Founded 1992 • With Angi since September 2007
Service Provider ResponseThanks again for your feedback!
Service Provider ResponseGood morning Angie’s List Member, Thank you for posting a review based on your service experience with my organization. I am sorry we did not meet your expectations of perfect service delivery. Because this is my goal I have issued a full refund of your service charge. The service call you placed with our company was that your machine was not filling with cold water. The diagnosis of a failed temperature selector switch on your Hotpoint washer was based on testing the strip circuit of the cold water valve from the timer to the temperature selector switch. The temperature selector switch measured variable voltage readings under load. In addition the housing of the switch was substantially rusted. In testing the switch for ohms I removed the wires to the two inner contact points inside the switch to measure continuity. Perhaps this testing caused the contact points inside the switch to now make a connection under load thus allowing the washer to now work. Based on your initial reaction to our diagnosis I understand you were very upset we could not fix your machine in the first service call. Our front line Customer Service Manager tried to accumulate as much information as possible to effect the repair on our first trip however this is a monumental task when faced with unprecedented parts supply chain constraints and not knowing exactly what is wrong with the appliance until we carefully diagnose it. We do our very best as evident with our 85 percent first call completion rate. I have left a message with you in hopes to convey my apologies. Please call my office 443-865-0419 or my mobile 443-804-4456 to let us know if we can be of any help in the future. Thanks again for your business and God Bless! James Charles Owner Home Systems Appliance Repair
Service Provider ResponseThank you so much for taking the time to leave this great review! Jeff is a great technician on our service team and this great review shows it!
Service Provider ResponseThanks for this great feedback!
Service Provider ResponseThank you so much for taking the time to give us such positive feedback! Jeff is a true asset to our service team and it shows with your great response!
Service Provider ResponseThank you so much!
Service Provider ResponseThank you!
Service Provider ResponseThank you so much for allowing us to provide service delivery to your dryer! We appreciate your kind feedback. In these uncertain times, we are happy to provide safe service delivery with emphasis on Covid-19 safety protocols by our team members. Thanks and God Bless!
Service Provider ResponseThanks for the great feedback!
Service Provider ResponseGood morning, I am very deeply sorry for the poor service you have received on your Sub Zero/ Scotsman under counter ice machine. We are committed to providing perfect service delivery and will address communication protocols going forward. I have reviewed the service ticket and spoken to my Service Manager, Jeffrey Shriver and the technician servicing your product, David Deel. The pump needed for the ice machine was manufactured by the Scotsman Corporation for Sub Zero for this particular model. My office called the parts vendor and they promised delivery of the part tomorrow, Wednesday 01/29/2020. We have scheduled service for Thursday morning 1/30/2020. Normally we are able to fix appliances in the first trip but on very rare instances may have to special order parts due to manufacturers limited inventory. Please feel free to call if you have any additional questions regarding this matter. Thanks again for your patience during this process and have a great day! Best Regards, James Charles Owner Home Systems Appliance Repair Main Office 443-865-0419
We ensure customer safety by social distancing, disinfecting and hand washing between service calls. We wear foot covers, N-95 Masks and nitrile gloves.
Health & Safety Measures
Home Systems Appliance Repair is currently rated 4.9 overall out of 5.
Home Systems Appliance Repair is open:
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 7:00 AM - 5:00 PM
Home Systems Appliance Repair accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
No, Home Systems Appliance Repair does not offer free project estimates.
Yes, Home Systems Appliance Repair offers eco-friendly accreditations.
No, Home Systems Appliance Repair does not offer a senior discount.
Yes, Home Systems Appliance Repair offers warranties.
Home Systems Appliance Repair offers the following services: •Washers •Dryers •Refrigerators •Ovens •Dishwashers •Freezers - Cooktops - Ranges - Built-In Wall Ovens •All major appliances