Founded 1992 • With Angi since September 2007
Awards and Badges
Angi Certified
Business Highlights
Minority Owned & OperatedImages
Amenities
Free Estimates
No
Warranties
Yes
Senior Discount
10%
Eco-Friendly Accreditations
Yes
Licensing
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Read reviews by category
appliance repair (687)small appliance repair (22)water heaters (1)plumbers (1)HVAC Companies (1)
Showing 1-25 of 694 reviews
Larry K.
05/21/2023
John P.
11/03/2022
It went great. James is a real expert in what he does. He does it efficiently and with great results. He is also very courteous, patient and took the time to explain what he was doing and what ultimately was wrong, etc. I would highly recommend him. He is a great example of a small business doing great things in the community.
Description of Work
Needed error code and related issue in Washing Machine fixed. James asked if we had any other repair needed and we did. He replaced our ice maker in the fridge after fixing the Washing Machine.
Category
appliance repair
Cost
$325
Hire Again?
Yes
Clarence H.
11/03/2021
Purchased the "$99 for one hour of service" deal. They contacted me quickly via phone. After describing the issues with the refrigerator, it was recommended that I forgo the visit since the repair would be quite expensive and should consider a replacement. I really appreciate the honest assessment! Five stars!
Description of Work
Refrigerator repair
Category
appliance repair
Hire Again?
Yes
Megan P.
10/27/2021
Mr. James came out to look at my washing machine as it wasn’t powering on. I was able to get an appointment quickly and he came within the time frame given. He was kind, took Covid safety measures and even showed me how to service the appliance myself for next time.
Description of Work
Washing machine repair
Category
appliance repair
Hire Again?
Yes
Larry J.
11/11/2020
Mike Y.
10/04/2020
In response to my review dated 9/24/20 I would like to change my rating. Mr Charles contacted me shortly after my review went online. I would rehire any company who stands by their word and shows their integrity. Misunderstandings happen when there is not clear communication. That may be the only thing that could be improved upon by Home Systems.
Description of Work
Washing machine repair
Category
appliance repair
Hire Again?
Yes
Service Provider Response
Thanks again for your feedback!Mike Y.
09/25/2020
Felt like the technician mislead me as to the cost of the repair. Didn't seem like it was diagnosed properly. Was told a part was needed but after repairman left the machine starting working again.
Description of Work
Washing machine repair
Category
appliance repair
Service Provider Response
Good morning Angie’s List Member, Thank you for posting a review based on your service experience with my organization. I am sorry we did not meet your expectations of perfect service delivery. Because this is my goal I have issued a full refund of your service charge. The service call you placed with our company was that your machine was not filling with cold water. The diagnosis of a failed temperature selector switch on your Hotpoint washer was based on testing the strip circuit of the cold water valve from the timer to the temperature selector switch. The temperature selector switch measured variable voltage readings under load. In addition the housing of the switch was substantially rusted. In testing the switch for ohms I removed the wires to the two inner contact points inside the switch to measure continuity. Perhaps this testing caused the contact points inside the switch to now make a connection under load thus allowing the washer to now work. Based on your initial reaction to our diagnosis I understand you were very upset we could not fix your machine in the first service call. Our front line Customer Service Manager tried to accumulate as much information as possible to effect the repair on our first trip however this is a monumental task when faced with unprecedented parts supply chain constraints and not knowing exactly what is wrong with the appliance until we carefully diagnose it. We do our very best as evident with our 85 percent first call completion rate. I have left a message with you in hopes to convey my apologies. Please call my office 443-865-0419 or my mobile 443-804-4456 to let us know if we can be of any help in the future. Thanks again for your business and God Bless! James Charles Owner Home Systems Appliance RepairPaul M.
09/01/2020
It was done by one of the techs who lived close to us and was his first stop of the morning. He had the proper tools to remove the agitator, so the job was done within minutes with no additional charge other than the service fee.
Description of Work
Removal of a piece of clothing which had slipped under the agitator.
Category
appliance repair
Cost
$99.5
Hire Again?
Yes
Service Provider Response
Thank you so much for taking the time to leave this great review! Jeff is a great technician on our service team and this great review shows it!dennis S.
08/11/2020
Sue C.
