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Natural Way Lawn & Tree Service
Designer - Landscape, Lawn Care - Maintain and Mow a Lawn, Sod Installation,
About us
Get your free lawn, tree or pest control estimate from the top rated local provider today! Natural Way started in 1990 to offer a greener, better alternative to traditional lawn care and pest control. Our continued success is due to our strong commitment to provide our customers with the highest quality products and the best service in the business.
Business highlights
35 years of experience
Services we offer
Lawn & yard work, fertilization, pest control & exterminating., treatment, tree care
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.61,016 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 18% | ||
| 6% | ||
| 2% | ||
| 2% |
Showing 1-25 of 1016 reviews
Cornelia M.
Aug 2024
No. I am in Fenton so I am told they have a logistics problem. A new guy started last year. He was poor from the start. He was learning . I asked some questions that he did not know the answer which is ok if your learning so he said he would ask at office and have someone contact me . 3-4 weeks later I still was not contacted because he forgot and he never folliowed up. He covers Fenton. This year he damaged my klawn by not picking upo on insec ts and the so called treatments for crab grass and others never worked in the front lawn so it is rampant. They sent out a manager to a**** and treat but he is not my manager. I told him I did not want Andrew back. His manager--Eric says he would be back. I am cancelling services after Mark fixes the damage Andrew has done. would not trecommend them. Had no trouble with technicians first 2 years. This guy is incompetentn and any company who is forcing someone you don't want and is incompetent and causes damage is a very poor company . A thought if a doctor messed up bad on surgery for you and you wanted a different doctor and they dsaid : no: how would anyone put up with it. I know it is because3 I am a female. They would be kissing my feet if I was a male. If they have a logistics problem that is their problem I am not going to accept inadequate service when I pay like everyone else. So I'll do it this way
Ken E.
Feb 2024
In the fall of 2023, Natural Way Lawn performed aeration services on my property and, unfortunately, caused damage with their machinery. I promptly contacted the company, and they sent someone to assess the situation while I was not at home. The area manager left a note at my door, stating he observed no damage. When they reached out for payment, I insisted that I would not settle the bill until the damages were adequately addressed. They agreed to have the area manager follow up, but he failed to resolve the issue. I have photographic and video evidence of the damage, including footage of an employee colliding with my fence. Despite this, my attempts to address the situation were met with multiple calls from the company, not to rectify the damage but to demand payment for the service. They even left several threatening voicemails, stating they would send my account to collections, contradicting their agreement to withhold payment until the matter was resolved. Eventually, I paid the invoice to cease the collection calls, but this marks the second instance of property damage by their team in two years. I am now taking steps through various channels to highlight this neglect and seek a resolution. I insist on having my property restored to its original condition, prior to any damage caused by their services.
CJ R.
Nov 2023
Actually used this service for a few years but when I got last year’s estimate (2023) I was shocked! Way too much money. I called and immediately cancelled it. Then, I got a bill for an application which I never requested nor approved. They took the liberty of applying a chemical and then billed me for it and when I didn’t pay it they sent me to collection. Well guess what? I’m still not paying for a service that I never requested or approved. Making an assumption is on you and also a clever way to maybe collect a little extra cash. Go pound sand.
Lori D.
Nov 2021
The process went very well. They are precise and helpful. They let you know the amount up front and they work professionally and resolve any issues your grass, trees etc. are having. Will keep using this company!
Peter L.
Aug 2021
I cancel them and there's a miscommunication.
Response from Natural Way Lawn & Tree Service
"Hello, and thank you for the feedback. We do show your services were cancelled back in April. If we ever get the opportunity to provide service for you in the future, we will work hard to earn back your trust."
Michelle B.
Aug 2021
We have used Natural Way for several years. We have been overall disappointed, especially the last two years. Our lawn continues to grow more weeds as well as the different, harmful grass varieties have taken root in our lawn and are spreading. They seem to push more and more services, rather than advise exactly what we can do to improve the lawn and landscaping. They used to have a certified arborist on staff, but I'm not sure that is the case any longer. To be fair, I have not expressed my disappointment lately, but when I do, I will update my review.
Response from Natural Way Lawn & Tree Service
"We received notification of this review today. I am going to make sure someone reaches out to you immediately to address your concerns. We do still maintain a certified arborist on staff."
Thomas P.
Mar 2020
Seem very professional, paid for complete spring, summer and fall services. We shall see.
Allison B.
Jan 2020
Work just as described.
Cindy V.
Nov 2019
After last application I had several stripes of burnt out lawn in the pattern of most likely what the technician would travel. When I called for a consult the mgr came out and we were told it was from our mowing and/or walking on the lawn. The pattern of burn out was not where we walk nor how we mow the lawn. Then he said it was from heat stress due to the wheels of the spreader when the technician applied. I was told I needed another treatment caused by the burn out....and now I have a stripped yard. And asked to pay more $. I've asked for a refund from my prepd acct, minus a $ 35 fee, so I'm being penalized for the technician's error. Cancelled acct. A professional company would admit they made a mistake, try to remedy as best they could and not want to charge me more for their error. But according to the mgr we caused the issue. I've written good reviews on this company in the past, but the lack of customer service and honestly leads me to believe they have changed their mgmt and how they work......let's do things as cheap as possible with no customer service. I also used them for insect control and they did a good job.
Valeria M.
