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"Professional"

"Extremely well! Very pleased. Honest guys!"

"I had a plumbing issue that I thought would turn into a major headache, but Mahon Plumbing made the whole process smooth and stress-free. They arrived on time, quickly diagnosed the problem, and had it fixed before I could even make a second cup of coffee. They were professional, knowledgeable, and even gave me a few tips to avoid future issues. The pricing was fair, and there were no surprises on the bill—just great service from start to finish. If you need a plumber who knows what they’re doing and won’t leave you with a mess, I highly recommend Mahon Plumbing. I’ll definitely call them again for any future plumbing needs!"

"On the positive side, the plumber himself (Mr. Ralte) was great. He was courteous, efficient, competent and friendly, and he cleaned everything up nicely. If I were just giving a rating for him I would give 5 stars. Unfortunately, I can't do that for the company overall. My biggest complaint is that the $591 charge for a simple 25 foot snaking of the drain seems exorbitant. I'm actually annoyed with myself now that I agreed to it, but I had already waited 3 days to be able to use my sink and it was too late afternoon for me to get anyone else out that day. In fact, they started with an estimate of $900 (not based on any detailed inspection, just on the fact that neither the sink nor the dishwasher would drain). I actually had the feeling that Mr. Ralte was a bit embarrassed about this estimate, because when I pushed back he immediately offered to try to get me a discount. He went out to his truck for a few minutes, came back and said they had agreed to come down to $591. This seemed like a very arbitrary amount, perhaps aimed at making me feel like at least it was under $600. Still, I was so sick and tired of waiting that I agreed to this, even though I regret it now. The whole visit took slightly over 1 hour, and it turned out that all he really had to do was detach the pipe from the wall, use the regular snake (not even the "super snake") for about 15 minutes, and re-attach the pipe. Then he poured a bottle of (my) bleach down the drain and it was done. Aside from the cost, my first appointment (Sunday 2-5 PM) was a no-show (I got a call 4:45 to say no one would be coming -- too late to try to find someone else). I know this happens sometimes, and (even though it had been predicted), it's not their fault that we had 7 inches of snow overnight so they couldn't come on Monday. But I had to call them on Tuesday morning to confirm that I was on their schedule (11 AM-2 PM), and then called again at 3 PM, only to be told that they hoped they could get someone there that day. After I protested about this, they finally agreed to send someone right over and Mr. Ralte showed up about 45 minutes later. I would rather not have said I would not hire them again, since I don't like to burn bridges, but the review form forces you to choose either Yes or No, and I'm really not inclined to say Yes..."

"Everything went very smoothly. Sam, the plumber, and is highly professional and knowledgeable. He replaced 3 faucets, 2 sink plugs, two valves, and two supply lines. Sam inspected the p traps, and he added adhesive where it was necessary. Sam also took a look at my two year old hot water heater, and he assessed my water supply to this unit. We discussed performing a complete drain, and check of the components of the heater at a later date. Sam also advised me that a toilet in the basement should be replaced with a more updated commode. We rarely use this toilet, but it's 35 years old. I felt comfortable speaking with Sam. I did not sense he was doing a sales pitch."

"Great service very prompt and easy to work with."

"I accidentally broke the PVC pipe leading out of the condensation drain coming out of my air conditioning unit. (This may seem to be a minor problem, but that is only because you didn't have to haul the buckets of water produced during this heat spell to the sump pump drain.) I put in the request on Monday afternoon. They arrived first thing Tuesday morning -- early. It took them all of about 15 minutes. I could not ask for better service. They were prompt, professional, friendly, and courteous."

"Highly professional, knowledgeable and well behaved technician. Prices offered were good too. I definitely recommend the company."

"Great! I called after hours and Rick was pleasant. He asked to text a picture of the leaking. Brad was here in the morning. One hour later he was finished The price was reasonable. Would definitely hire again"

"Our water heater stopped working suddenly on Easter Sunday in the morning. My husband called Roto-Rooter. A repairman came to our house about an hour later. He said that he needed to get another man to help him. The two repairmen returned to our house about 2 hours later. They drained the water from our old water heater into the sump pump, removed the old water heater, and they installed a new water heater. It took about 3 3/4hours. They said that the labor charge would be $285 an hour. We had a hot water heater installed 15 years ago by another company. It took them 2 1/2 hours and they charged $112.50 an hour. I thought that Roto-Rooter's labor charge was a little high so I called three companies several days after Roto-Rooter installed our new water heater. One company said that they charge $228 an hour for weekend and holiday service and it takes them about 2-3 hours to install a water heater. Another compamy said that the minimum charge would be $1500-$1800 to install a new water heater. The third company said that they would charge $1,260 to install a water heater. Our water heater died at a most inopportune time. Our son, daughter-in-law and two grandchildren were visiting us. We all needed to take a shower and we needed to run the dishwasher. We were desperate to get a new water heater. If we could have waited until Monday, I'm sure that we could have saved some money. The cost was $2,160."