Approved Pro
Home Systems Appliance Repair
Appliance Repair, Small Appliance Repair, Water Heater Service,
About us
We are not a global, national franchise or a remote out of state contractor with no local ties. We are a homegrown, local minority owned company committed to customer satisfaction. Founded in 1992, our company has performed over 100,000 service calls, and have over 30 years of experience. Insured, licensed and bonded we provide perfect service delivery to every customer, every time. We are a two time "Best Of Baltimore" winner. We are an Angie's List Super Service Award Winner 2011-2020. We service Anne Arundel, Baltimore, Carroll, Cecil , Harford, Howard counties, Baltimore city and southern Pennsylvania.
Business highlights
33 years of experience
Services we offer
•Washers •Dryers •Refrigerators •Ovens •Dishwashers •Freezers - Cooktops - Ranges - Built-In Wall Ovens •All major appliances
Amenities
Eco Friendly Accreditations
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- Check
- CreditCard
Our recent projects
- 39
Assorted photos uploaded by Home Systems Appliance Repair
Reviews
4.9670 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 3% | ||
| 1% | ||
| 1% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 670 reviews
Susan B.
May 2025
Appliance Repair
Home Systems Appliance Repair did an excellent repair on my 18 year old panel-ready 42 inch Built-In counter depth GE Profile Refrigerator. The original GE tech who looked at the leak in the freezer evaporator a year ago, told me the refrigerator was non repairable because the "vacuum pump" retrofit part it needed was no longer available. After paying his $200 visit fee for a 2 minute consultation, he offered me a discount on a new GE refrigerator to fit which had not been built yet. Fast forward to now, GE does have 42 inch built-in counter depth Monogram side-by-side for $12,000 and $2,000 of Kraftmaid panels. Home Systems Appliance Repair cost me $400 to identify and fix a broken heat transfer tab in the freezer evaporator unit. I saved $15,000 - - not bad for paying Appliance Repair for a 2 hour job. They seriously looked and found the problem. I highly recommend Manny (the tech who did the work), and Home Systems Appliance Repair. Susan
Liz N.
May 2024
Appliance Repair
Dakota was great. He was super respectful and diagnosed and fixed the issue very quickly. I appreciated how quickly they were able to come out and get back quickly when the part came in.
Stephen S.
Feb 2024
Appliance Repair
Arrived in the middle of their arrival window, though it was a 6 hour window. Diagnosed and replaced my faulty refrigerator fan, works great now. Also looked into a water filter issue at no additional charge. I would use them again in the future.
Larry K.
May 2023
Appliance Repair
On time, very professional, didn’t try to sell me a extravagant repair. Highly recommend.
John P.
Nov 2022
Appliance Repair
It went great. James is a real expert in what he does. He does it efficiently and with great results. He is also very courteous, patient and took the time to explain what he was doing and what ultimately was wrong, etc. I would highly recommend him. He is a great example of a small business doing great things in the community.
Clarence H.
Nov 2021
Appliance Repair
Purchased the "$99 for one hour of service" deal. They contacted me quickly via phone. After describing the issues with the refrigerator, it was recommended that I forgo the visit since the repair would be quite expensive and should consider a replacement. I really appreciate the honest assessment! Five stars!
Megan P.
Oct 2021
Appliance Repair
Mr. James came out to look at my washing machine as it wasn’t powering on. I was able to get an appointment quickly and he came within the time frame given. He was kind, took Covid safety measures and even showed me how to service the appliance myself for next time.
Michael R.
Dec 2020
Appliance Repair
Very well done
Response from Home Systems Appliance Repair
"Thank so much for this great feedback!"
Larry J.
Nov 2020
Appliance Repair
The job was done quickly and when it was supposed to be done.
Response from Home Systems Appliance Repair
"Thanks for choosing us as a service provider and for this great feedback!"
Mike Y.
Oct 2020
Appliance Repair
In response to my review dated 9/24/20 I would like to change my rating. Mr Charles contacted me shortly after my review went online. I would rehire any company who stands by their word and shows their integrity. Misunderstandings happen when there is not clear communication. That may be the only thing that could be improved upon by Home Systems.
Response from Home Systems Appliance Repair
"Thanks again for your feedback!"
Mike Y.
Sep 2020
Appliance Repair
Felt like the technician mislead me as to the cost of the repair. Didn't seem like it was diagnosed properly. Was told a part was needed but after repairman left the machine starting working again.
