Get matched with top water softener pros in Baroda, MI

"Great customer service and timely install of water softener system. Everything works great and exceeded our expectations. Would recommend to others and will use for future service."

"I had Canneys water come out because our water softener was stopping water flow in our entire house! They test the water and inform me that it's simply the filter which had a 1/4 layer of sediment on it. Canneys were who installed the unit. After install they walked me through use and maintenence of the unit but forgot to tell me there was a filter on it that needed to be changed every 6 months or so. I have had the unit 3 years!! In the three years they have been been out twice and never said anything about a filter. They said not to mess with the panel because the FILTER is set so many times a day✔️, to only use crystalized salt✅ but NOTHING about a filter and the unit is a medical necessity for our daughter. Then they say they can even replace the filter because they don't carry that style. So they did nothing as far as servicing my equipment AND the call would not have been needed if they had instructed me properly. So after being informed of the problem, one of the original installers was present and admits to not telling me that. I say listen, I'm expecting a significant discount on this service fee because had you told me about the filter it wouldn't have been necessary nor did you service my equipment! We call the main office and the OM speaks to the owner Kevin who says Ill take off. $25. I say absolutely not. I'm willing to pay half but given the circumstances I think that's more than fair. Owner refuses to discount more than$25 of the$139 service price stating, You are responsible for reading your own owners manual. As a small business owner, I think fairness, integrity and customer service are crucial to your business, as is word of mouth. I did read the manual but was walked through what I was supposed to do,and specifically told me not to mess with anything except the salt. Additionally they did not have the filter needed and told me they would charge an additional $139 to install if they ordered it. They also spotted up almost 2 hours late and did not call. I had to call to find them."

"After another plumber said he could not fix the problem I paid another service fee through American Home Shield to have another plumber come out. Randall and Sons were assigned. He came out said it wasn't the problem the other plumber said. He said he would replace the toilet. He did not put in the request, did not contact me, did not contact me when I repeatedly reached out to resolve the issue. After contacting AHS several times, he told them to close the assignment. Nothing was wrong. He kept my service fee and I still have toilet issues. Do not use Randall and sons."