Get matched with top carpet cleaners in Millington, MD

"I brought in 2 antique Persian rugs for cleaning that have been in my family for decades. Moojan's (the owner) expertise of the rugs and how to clean and care for them was exactly what I was looking for. I was very satisfied with the results and will be returning to him for future rug needs. He is the best in the DMV area."

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"****DON'T USE**** READ FULL REVIEW BEFORE YOU CALL THEM * IF YOU"RE APALLED AT THIS STORY, PLEASE LIKE & SHARE TO GET THE WORD OUT. MAYBE WE'LL PREVENT SOMEONE FROM HAVING SOMEONE **** ON THEIR FLOOR**** They sent a guy with a prior rape of a minor indictment, assault with intent to murder indictment, and a burglary indictment to my house to install my floors. Their installers **** on my bathroom floor and drank my alcohol! Now that I've got your attention, please read this full review for the full story, which I assure you is worse than you're already thinking. I contacted several flooring companies, and received estimates from each of them. Shore Side was in the middle of the pack, but my sales person Lou seemed to have a lot of knowledge about carpets, so I decided to go forward with them. I was told that they would send me an invoice for half the total cost (total cost about $15K). This was the first inconsistency, as they sent me an invoice for the full amount. I paid them the money, thinking this was a well run family business. Lou scheduled my floors and told me he had the installer he wanted to use picked out & scheduled. The next inconsistency is when the scheduling person called me and said she was ready to schedule my install. I told her Lou had someone scheduled already and she responded by saying she didn't know who that would be as they're all booked up. I text Lou and informed him of my conversation with their scheduler. Lou said,, "I'm not sure where the miscommunication came in too but I have someone set up for your job on September 10th and his name is Oscar and it's all scheduled I think Caitlin had the wrong installer in mind that's why she called you prematurely so you're all set. This should have been a red flag, but again they're great sales people, and I was convinced they knew what they were doing. They touted all these great google reviews, which are impressive until you dig in and see others that are terrible. Anyway..... the installers come out on Friday. They rip up carpet, and are looking like they're just doing their thing. My wife and I ran to the store since we have 4 kids and didn't want them running in the house. During this time, Oscar called me. My wife speaks Spanish, so I let her speak with him. He was asking for food places, and we told him we'd bring him food as a nice gesture for them working hard. We came home and Oscar was gone, but his helper was still in the house. Oscar came back a short time later. I left for work, and my wife and children stayed home. They finished for the day and all things seemed normal. The next day, Oscar and 2 helpers came. They began working as normal. We spoke with them and told them we'd buy them dinner since we didn't get to do it the day prior. We ordered them pizzas and a couple 2 liters. **** At this point, Oscar tells my wife that they didn't send the molding he needs. He then tells her that he's not coming back out to put molding down because he's to busy. And if we want him to come back to put the molding down it's gonna cost a lot of money. He then asked me to go to Home Depot to look for the molding so he could finish the job. As odd as it was, I text Lou and told him I wouldn't mind looking for it if it saved the trouble for everyone. Lou said that was fine, so off to Dover we went. While in Dover, I had a roofing contractor come by the house to measure for a new roof (Relevant later). We came home and I noticed our barn doors were open. They were 100% closed when we left. We walked inside the house. My wife went into the bathroom, and then came back out & informed me that there was feces on the floor and the toilet seat. Literally **** on my floor. We started looking around and saw a bunch of issues with the quality of the install. We then noticed they left blood on our floors, and multiple razor blades laying around. We then noticed a Cut Water Margarita laying on the island. My wife and I thought they must have grabbed it from the refrigerator thinking it was a drink, and then put it down when they realized it was alcohol. We were WRONG. I walked outside and found an empty can of Cut Water Margarita (they've been in the fridge for 6 months cause I thought they were gross and no one at my house drinks them). Clearly, Oscar or his helpers were drinking on the job in my house. I guess they wanted to celebrate the ****** work they did. I walked out to my dumpster (our trash service on the eastern shore that we pay for). I found that they dumped several bags of trash from the install, along with carpet rolls in my dumpster, filling it up. They didn't have permission to use out dumpster, drink alcohol, or **** on our floor (as obvious as that sounds). I talked to Lou, who told me that someone would call me in the morning. Caitlin called me the next morning and told me that the owners were returning from out of town, and they would call me the next day. I told her that response was unacceptable, and I wanted them to call me immediately. I spoke with one owner a short time later and explained everything I had found up until this point. He told me he saw the pictures and he said several times, "it looks like they rushed" and "we'll take care of it". Not once during this conversation did he say the installers did a bad job or that they were in the wrong. He made excuses saying maybe they didn't know it wasn't ok to take the alcohol. Or maybe they didn't know they couldn't use the dumpster, and they just saw an easy way to do it. And my favorite, it's immature what they did in your bathroom, but maybe they ate something bad. I asked him if he did any type of public record background checks on any of the people he sent to my house. He only had the name of Oscar, and said he went by his reputation. And that he doesn't do checks of anyone because he didn't know it was necessary. He was able to provide my with Oscar's full name Oscar Antonio Arteaga Luna. ****A quick check of public records (anyone can do this) showed indictments for Rape - 2nd Degree: Under Age Victim during one incident, and Assault - W/ Intent to Murder, burglary, and associated charges in another incident. They sent these people to my house where I have a 3 year old daughter and 3 boys under 8. Along with my wife, who was home alone with the children at one point with them. They weren't able to provide me any information on the two other guys that they sent to my house, and are relying on Oscar for that information. I spoke with my roofing contractor, and as a part of the hiring process explained that I didn't want any issues with sub contractors. Through that conversation, he told me he thought the people there were my friends. While he was there, he observed them sitting on my four wheelers and taking pictures. Again, when we came home, the barn door was open, meaning they went into the barn. There is absolutely no reason they went in there for any reason other than to see what we have that they can later steal. The sheriff's department has been notified and a report has been filed. After explaining that I want the floors gone and nothing else to do with their company, the owner tells me he'll speak with his attorney and handle it that way moving forward. So in closing, if you're looking for a company that does ****** work, doesn't do background checks on their contractors, and excuses their terrible behavior, these are your people. I'll be patiently waiting for Oscar and his friends to come to my house to steal the four wheelers and equipment they were checking out. Thanks Shore Side for being the shittiest contractors I've had the pleasure of working with. We'll let the attorneys handle it from here....."

"OK - not really what I was expecting. That is my issue, I guess."

"We hired Ruby to fully clean our new home, prior to us moving in. House was empty. We agreed on a price, level of services and a date. We were not there at the time of the cleaning which was done on the agreed day and I paid that same day. Upon close examination after the cleaning, we found many instances of agreed-upon cleaning not having been done or done poorly. There were two frigs - only one was cleaned and the other really needed it but was skipped. Toilet bowls were cleaned but the exteriors were either not done or poorly done. Cooktop controls were greasy, incomplete drawer and cabinet cleaning, lack of cleaning behind doors to some rooms, kickplates were not cleaned, etc. I contacted Ruby about these issues 10 days after the cleaning and got no response. After a couple weeks, I called her, explained the issues and she offered a free cleaning. Because of remodeling being done, we could not take her up on the offer at that time. When I contacted her in early December, she said she could do the free cleaning in January which I said was fine. I waited and heard nothing more from her. I emailed her and sent the same info to her using her web page's "contact us" form. Still nothing. Mid-January, I emailed her that the cleaning would need to be scheduled and completed by January 26 to avoid having a negative review posted here. There has been no response nor any cleaning so here is the negative review."