07/30/2020
Icemaker not producing, problem not found but after unit removed and reinstalled, started working again, yaaay! Thank you Homesystem!
Description of Work
Icemaker repair
Category
appliance repair, small appliance repair
Cost
$99.5
Hire Again?
Yes
Service Provider Response
Thanks for this great feedback!Rebecca W.
07/17/2020
Laurie P.
07/08/2020
Vincent D.
06/11/2020
Ernie R.
06/04/2020
Fine. It was a more difficult task than anticipated but Jeff did it with total patience and efficiency.
Description of Work
Repair of dishwasher door.
Category
appliance repair
Cost
$240
Hire Again?
Yes
Service Provider Response
Thank you so much for taking the time to give us such positive feedback! Jeff is a true asset to our service team and it shows with your great response!Barbara Anne W.
05/26/2020
Excellent service! Jim was polite and worked efficiently and neatly. He wore a mask and covers on his shoes. I would definitely recommend Home Systems Appliance Repair and would definitely use them again if needed. Thanks also to Angie’s list for your invaluable service.
Description of Work
My refrigerator was leaking water and the water line had to be replaced.
Category
appliance repair
Cost
$200
Hire Again?
Yes
Service Provider Response
Thank you so much!Robert K.
05/24/2020
Ralph S.
05/16/2020
They came out and advised it was repairable but we would be better off replacing it. An A+ provider to talk with.
Description of Work
Freezer is no cooling enough...at full blast it only gets to 30 degrees but sometimes goes as high as 34.
Category
appliance repair
Hire Again?
Yes
Service Provider Response
Thank you!Sandra K.
05/08/2020
First time to use the company to repair my 27 yr-old clothes dryer. Scheduling service was easy and a pleasant experience. Ben arrived on time, wearing face mask and gloves to comply with the COVID-19 issues. Ben was knowledgeable and courteous; diagnosed the problem as a fuse issue and also did a quick overall inspection. Repairs were quick and inexpensive;, and Ben left the area clean and back in order - wonderful news and I highly recommend this company.
Description of Work
clothes dryer not heating during dry cycle
Category
appliance repair
Cost
$280
Hire Again?
Yes
Service Provider Response
Thank you so much for allowing us to provide service delivery to your dryer! We appreciate your kind feedback. In these uncertain times, we are happy to provide safe service delivery with emphasis on Covid-19 safety protocols by our team members. Thanks and God Bless!vickie M.
05/05/2020
Kathleen S.
05/04/2020
David checked the machine over and determined that the problem was related to a winter jacket included in a load that bunched with other items causing a temporary problem. He reset the machine's settings and there has been no subsequent recurrence.
Description of Work
Washing machine seemed to be out of balance--making loud, clunky noises
Category
appliance repair
Cost
$99
Hire Again?
Yes
Service Provider Response
Thanks for the great feedback!Tina B.
04/28/2020
Patricia M.
04/10/2020
GLENN S.
04/09/2020
Robert B.
01/29/2020
Noel W.
01/27/2020
Good so far waiting on them to come and finish repairs.
Description of Work
Appliances Repair
Category
appliance repair
Hire Again?
Yes
Service Provider Response
Good morning, I am very deeply sorry for the poor service you have received on your Sub Zero/ Scotsman under counter ice machine. We are committed to providing perfect service delivery and will address communication protocols going forward. I have reviewed the service ticket and spoken to my Service Manager, Jeffrey Shriver and the technician servicing your product, David Deel. The pump needed for the ice machine was manufactured by the Scotsman Corporation for Sub Zero for this particular model. My office called the parts vendor and they promised delivery of the part tomorrow, Wednesday 01/29/2020. We have scheduled service for Thursday morning 1/30/2020. Normally we are able to fix appliances in the first trip but on very rare instances may have to special order parts due to manufacturers limited inventory. Please feel free to call if you have any additional questions regarding this matter. Thanks again for your patience during this process and have a great day! Best Regards, James Charles Owner Home Systems Appliance Repair Main Office 443-865-0419Other Information
Services offered
Covid-19 update
We are actively performing full services. We are taking additional precautions to protect our customers.
We ensure customer safety by social distancing, disinfecting and hand washing between service calls. We wear foot covers, N-95 Masks and nitrile gloves.
Health & Safety Measures
Please call for more details.
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.