"Responded quickly to telephone call. Had basement family room remodeled after a sewage backup. Was able to work with our request. We believe that the requested drywall installation was subcontracted out to another company, called Berea Drywall. While the job completion was adequate, there are gaps in the ceiling dry wall and many rough areas in the bathroom and family room areas.
While construction was in progress, contractor cut the main water line with a saw and did not inform us until after we called them upon return from work to find the basement family room wet yet again.
While frustrated with this experience, I would give this contractor another chance, I would just be more insistent in my expectations.
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"Ducts were sealed quite dramatically from the graph they provided. I am not seeing much savings on heating as I expected."

\n✨ Transform Your Home with Mad Home Improvements LLC! ✨\n\nWe’re a fully licensed and insured local business specializing in all your interior home needs! From plumbing, electrical, and drywall, to flooring, bathrooms, and kitchen remodeling—we handle it all. Whether it’s a small update or a full home renovation, we bring your vision to life.\n\n🏠 Proudly licensed and insured—Mad Home Improvements LLC is here to serve! Let’s make your dream space a reality!

"Debbie, the AC&R salesperson, was very knowledgeable and confident. They were the 2nd quote I got for work and came in even lower than I expected (which gave me pause as a low bid is a red flag). But true to her word, they did the work professionally (mostly...see below) and promptly. While I had another company do the energy audit for the Pepco rebate, AC&R took over the work, did the blown fiberglass one day and the spray foam the next.



For the blown fiberglass in the attics above our additions, they added spray foam (from a can) around any gaps per the contract and foam board baffles at the soffits. The installer noted that all our soffits were blocked and the batting insulation was too wide for the rafter channels, so he leveled it out as best he could to ensure an even coating of blown insulation. At the end, he sealed up the gaps between the attic and our to-be-finished upstairs (cape cod style, so all one room).



For the spray foam insulation, the team came in the next day, and I had to be out of the house due to fumes. I did come back around noon as they expected to be done well before then. They didn't know I came in and I went to the back of the house to watch TV on my work break. The one annoyance was during their cleanup, one of the installers came down into our kitchen and then saw me. He said he was looking for a vacuum cleaner to clean the stairs. I told him don't worry about the carpet as it was getting pulled up, but this was the one piece of unprofessionalism I noted above. Contractors should NEVER use the homeowner's property; they should bring their own tools, including vacuums!



While the spray foam can get very messy, they kept the splatter mostly contained to inside the crawlspace, not the finished flooring. However, I was surprised that they didn't tape off the outlet covers or light switched. since the particles are so small, we're going to have to replace the switches/receptacles at our cost. Also, there was a storm door screen that wasn't covered and now needs cleaned. Basically, I think they should have taken more care in covering the very few items we left upstairs and the outlets/switches.



They didn't spray around the window frames (large gaps where window weights used to be) because the open cell foam would expand too much. If I wasn't there, I think they would have just left, but it was clear in our contract discussions they needed to insulate those spaces too. They used a few cans of "Good Stuff" equivalent, but didn't fill in the gaps entirely. It did the job well enough, but it's a ding against them as I expected more preparation.



Lastly, I thought that AC&R would walk me through all the scheduling and final "test out" (for the Pepco rebate), but I had to contact them and schedule with someone different each time. They were always prompt, but I expect the experts to know to do this for/with me rather than expect me to know the process. I go through it once in a lifetime while they do it weekly.



While the end of the review sounds more negative than positive, I would definitely recommend AC&R out to others as they're priced right, they have been in business for over a century, and like any contractor, you just need to follow up to be sure everything is done to your satisfaction.
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"Comprehensive review, took about 2 hours. Checked attic insulation, added insulation to the hot water heater pipes, replaced 14 light bulbs with low energy led bulbs, replaced two shower heads with low water use, also included a better surge protector for the computer."

"Our 30 year old porcelain tub and tile surround were showing their age, with small leaks in the grout and caulking that kept recurring and requiring attention.  It is a bathroom used by teens so we wanted something easy to clean and maintain.  From the first phone call, Porcelite was an easy company to deal with.   The owner, Mr Wachter, came out and provided an estimate for installing a liner over the tub and wall surround.  He came back a second time to address concerns I had about the drywall behind the tile surround.  He provided an estimate, including removing some tile and replacing some drywall behind it just to be on the safe side.  We scheduled the work.  The Porcelite guy showed up as scheduled, installed the liner in about 7 hours, and we could use it the next day.  It looks great, very bright white, and is much easier to maintain than the old tile was.  It was a straightforward job from start to finish.
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"There was caulking out here and there were two skylights. He was supposed to be repairing the drywall around them. He started one and rather than putting up the drywall repair stuff and going to the next one while the first one dried. He stood on top of the ladder using a hairdryer to make it dry faster. He used his time so inefficiently. In order to get them both finished, I had to pay him extra and that should not have been the case. The work he did was okay. He did a decent job, but if you sign up to sell a Deal. You sell a Deal. The deal was supposed to be for three hours and I ended up paying him for five hours. It was supposed to be a Deal, but it was not a Deal."

"Isiah was very professional and efficient. He communicated the issues with my roof and placed new shingles and sealed the areas that required it."

Same quality and company, NEW NAME!!!! Yep we've upgraded our branding to better reflect out company goals. As always, quality products are essential for success, but without certified and trained technicians installing everything to the exact specifications for greatest success, your home wouldn't get the best results. That's why we do things right - every time. Our excellent products come with extended/lifetime warranties INCLUDED - there will never be an upcharge for a warranty. The adage "you get what you pay for" is 100% true for Insulation Geniuses. We'd rather explain the investment up front rather than trying to explain quality for the next 20 years...

"Mark Group was great to work with, very knowledgeable, professional and responsive. We really got the sense that they were experts, and felt the most comfortable with their proposal and recommendations. Our 1950 ranch-style home developed significant mold in the attic, requiring a new roof/ventilation, mold removal and, as a final step, new insulation. Mark Group was very helpful in advising us about potential considerations with roof replacement in addition to the energy/insulation component they were focused on. The team did a terrific job, were very respectful of our home and property and completed the work in a single day.
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