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"October 8, 2019 We started with Great Lakes Landcare in 2018. After prepaying for 7 lawn treatments and 1 mosquito control for the season, we were supposed to receive a free aeration according to GLL's verbal and printed out statement. We only received 5 treatments plus the mosquito control. I cancelled the service only to be talked into keeping it for 4 tree treatments, 1 grub control, 2 crab & weed for grass (1 being free from previous year) and 2 weed & feed for grass, plus we were supposed to get the free aeration from the previous year to be done in September. Just spoke with GLL only to be hung up on by Doug after asking about the free aeration from previous year and saying I wanted to cancel their service for next year. Called back and was told by James that he never said we would get the free aeration this year and it should never have been promised to us for free the previous year (which I have in writing on THEIR contract), and that it's not his (James') problem! "They bent over backwards for us! Go take your business elsewhere!" First of all, GLL did not bend over backwards for us! They only came out for the exact amount of times we paid for; we never asked for anything extra, although I did tell Tim when he applied our last treatment how bad the lawn looked, and our lawn looks horrible! We have more crabgrass than ever and tons of weeds! Not to mention, STILL NOT getting the free aeration we were supposed to receive from the 2018 season! I would have never used their services again if I weren't assured that we would still receive the free aeration from the 2018 season! Waiting for Anthony the owner to call me, but not holding on to much hope that he will! I do NOT recommend using this company. They lie to get your business, lie to try and keep your business, and don't care if you are satisfied with their services! I gave them a second chance, but will NEVER give them another. They definitely don't deserve YOUR business UPATED 10/9/2019 of Work: UPDATE from 10/7/19 Review Text: UPDATE: Anthony (owner) called me yesterday and said we would receive our free aeration tomorrow (today). I was skeptical, but Mark is here doing it now. Showed Mark all paperwork so he could see that we were not fabricating anything; he offered the information that the free aeration was a promotion to match other lawn companies. James LIED saying "that it never should have been promised to us, too bad, not his problem and take your business elsewhere!" Thank you Anthony for calling me back and fulfilling the contract, but if you continue employing people like James and Doug, your company will continue losing customers. I still recommend NOT using this company for your lawn care needs!"