Get matched with top hardwood flooring pros in Independence, MI

"Couldn’t have gone better! I am so thankful for the guys showing up on time and getting the job done in a friendly and timely manner! Thank you"

"TLDR: DO NOT HIRE THIS COMPANY! I'm out $12k and have to pay another company to replace the floors Four Seasons destroyed. When I first met with Rob he came to the house I had just purchased and was very confident as he made his way around my house looking at my floors. He explained the type of wood floors the house had and made sure to give me a timeline for how long the job would take. He concretely stated it would take 3 days to complete the work. His confidence gave me confidence that he would do a great job. After receiving the quote for roughly $12,000, we pulled the trigger and hired Four Seasons. We scheduled the work to be done before we moved into the house with the 3-day window Rob stated would take the crew to complete the job. When the crew showed up, they laughed in my face when I told them we were moving in. They said the job would take a week at minimum to complete. I didn't have an option to bump back my move in date as I was moving from across the state and had to move out of our old house. Rob came through and said they will have to do 1 floor first then the other and we'll have to move our furniture around to accommodate. I was annoyed but, it was getting done so, whatever. Once they got our dining room/den sanded down, it was explained to me that the floors were engineered hardwood and they sanded through to the plywood in a few spots. Oops! Rob said "no big deal. We can come back later and replace those few boards." They also never finished reinstalling the shoe molding through roughly 50% of the house. He claimed he would come back "in a couple of weeks to get it finished up." So, I had him come back to replace the boards in the floor and look at the molding in which he said "no, you can't really do that" and said we should just replace the whole floor in that room for "about $4500 to $5000". Understandably, I was p***** but what could I do? Fast forward 6 months and we're in the middle of summer and humidity. With the increase in humidity the parquet floor in the family room buckled in 2 different directions. This floor has been in the house since 1962 and has never buckled. However, when he refinished the floor he said it was "loose and needed tightening." to which he then tightened and glued the ends so it would stay tight. He claimed to have "fixed" the floor. Now it's so tight that it doesn't allow for expansion and contraction. I messaged Rob about this to which he got an attitude and said that it had nothing to do with his work and it was a moisture problem I needed to solve. I let him know this has never happened in the past and he said they I should just contact a different professional. I've had 3 different floor companies all come out and take one look at the floor, shake their head and then apologize for laughing. Every company has let me know how I got screwed in the deal and they the sanding of the engineered wood should never have happened and the "tightening" of the parquet is what ruined the floor. To say that I'm disappointed is the understatement the year. I spent $12k on "refinished" floors that now just have to be completely replaced because Four Seasons came through and essentially destroyed them."

"Tom and his crew (Melissa and Tom Jr) did an outstanding job installing our wood floors. They arrived each day at 8:00 AM and we’re done for the day at 4:30 PM after thoroughly cleaning up the house from their work. Two areas of the house presented extremely challenging skill level requirements and they accomplished the installation with no problems. This project had multiple walls at angles other than 90 degrees and their cuts were perfectly matched with no gaps such as at the fireplace hearth. Our house prior to the wood floor installation had numerous squeaks throughout it. It has now been over 6 weeks and not one has recurred. Both my wife and I are very critical customers of any purchase and neither of us have had a single complaint. We could not be happier that we selected Property Care."

