Junk King Raleigh

VERY disappointing. Website inaccurate. Crew lied to me then the owner. I ended up doing most of the work myself. DONT USE. 1) The crew wanted to arrive three hours early and I accommodated them even though I was not living at the house anymore. 2) they arrived without any bags and told me straight out that everything that goes on the truck goes in the landfill. No donation of furniture no recycling. They also don't go into attics and they don't actually help bag anything. 3) They were unable to accommodate me yesterday on the day that I was scheduled and had to reschedule for the next morning when I had not taken off work. 3) I had to do all the bagging myself. I had to make and pay for separated arrangements for donations including furniture. 4) The next morning the crew to arrive had absolutely no idea what it happened the day before and were also unprepared. 5) The owner contacted me and apologized. She acknowledged that much of the information I was told was incorrect (attic, bagging items, donations- they are supposed to do these things) and that the website is unclear about other items (e.g. “hazardous materials” includes paint). Initially she offered to send a crew to pick up the donations for no additional charge. She then rescinded that offer and said I wouldn’t be charged for the work done thus far and no additional work would be done. The 12 hours it took me to gather and bag (since they wouldn’t) was worth more to me than what little they did that I wasn’t charged for. I lost time at work and lost time I needed to unpack at my new house. Would not recommend ever.

They were supposed to show up between 2-4. Someone called at 3:45 to tell me they had been busier than expected and if I would reschedule. I told them I can't because I have guests arriving the next day. They showed up about 4:10, with a truck already half full. I had sent them a list of all the items in advance and it would probably take a minimum of 1/2 truck. They quoted me $428, which was $100 more than the online estimator. Online estimator was based on how much of the truck would be filled. While they were getting everything, I put a generous 66% of the truck in the estimator. That estimate was $328. They didn't even have 50% of the truck available, but still had quoted me $100 more. They banged up the walls, broke and knocked stuff over, left 2 couch legs and the screws (seperately) in the carpet and I stepped on a screw. They couldn't even get everything, because it wouldn't fit in the truck. When it was time to pay, I explained the online estimate I had for 66% of a truck and they told me that estimate is just supposed to be, ".. in the ballpark." I told them $100 more is a very large ballpark. They knocked it down to $400 and I accepted reluctantly. I will never use them again.

Junk King did a great job! I would hire them again.

Arrangements were simple and work performed as promised. Workers were professional, arrived early, gave me price before starting work, worked hard in the heat and finished the job 100%.

could not have been easier. Plan on using again within the next month.

They did an excellent job.

Fantastic.

unknown

unknown

.

.

I contacted them via text but the home office could note give me a quote, but it was a Sunday. 
On  Monday the franchise owner called and I sent him two pictures of the material.  He quoted me $180 to $220.  When they showed up, they wanted $260 to do the work.  I told them to leave as I had others to quote it.  They then said they would do it for the quoted price.  From that point forward they were fine to work with.  They also showed up on time. 
I am am not sure if this how they normally operate but I was not comfortable with the pricing and how they want to show up and quote. I had wanted a firm price ahead of time.

.

unknown

Cliff and Perry did an outstanding job for us!  It was a difficult job, but they were very professional and efficient.  We will be using them again any time that we need this type of service in the future and highly recommend them to others.

Junk King was awesome.  They showed up on time and quickly and efficiently moved my couch.  Clifton and Rodney were very professional.  I will definitely use them again in the future and would highly recommend them to all.

.

They came several times. Their pricing is very good. The quality of their work was wonderful. I've nothing bad to say about this guys. They were straight above the board and they're wonderful.

It went well. They were very good and accommodating. They did a great job taking care of everything. I didn't have to worry about anything. They're just easy to work with. I'd say all A's. There's nothing bad about it at all.

.

We were completely satisfied with them. It was reasonable.

.

.

Based on Junk King's good grades on Angie's List, we selected them for removal rubbish from a property we own?probably an old collapsed shack on a wooded lot that hadn't been inhabited for decades. 
Initial contact was fine. I called the local representative and we scheduled a time for him to come out to the property to inspect it. On the appointed day I realized that I needed to clarify the directions to the property and spoke with a women, giving her directions and ensuring that she could find the location on Google Streetview.
Strangely enough, when the crew called to meet us at the property, the detailed data that I had given previously had not been passed on.
Anyhow, they met us near our house and we convoyed them the property for an estimate. With that done, we agreed on the price and the job was scheduled for today.
The crew chief called us to say they had finished the job so we went over to the site merely to check. There was approximately a third of the rubbish that should have been cleared that had not yet been. Since Durham County had requested that this rubbish was removed (and Junk King was aware of this), we really just wanted to make sure that a reasonable effort was made to clean the site up, but the crew chief called the local franchise manager claiming that we were "refusing to pay", when we were just requesting that they finish their work.
I hate to give local businesses bad reviews, but this kind of behavior is bad policy. For one, there had been no suggestion that the company was not going to be paid, only that the work that was agreed on be completed. What made matters worse is that the manager on the other end of the line raised his voice. This isn't unacceptable.
I'm generally of the policy that "if you can't say something nice, don't say anything"; however this isn't a good way to treat your customers, and local Angie's List members should be aware.
For one, crew chiefs shouldn't be in the business of stirring the pot and making what should be straightforward problem, easily solved (by treating the customer with respect), into a drama. Two, whatever the crew chief says, a manager's job is to objectively assess the situation, rather than escalate it.
Hate to put in a bad review, but there it is.