APPLIANCE CONNECTION

We were looking for a Speed Queen washer (which is available at only 3 places locally) where I live. While another business had the one I wanted in stock, we decided to purchase from Appliance Connection because they were extremely knowledgeable, very patient as I was trying to make my decision, and they have their own delivery crew. We dealt with Richard Doverman for the sale. I was concerned about the Speed Queen because I noticed some of the tubs were a little rough at the seamlines. Richard ensured that the one that came in met my approval for “smoothness” and wrote up the contract in a way that made us feel we wouldn’t get stuck with something we weren’t happy with. When the washer arrived for delivery, we did learn that they used only dollies for delivery, rather than moving straps. We were worried that the dolly might harm our stone stairs outside and our hardwood stairs inside, so we deferred delivery that day. We then worked with Mark Romeo, who personally helped coordinate the delivery with us (we had arranged for someone comfortable with the strap method to handle part of the job for us). Mark personally ensured that the delivery was made at the same time we had the other men on site to move the new washer upstairs. Anthony delivered and installed the new Speed Queen. Our old washer was in a pan in case of leaks and we couldn’t remember if there was a drain under it. My husband was prepared to cut a hole in the new pan if that was the case, but hoping it would not be necessary. Unfortunately, once the old washer was removed, we saw that there was a drain hole in the old pan. We spent quite while trying to figure out a good way to cut the hole in the new pan so that it lined up perfectly (sounds easy, but it wasn’t going well), so we finally decided to just use the pan without cutting the hole for the drain for the time being. This whole time, Anthony was extremely patient and pleasant with us. I could tell Anthony knew exactly what he was doing with the installation and he took great care to make sure the machine was properly placed, connected, and leveled. I really can’t think of another business with so many employees who are so pleasant, accommodating, and patient.

**WASHINGTON D.C. BUYER BE WARE** This company is horrible. I purchased a washer and dryer with install and haul away. They made 6 separate deliveries. Delivery 1 was for dryer vents (the units I ordered were ventless). Delivery 2 was the electrical cords. Delivery 3 was a washing machine. Delivery 4 was a dryer. Delivery 5 was haul away. Delivery 6 was install. After delivery 4 I notified the company that I no longer needed the haul away or install service and I requested a refund. They continued to call me and send people out to remove my old appliances and install the new ones. They still refuse to provide me with a refund for the services I did not receive.

Customer server service needs improvement . The new dishwasher had a malfunction and had the call for a repair .

I wish I could give an A rating; these guys were GREAT. They took my call immediately on a Tuesday; helped me place the order for a stackable laundry center. They promised delivery and installation for the following Monday. They arrived on the promised date, and the install went perfectly! I would definitely use them again. My 2 reasons for the B rating are: First, they promised to call me Friday or Saturday with the time window for the delivery, that call never happened; I called the store on Sunday to ask what time they were coming, and the guy answering the phone wastotally unable to help, he said no one from the Delivery dept worked on Sundays, and that it was MY fault for not calling on Saturday; so I had no idea what time to expect the delivery. My second issue, I wanted to buy the GE 5-year extended warranty; at Lowe's the waranty costs around $230, but this company wanted to charge me over $400 for a 5 year warranty (on an item that only costs $1000). It doesn't really make sense that a warranty should cost 40% of the item, so I did not purchase the warranty. To be clear, I WILL USE this company again, mainly because the delivery and install was on the promised day and it went perfectly.

Outstanding

We were looking to replace our entire suite of kitchen appliances. After much research, we decided on using Appliance Connection of Woodbridge. It turned out to be an excellent choice. Over the course of two consultations with our sales consultant, Elijah Harshbarger, we learned the pros and cons of different manufacturers' lines and were able to select a matched appliance set that checked off all of our requirements. Two weeks before delivery and installation, Appliance Connection sent an installation consultant to our house to check all of the places where the new appliances would go. From ensuring adequate door width to bring the appliances in and out, to measuring the cutout for the cooktop in our stone counter, to ensuring that the base for the wall ovens was adequate to support the new units, Appliance Connection left nothing to chance. Their attention to detail paid off when their four man team came with the appliances to install them. They came with everything needed to complete the job and the installations went forward without a hitch. They even moved our old refrigerator to the spot in our garage where we are now keeping it and reassembled it so that is was ready for us to plug in and use. Through it all, our sales associate Elijah stayed in touch to ensure that everything was done to our satisfaction. We could not be happier with the professionalism shown by all of the team that we interacted with at Appliance Connection and could not have made a better decision in choosing where to get our appliances.

Very good company to work with. I visited the store twice, once to discuss options and the second time to make my purchase. Both times the sales person was knowledgeable and helpful. The delivery and installation went smoothly. The crew that did the installation arrived during a thunderstorm and were extremely careful moving the old and new stoves in my kitchen. I would definitely do business with them again.

Fast, quick and solid install

It went smoothly.

had problem leveling refrig. Head delivery guy seem unaware that the refrigerator had leveling legs; eventually figured it out. After they left, noticed some dents in wood floor at front of refrigerator that had probably happened when they pushed the refrig into place. (Had warned them that the floor was soft.)

Without a hitch

Perfect. Despite the fact that washer and dryer needed be lifted over a counter and then stacked - and all appliances were a very tight maneuver through an historic farmhouse.

They were very good! They replaced this really strange part in a concrete box at the bottom of the washing machine and it works perfectly now. 
They were prompt, knowledgeable and they did the job in a really short period of time and for a reasonable amount of time. Interactions with them was perfect. The work turned out just fine!
I was very happy with them!

Listened well, knew products well, provided plenty of options, professional

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Although I needed a couple of subsequent adjustments to the installation of the stacked washer/dryer and refrigerator, the service was excellent. They came back to make adjustments with no questions asked. The sales process was also very good, and I found the prices to be equal to or better than Home Depot. Would definitely use again!

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This was the third appliance store we visited in our search for a new built-in refrigerator.  
Melanie was extremely patient with us as we searched for the best refrigerator for our small kitchen in Alexandria.  She was extremely knowledgeable and thorough in checking the specifications for different models and finding the refrigerator that would get through our tight doorway from family room to kitchen.  She also gave us a very competitive price.
On February 5, Anders and his team carefully removed the old machine, and painstakingly installed the new SubZero.  My husband and I could not have asked for a better or more professional installation.  They were wonderful!
My husband and I would definitely recommend this store to anyone looking for a new appliance!!

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