"I'm highly disappointed with world of floors. They sell you on quality and workmanship warranty. Sales man told us we get a 20 year workmanship warranty. That there installers do great work and would take care of any sub floor out of level over 1/8 of an inch. They did not which caused some of the flooring to come apart. Also we paid extra to get the best floor they sell and also best trim boards they have. Over 10,000.00$ . The trim boards are not even because the never attempted to level floor or even use the proper transitions. We couldn't get them to fix any of our concerns before finish. We had to complain immensely and take it the top. They have been to my house 7 times. We are still not satisfied we couldn't get 20 minutes of workmanship warranty. We have spoke with owner operator Emil. He came out 2x rude inconsiderate. Trying to tell us or you if your dumb enough to use these people. What good workmanship is. I thought the customer should be satisfied. During these 5 extra visits back to fix what there employees messed up. Guy by the name Ross. Bully's customers including woman. Again telling us they are not going to remove any more flooring. Before you can get a word out. Why send the same crew back to my house 7 times. When you can't get it right after 4 you think you would try someone else. We have video of how they dress when boss not around. Coming in with a wife beater and a bad attitude on your 6th visit then telling the customer we are not doing anything to make you happy. Just a total inconvenience of my time. Between my partner and I. We missed 6 days of work. They act like we are inconveniencing them. My last complaint was that corners were so bent and sharp they would cut your feet. From bully Ross pounding the crap out of it. He also spilled his sticky pop all over are floor. We had to clean it. You know the extra pieces they leave for future repairs. They used it all up on there 7 visits. Trying to it get right. Our base boards look like crap in many areas. They took a chunk out of corner and stuck it back on with cualk. I showed them on there 6 th visit Ross says I can put more cualk in it. Are you kidding me that's not a fix or solution. so at this point I asked ross to leave my house. I'll talk to Emil. Well before the dust could settle after I left a message because they never answer the phone when you need quick answer. I specifically asked Emil not to have Ross come back ever again. He will try to intimidate you to get out of work. Then to top off Emil got loud and said he will do the talking. Rude! What about my money ten thousand dollars. And the guy is rolling on my floor with a credit card. Saying it's no higher then other areas. Last area of concern was our hall way. So far from kitchen. Emil says you have all this traffic. Trying to get out of it and just wear you down to you give up. We're not. we turned into the BBB. I'm a aerospace tool inspector. Credit card on the floor from the smooth side. You kidding me and that's your upper management representative? Seriously the last 4 visits were insulting and a big waste if our time. We are so disappointed in the workmanship And final results. But seriously the way we have been treated. With no resolve. Out 10,000$. I would give serious consideration before using this company. Buyers beware! We are taking it to the next level. Stay tuned. Some videos and pics. And so much more I wouldn't recommend world of floors to my worst enemy!"

"This is the third time we have used Kapalua floors and they have always done an amazing job. This time it was our entire first floor and we love the finished product! Top notch service and quality. Highly recommend."

"We were very happy with the installation of our deck. Carl did a fantastic job and we were especially pleased with the quality of workmanship. It was apparent that Carl had a lot of experience installing decks as he gave helpful suggestions to our design."

"Fantastic. Staff was polite, professional, and competent. Work speaks for itself. Would definitely recommend."

"Scott was a referral from my sister-in-law Laura Y. It seems like in the 10 years since she reviewed him his work has gone down. I hired him to repair and restore a custom deck that my late husband had built. We walked around the deck and showed the things that needed to be done. He gave me a quote with specifics on it and I approved the job. He did what was on the invoice and basically NOTHING MORE. He knew this was a restoration job and it would have scope creep. There were areas that obviously needed to be repaired. I noticed a couple post with ant damage and requested he replace them and he did for a cost. But anything I didn’t call him out on he didn’t address. Scott just smashed putty into the bad spots. There were areas where he over tighten a screw and worsened a crack. He shoved blocks under sections of the rails rather than fixing them properly. Of course I was invoiced for those additional repairs when he left. I was out inspecting the decks and there’s multiple areas that were repaired with putty and the putty has since already come out. His work ethic to make sure the job is done and done right is AWFUL. I am very disappointed in his work and would never hire him again or recommend him. Additionally, the whole time he was working at the house he had such a poor attitude and moody beyond belief, as if it was my fault that he lives an hour away and that it was raining for a week. He should have recommended the areas where replacement boards were needed and suggested a repair. Please look at the photos to see what he considers a finished restoration job. The icing on the cake was when he threatened to take me to small claims court because I complained and wanted him to finish the job. What a piece of work he is!!!"