Get matched with top fire sprinkler pros in Highlandtown, MD

"They did everything phenomenally"

"Artie was quick to respond and setup an estimate for the work needing done. After a price was agreed to and the job changed up from what was initially expected, everyone was quick to accommodate the change in job needed. Everyone in the company was pleasant to work with and I highly recommend calling them up for an estimate and to help complete any plumbing job. Thanks again!"

"Willie and his crew did great work for us! They fit us into the schedule very quickly, the work was done quickly, and the office is great. We didn't have paint to match the rest of the walls, but they managed to get something that looks pretty spot on to me, and it now looks like that room was always there. While they were there, they did a few other handyman jobs we needed done, which was also really helpful. We would definitely use their services again!"

"Job was performed in a timely manner. Great communication throughout project. Site kept clean during construction."

"Fantastic"

"Through Angi, I requested a quote to change the carpets on my 3rd level to hardwood floors. Kelvin responded quickly and gave me an estimate to change all of the hardwood from carpet and added some work to the kitchen floor. The day of the project he said I would need to pay more money to change all the floors to hardwood on the 3rd level and charged me $500 for the work even though it was already included in the work scope. He left the floors behind the stove and refrigerator in the kitchen a complete mess and didn’t inform me that holes were left in the floor. The floor looked ten times before the work that was done leaving me wondering about the qualifications of his staff because what professional would do that and purposely hid bad work behind the appliances."

"Great! I called after hours and Rick was pleasant. He asked to text a picture of the leaking. Brad was here in the morning. One hour later he was finished The price was reasonable. Would definitely hire again"

"Service was great from sales, to installation, to post installation support. Very responsive, very professional. It's hard to find in this 'space'--there are a lot of shady people in basement water damage/repair, and this place exceeded expectations. We've had our repair in place for 4+ years, with only 1 small issue on a wall seam crack, and that was fixed within 24 hours of reporting the issue. Stand up place! Thank you for such great service and support."

"UPDATE: My previous review still stands from a couple years ago for that specific plumber only - but my most recent experience has been a nightmare. Will never recommend this company ever again. They definitely have changed since my last experience. Not only did the plumber they sent (12/9/24) not do anything to make any effort to clear a clog ( I won’t be petty and provide a name, even though I should) - after signing agreements and I asked if I should pay now -he said I probably should so he could get started - I know I should’ve just sent him on his way, but wanted to get this fixed (astronomical for what was -or in this case wasn’t done- and was told that prices had gone up a lot since my previous experience). He also had to inform me that normally they send the new guys to do this type of work ( implying unclogging drains was beneath his “expertise “). Then proceeded to tell me he was convinced it was a collapsed drain (after snaking the drain for less than a few mins)and that I probably had water flooding under the foundation said he needed to get a hold of their camera guy to be sure - he went to his truck to call him came back in, about 20-25 mins later to tell me he couldn’t get a hold of their camera guy and left a message for him. He then said he would try one more time with the snake - did the same amount of effort as the first time and said we would have to wait until he could get a camera down there and that we would have to let the drain dry out a bit so it would probably be the following week. Packed up his stuff and said I should call him in an hour to see if he heard from the camera guy (why should I do the calling for follow up??) When he left, he seemed to struggle backing out and damaged our lawn (have security camera footage). I called the company the next day and was sent to voicemail (left a message that said I had some concerns but didn’t leave a lot of detail) and was told that I should hear from someone that day - I did not. Called the next day and was told by the supervisor of the phone people that the phone person should have told me it was 24-48 hours before a manager would respond and she would not allow me to speak to anyone else. I did not hear back from anyone in 72 hrs, so I called back and then was told that the manager was out (conveniently). I gave up calling them and called another plumbing company who fixed the issue in a short amount of time (no collapsed drain, just a good ol’ clog). Decided to call Len the Plumber one more time ( 12/23/24) 2 weeks AFTER my original call and was told that there was a note in my file that said the mgr did call 3 days prior to this call (there had been no conversation or missed calls or voicemail received by me - so either he called a wrong number or this was a lie) and in the notes the mgr (Brian, I was told by the phone person)stated that I was told about the pricing and that was it. Not sure where he got his information of what he thought my issue was, since I didn’t leave a lot of info when I spoke to the phone people other than it was frustrating to be told I would get a call in 24-48 hrs. This last phone person said she would send an email to all managers with my concerns and would hope someone would assist. No response. (12/28/24). Think twice before using this company. It has changed ownership twice since the original owner- history has shown as ownership changes in companies , so do priorities and not to the benefit of the customers."