Response from Home Systems Appliance Repair
"Good morning Angie’s List Member, Thank you for posting a review based on your service experience with my organization. I am sorry we did not meet your expectations of perfect service delivery. Because this is my goal I have issued a full refund of your service charge. The service call you placed with our company was that your machine was not filling with cold water. The diagnosis of a failed temperature selector switch on your Hotpoint washer was based on testing the strip circuit of the cold water valve from the timer to the temperature selector switch. The temperature selector switch measured variable voltage readings under load. In addition the housing of the switch was substantially rusted. In testing the switch for ohms I removed the wires to the two inner contact points inside the switch to measure continuity. Perhaps this testing caused the contact points inside the switch to now make a connection under load thus allowing the washer to now work. Based on your initial reaction to our diagnosis I understand you were very upset we could not fix your machine in the first service call. Our front line Customer Service Manager tried to accumulate as much information as possible to effect the repair on our first trip however this is a monumental task when faced with unprecedented parts supply chain constraints and not knowing exactly what is wrong with the appliance until we carefully diagnose it. We do our very best as evident with our 85 percent first call completion rate. I have left a message with you in hopes to convey my apologies. Please call my office 443-865-0419 or my mobile 443-804-4456 to let us know if we can be of any help in the future. Thanks again for your business and God Bless! James Charles Owner Home Systems Appliance Repair"
Paul M.
Sep 2020
Appliance Repair
It was done by one of the techs who lived close to us and was his first stop of the morning. He had the proper tools to remove the agitator, so the job was done within minutes with no additional charge other than the service fee.
Response from Home Systems Appliance Repair
"Thank you so much for taking the time to leave this great review! Jeff is a great technician on our service team and this great review shows it!"
Dennis S.
Aug 2020
Appliance Repair, Small Appliance Repair
I followed his advice not to repair, but replace.
Response from Home Systems Appliance Repair
"Thank you for this nice feedback!"
Sylvia H.
Aug 2020
Appliance Repair
Quick service
Response from Home Systems Appliance Repair
"Thank you for your kind feedback!"
Sue C.
Jul 2020
Appliance Repair, Small Appliance Repair
Icemaker not producing, problem not found but after unit removed and reinstalled, started working again, yaaay! Thank you Homesystem!
Response from Home Systems Appliance Repair
"Thanks for this great feedback!"
Rebecca W.
Jul 2020
Appliance Repair
It was excellent. They came when they said they would do.
Response from Home Systems Appliance Repair
"Thank you so much for this great feedback!"
Laurie P.
Jul 2020
Appliance Repair
They did not find a leak which I guess is a good thing but it still cost me the $99 service call fee.
Response from Home Systems Appliance Repair
"Thank you for the kind feedback!"
Clay R.
Jul 2020
Appliance Repair
Very good. Works fine.
Response from Home Systems Appliance Repair
"Thanks so much for this great feedback!"
Vincent D.
Jun 2020
Appliance Repair
They did a great job. Very carefully completed the work. And now everything is working fine.
Response from Home Systems Appliance Repair
"Thank you Mr. [Member Name Removed] for your business!"
Anna M.
Jun 2020
Appliance Repair
fast, convenient, fair price
Response from Home Systems Appliance Repair
"Thank you so much!"
Ernie R.
Jun 2020
Appliance Repair
Fine. It was a more difficult task than anticipated but Jeff did it with total patience and efficiency.
Response from Home Systems Appliance Repair
"Thank you so much for taking the time to give us such positive feedback! Jeff is a true asset to our service team and it shows with your great response!"
Barbara W.
May 2020
Appliance Repair
Excellent service! Jim was polite and worked efficiently and neatly. He wore a mask and covers on his shoes. I would definitely recommend Home Systems Appliance Repair and would definitely use them again if needed. Thanks also to Angie’s list for your invaluable service.
Response from Home Systems Appliance Repair
"Thank you so much!"
Robert K.
May 2020
Appliance Repair
Technician was excellent and informative. A good, no-nonsense job.
Response from Home Systems Appliance Repair
"Thank you so much for the great feedback!"
Ralph S.
May 2020
Appliance Repair
They came out and advised it was repairable but we would be better off replacing it. An A+ provider to talk with.
Response from Home Systems Appliance Repair
"Thank you!"
Sandra K.
May 2020
Appliance Repair
First time to use the company to repair my 27 yr-old clothes dryer. Scheduling service was easy and a pleasant experience. Ben arrived on time, wearing face mask and gloves to comply with the COVID-19 issues. Ben was knowledgeable and courteous; diagnosed the problem as a fuse issue and also did a quick overall inspection. Repairs were quick and inexpensive;, and Ben left the area clean and back in order - wonderful news and I highly recommend this company.
Response from Home Systems Appliance Repair
"Thank you so much for allowing us to provide service delivery to your dryer! We appreciate your kind feedback. In these uncertain times, we are happy to provide safe service delivery with emphasis on Covid-19 safety protocols by our team members. Thanks and God Bless!"
Licensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Home Systems Appliance Repair is currently rated 4.9 overall out of 5.
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 7:00 AM - 5:00 PM
Sunday: Closed
Home Systems Appliance Repair accepts the following forms of payment: Check, CreditCard
No, Home Systems Appliance Repair does not offer free project estimates.
Yes, Home Systems Appliance Repair offers eco-friendly accreditations.
No, Home Systems Appliance Repair does not offer a senior discount.
No, Home Systems Appliance Repair does not offer emergency services.
Yes, Home Systems Appliance Repair offers warranties.
Home Systems Appliance Repair offers the following services: •Washers •Dryers •Refrigerators •Ovens •Dishwashers •Freezers - Cooktops - Ranges - Built-In Wall Ovens •All major appliances