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"very satisfied"

"Very professional, before the actual move. During, items were dragged on concrete instead of picked up and the lead mover damaged a sconce at our new house. One of the crew was smoking pot in the breezeway. They left trash all over from the water bottles we gave them and the lunch we provided to them. Customer service is non existent, the national emails get answered and referred locally, which goes nowhere. Apparently they only respond to reviews. Those things aside, one of the movers made my wife uncomfortable. She waited until the end of the move to tell me. She said he kept touching her shoulders, and while I had seen it she can take care of herself. She was asking if we should tip the full amount because she had been made uncomfortable. We ended up tipping generously because it was a hot day, but when she brought it to Maxwells attention (the crew leader) he immediately said "thats not how he comes across" and tried to gaslight her that nothing like that could have happened. The guy in question was smoking weed on the job, touching my wife each time he passed her. Additionally, the crew member informed this guy afterwards and he came back to the house - not to apologize, but to confront her and call her a liar. That night I texted the crew lead, and asked him if he could check the truck because I was having trouble finding a box. His response, copied from the text: >I can't check the back of the truck because I'm home already but even if I could no because I asked for you and your wife to check the back of the truck. Plus your wife said that my coworker was inappropriate and she's lying Avoiding getting into the heresay, this is beyond unprofessional. I reached out to customer service about the sconce, and about the behavior of the crew. They 'forwarded' the claim to the local office. I followed up two weeks later, and they again forwarded it to the local office. Apparently bad reviews are the only way to get their attention. Learn from my mistake, use a different company. We were quoted between 1400 and 1900 for 5-7 hours of work. The crew took regular, long breaks. We ended up paying over 2k for the total, to move a 2bd apt w/o appliances about 40 miles...and when they opened the back of the truck nothing was secured and stuff was laying all over the place. Would not recommend. They owe me money for the sconce, inappropriately touched my wife, they called both me and my wife liars, and were all around unprofessional. This was the gaithersburg/rockville location."

"Very responsive, very easy to work with."

"Showed up on time and communicated well. Would use them again."

"Wonderful company led by Chris. On time & courteous, careful of walls& buildings. Called same day to move a heavy dresser down the stairs, here with in the hour. Removed multiple pieces from basement within a few hours. His young staff of muscle laden men make the situation a breeze."

"They are fast and cheap! But they are not trained. They?ll take no measures to avoid permanent damage. They contacted me via text message within an hour of May posting to Angi. They arrived an hour after that. They charged $125 to move a sofa down one flight of stairs. Then they offered to take it away for another $75. They scraped the side of the wall on the staircase. The gouge is about the depth and length of a pencil: about half an inch deep and 8 inches long in the drywall. I?ll need to use spackle to fix it. To repaint it without any noticeable mark, I?ll need to hire a painter to paint the entire stairwell. That will cost a lot more money than I would saved by not hiring a professional mover."