Mar 2019
The 1st year was fine. 7 or 8 treatments for the price. The 2nd year. Forget it. All of a sudden. I had large patches of brown grass all over my front yard. They came out and told me I had grubs. They never mentioned anything about it until it was too late. Nothing. The visit before the sheet they left suggested I seed these areas. This tells me the guy coming out knows nothing about lawn care. No call. It was like throwing money away.
Response from Natural Way Lawn & Tree Service
"We are sorry to hear that you had issues with your lawn. Grub damage routinely shows up in fall. We offer grub preventative treatments that, applied once annually, will protect your lawn from this issue."
Lesley B.
Dec 2018
Fair. Not the results we were hoping for but they were responsive to our concerns.
John W.
Dec 2018
Went great, they would always call or email before they came and leave a report attached to the front door afterwards.
Sandie W.
Aug 2018
They are amazing. My neighbors say I have BASEBALL GRASS, best out of us neighbors! I love it because I’m pretty competitive about that!
Response from Natural Way Lawn & Tree Service
"Glad to hear we hit a home run! Thank you for the feedback."
Jud A.
Aug 2018
Very Good - They took (basically) weeds and some grass (with tons of insects) and made it a beautiful lawn. It took a year, but it was worth it. I have a very large lawn, so it does cost $130 an application. However, I know they are very affordable for smaller lawns.
Kristina E.
Jul 2018
I called/hired Natural Way to help me rid.my lawn of dandelions. I was told it might take a treatment or two before I wouldn't see them growing anymore. I was pleasantly surprised to see the little, yellow lawn pests wilting within a week of the first treatment and only a few more popped up afterward. Our lawn looks so much more healthy after only 2 months! I also like the care suggestions left by the technicians each time they apply treatment. Sure helps!
Nancy G.
Jul 2018
I thought they were very good but I thought they were very expensive.
Carolyn C.
Jun 2018
They explained all very clearly and were open to me setting up my extermination appointment later in the season when my ants usually show up. ($225) For the first time in several years, I wasn't fighting getting rid of ants myself. The lawn service (~$60-70/application)took a lot of time in explaining or noting in writing what types of weeds or lawn issues I had and it's definitely cut down on the number I have. I can clearly see that I have way fewer than my neighbors. They will even give you a reminder call for when they're coming.
Response from Natural Way Lawn & Tree Service
"We appreciate the feedback, and are happy to hear that our services are working for you. Please let us know if you ever have any questions or concerns about a treatment or its effectiveness. Thanks again!"
Gary B.
Jun 2018
Someone came out and looked at the tree and said we couldn't save it do to pine wilt. weeds were popping up called and they came right out and reapplied some weed killer and the yard looks good.
Jason S.
May 2018
Great service! Detailed breakdown on bill of services performed, would recommend!
Ed S.
Apr 2018
good so far50
Stephanie A.
Apr 2018
Our experience with Natural Way has been very good. We started a few years back having them treat just our front yard for a growing weed problem. We noticed a definite difference by the end of the season so we added the back yard for our 2nd season. Into the fall we had our 7 blue spruce a couple of other conifers given root treatments and a winter protectant after a brutal winter the previous year. The blue spruce got a little better but ultimately could not get past a fungus that has attacked all of them in this area of the country. We stopped treating all but one of the blue spruce (a much younger one not yet sick). The remainder of our trees are looking very healthy. The company is very responsive to inquiries and has a wonderful automated system that emails me when our treatment is a day or two out, signs are left in the yard and they reuse them when I leave them on our porch ahead of time.
Stephen P.
Apr 2018
Pretty well. The one time I had dandelions reappear, I called them and they reapplied 2 days later.
Response from Natural Way Lawn & Tree Service
"Thank you for your feedback! We provide free service calls between consecutive applications for this very reason! Unfortunately there isn't a lot we can do to stop them reappearing, so please just call us if you see them again."
Debra C.
Mar 2018
Be careful!!! They do the work but are always trying to sell you something on a recorded line. If you read their fine print previous services automatically renew every year so they perform services that you don’t need or want.
Response from Natural Way Lawn & Tree Service
"Hello, and thank you for your feedback. We do renew services season to season, and have for the decade you have been a Natural Way customer. We certainly do not try to hide that - we have no interest in performing services for people that do not want them as that tends to lead to reviews like this. Best of luck with your move, and please give us a call if there is something we can do to remedy your dissatisfaction here."
Gary B.
Mar 2018
everything they did went great. We left them for 1 year and now we are back.
Response from Natural Way Lawn & Tree Service
"Hello, and thank you for the review. While we are thrilled to have you back, we want to make sure we can keep you satisfied for good this time! Please let us know if there is something we can do to improve our service and your experience."
Theresa S.
Mar 2018
They are the best! Very professional. Quality products produce luxurious grass. Many surrounding neighbors have started their service after seeing the results of our lawn. Highly recommended.
Response from Natural Way Lawn & Tree Service
"Thank you for the kind review, and please let your neighbors know to mention your name when they call in for service so that we can correctly compensate you for your referral. Have a wonderful day!"
Licensing
State Contractor License Requirements
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FAQ
Natural Way Lawn & Tree Service is currently rated 4.6 overall out of 5.
Natural Way Lawn & Tree Service accepts the following forms of payment: CreditCard
Yes, Natural Way Lawn & Tree Service offers free project estimates.
No, Natural Way Lawn & Tree Service does not offer eco-friendly accreditations.
No, Natural Way Lawn & Tree Service does not offer a senior discount.
No, Natural Way Lawn & Tree Service does not offer emergency services.
No, Natural Way Lawn & Tree Service does not offer warranties.