You've Got It Maid

"We understand this Clients frustration. I myself, was on this job. Her expectations of what we could complete within 1 hour was extremely unrealistic & unreasonable for the condition of her home.We even stayed for additional time that she was not even charged for. We had to pick up 4 trash bags worth of trash in her living room before we were even able to "Clean". As far as the Cleaning, it wasn't just a light dust, everything in her living room was caked with a "greasy" dust, therefor, It did take longer to wash knick-knacks oppose to "dusting" them. The vacuum had to be emptied 15+ plus times which again took additional time due to the debris on the carpet. Not to mention the amount of animal fecies everywhere that had to be picked up prior to us vacuuming. We did our best for her as she was having guests coming in to town, but the amount of work, she wanted us to complete within 1 hour was just unrealistic & I tried telling her that in a very professional manner. She didn't want to pay for additional time, yet she wanted us to stay to complete the job for free."

"I have been cleaning for this client for several years. I had to drop services with this client due to her constant rudeness towards myself and my staff. I have had staff quit over the years from having to clean for her. Over the years, a couple items have broke, and she was compensated for those items. Not one employee feels comfortable going into her home anymore which is why I had to make the choice to terminate her services. I did however give her a referral of someone I thought that might be a better fit for her. Also, in response to her vacuum being clogged, we bring and use our own vaccum. Her vacuum being clogged was not our fault. We decided it was best to terminate our services with her due to how she mistreated staff frequently. I did send her a very professional text letting her know we would not be returning anymore. She did text me for several days asking when I would return, if she felt this negative about us, I would have not received so many texts asking when we would return. I as well as the staff just didn't feel comfortable going there anymore so I had to make a decision that was best for the staff in this case."

"I'm not sure why this customer would be so dishonest. We were very professional. We did not just charge him $400 out of nowhere. We stayed in full communication with him. It was $199 for the first 6 labor hours. He chose for us to keep cleaning because our work was good. He could have stopped us cleaning at anytime but he said he loved our work and asked for us to finish the cleaning. Never were we rude to him or unprofessional in any way. His home needed alot of attention, it wasnt an easy cleaning at all and took us half a day to do with 3 people. Hopefully he found a service he likes. Not sure why 4-5 months later he decided to post an untrue review about us. As far as quality goes, he could have chose at anytime to stop us at the 6 labor hours if we were doing a poor job. He chose for us to continue and finish the cleaning because he liked our work. He actually intended on going on a regular basis and even asked me about going biweekly, which I gave him pricing on, but he was confused by the process with scheduling. When leaving I told him he was all set and scheduled for biweekly cleaning when I left. Two weeks later I called back the day before to remind him of his scheduled cleaning, and he was confused as to who I was, or even about scheduling the cleaning in the first place. He said I didnt communicate with him (but we scheduled right before I left). This client seemed unpleasant and unpleasable at that point, so I just left it alone and wished him the very best in his search for a service suitable for him."