless of how we feel about it, we are required to use the program. In fact, your insurance provider uses the same program and the adjusters must follow it. If you look at line by line pricing, it can be discouraging. You might see we are paid $15 to supply and install a single door stop and think that is outrageous. The next line down, you might see the drywall is $45 for a single drywall patch. What you may not realize is that we must install the drywall and stop so the building inspector can approve our nail pattern. Then, we return to put a coat of mud and tape on it. We return the following day to do a second coat of mud. Then, on the third day, we can texture it. Surely, we make a lot of money on the door stop, but we spend about $300 doing a drywall patch that pays $45. Many insurance providers do not apply the law of common sense when disapproving our request for minimum trip charges. Your project was obviously much different than a single drywall patch, but please remember we are required to use pricing that non-trades persons deem appropriate. Again, I appreciate your review and it was a real pleasure working for you, a fellow Ham Radio Operator. I thank you for your past referrals. 73's! Kevin KB8SHL"

"Thank you for your review! It was a pleasure working on your project. If you have any concerns, please give us a call! Thank you again!"

"[removed member name], thank you for your review but I think you left feedback for the wrong contractor. I initially visited in November to review your project. I met with you and your wife. I was ten minutes early for that appointment. We set an appointment to meet two weeks later to provide you an estimate. When you and I met the second time, your wife was in Indianapolis with a passing parent. I was three minutes early for that appointment. You and I had a 48 minute visit to go over the entire project as I estimated in complete detail to be $43,000. I explained in order for me to produce a number that is more exact I would have to involve the architect or designer to draw out the project which may incorporate items for which I may not have accounted. My bid even had a $400 allowance for a designer. You asked how far off my price a new bid would be after receiving the drawings. I advised I have never been more than 4% off. You were impressed and did not express any discontent with my bid which included exact specifications of the project, down to the specified lumber requirement. I left you with two copies of this bid in the blue folder which you added to your pile in the middle of the dining room table. You did this as we were listening to a local fire call on your scanner. Again, I believe you left this poor review for the wrong contractor. I respectfully request you contact Angie's List to right the unintentional error. Please feel free to contact me with any questions or concerns. As a reminder, you indicated you would call me after the holidays to discuss the project in more depth. Thank you, Kevin Webb"

"Thank you so much for the great feedback! Of course, no one expected we would be tearing your home apart at 2am but, the end result turned out beautifully! Thank you for your feedback, your referrals, and your business!"

"Thank you so much for your review! It is always a pleasure working with you and with our mutual clients. Thank you again!"

"Thank you for your feedback. Though you were unable to hire us at the time, we appreciate the opportunity you provided us to bid on your project. If we can be if any assistance in the future, please do not hesitate to call. Thank you again!"

"Thank you for your review. The reviews are able to assist us in providing better service for future clients. Your situation is extremely unfortunate. I am hopeful that your insurance provider is able to assist you with hiring an engineer to address the concerns that we have been expressing since the day of the tornado. If they are able to get someone in there to help rectify our constant stream of concerns, please let us know. Your estimator discussed your situation in a management meeting last week. We are hopeful that we can help you to rectify any and all concerns once the appropriately rated personnel step in to prescribe the measures to be taken. As you know, you can contact your estimator or you may contact me directly, as you have in the past. Our goal is to earn your trust for future opportunities. ~ Kevin Webb/Cell: 419-654-1555"