Get matched with top heating and air conditioning pros in Bedford, MI

"Our sales person Spencer was Amazing, he went out of his way to explain everything, The person who called to set up installation was rude and lied to us we were getting a 12 foot slider installed and we asked if we could have Champion installers install it he said they do not have their own installers they only have sub contractors so when I said I know who not to buy my windows through he said that's up to you so I called Spencer and he said that is not true they do have in house installers and he would get back to me..so Gabe and Tyler show up to install our door and I have to tell you those two boys did a Amazing job, The door was too small but they found a way and made sure we were happy with everything they did and when we get windows we will request them to install them and I suggest anyone reading this to also request Gabe and Tyler they are great at what they do."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Installation went fine. Started having banging issues so called Adams. Workman came out and said we needed a new part outside the heater. 350 dollars. When I balked at that, he said , you can try draining the water I. The house, and then restarting. It worked. He was there less than 15 minutes, didn’t do anything, and charged us 110 dollars. He could have started with the latter. Will not use them again. I understand there might be a minimum fee, but 110 was stupid. Very unhappy."

"This is one of the most unprofessional companies I have dealt with. In June of 2021 GLP&H installed a faucet for me. That $200 faucet worked for 5 months before it broke. When I called to have it fixed in January of 2022, our plumber (Eldon) came out and explained they installed an old faucet in error. The old faucet was placed in a new faucet box which is usually sent out, however in my situation it was unintentionally installed. When Eldon took the faucet apart you could see it was an old faucet and he apologized and installed new one. Fast forward 8 months to August 2022. The new faucet has snapped. The company gives you a year warranty on the products they install. I called asking for a replacement since it's only been 8 months. I was advised the warranty had expired. How is that possible I just had it installed. Well ma'am when we installed the old one, your warranty started then so the new one we installed only had a 6 month warranty. I am sorry that is not how warranties work. I have been more then patient, especially after your people ADMITTED to installing the incorrect faucet, and now you are telling me you won't fix it because the warranty is expired. Absolutely not. When I called to talk to the manager, he was less then friendly and unwilling to make it right. I advised you I would purchase my own faucet and have your company install it you stated that wouldn't work for you. For a business that prides itself in being a family company you sure don't help your customers. I will await a response and a date when you can come install my new faucet."

"Excellent.. Kevin was prompt and got to work right away and made sure I was aware of what needed to be done plus a recommendation"

"Overall the work went very well with good communication and clear expectations from the quoting process to the installation. Everyone was professional and it was clear they cared about their job. The electrical work done was very good and even the building inspector commented on how well it was done. (Note: The inspector took particular notice because this was the first time Service Professor had done work in our area.) The only complaint I have is that one of my floor joists had to be cut to add conduit to the outside which I did not notice this until later. Instead of making a hole right sized for the conduit, a large upside down u-shaped cut was made taking out ~80% of the load bearing joist. I am a bit concerned about the structural integrity of that joist now and will reinforce it. Otherwise, the work done was truly great."

"Professional. Repaired chimney while I was at work. Job was completed to my satisfaction when I got home."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."