Get matched with top carpet installation pros in Chester, MD

"I brought in 2 antique Persian rugs for cleaning that have been in my family for decades. Moojan's (the owner) expertise of the rugs and how to clean and care for them was exactly what I was looking for. I was very satisfied with the results and will be returning to him for future rug needs. He is the best in the DMV area."

"****DON'T USE**** READ FULL REVIEW BEFORE YOU CALL THEM * IF YOU"RE APALLED AT THIS STORY, PLEASE LIKE & SHARE TO GET THE WORD OUT. MAYBE WE'LL PREVENT SOMEONE FROM HAVING SOMEONE **** ON THEIR FLOOR**** They sent a guy with a prior rape of a minor indictment, assault with intent to murder indictment, and a burglary indictment to my house to install my floors. Their installers **** on my bathroom floor and drank my alcohol! Now that I've got your attention, please read this full review for the full story, which I assure you is worse than you're already thinking. I contacted several flooring companies, and received estimates from each of them. Shore Side was in the middle of the pack, but my sales person Lou seemed to have a lot of knowledge about carpets, so I decided to go forward with them. I was told that they would send me an invoice for half the total cost (total cost about $15K). This was the first inconsistency, as they sent me an invoice for the full amount. I paid them the money, thinking this was a well run family business. Lou scheduled my floors and told me he had the installer he wanted to use picked out & scheduled. The next inconsistency is when the scheduling person called me and said she was ready to schedule my install. I told her Lou had someone scheduled already and she responded by saying she didn't know who that would be as they're all booked up. I text Lou and informed him of my conversation with their scheduler. Lou said,, "I'm not sure where the miscommunication came in too but I have someone set up for your job on September 10th and his name is Oscar and it's all scheduled I think Caitlin had the wrong installer in mind that's why she called you prematurely so you're all set. This should have been a red flag, but again they're great sales people, and I was convinced they knew what they were doing. They touted all these great google reviews, which are impressive until you dig in and see others that are terrible. Anyway..... the installers come out on Friday. They rip up carpet, and are looking like they're just doing their thing. My wife and I ran to the store since we have 4 kids and didn't want them running in the house. During this time, Oscar called me. My wife speaks Spanish, so I let her speak with him. He was asking for food places, and we told him we'd bring him food as a nice gesture for them working hard. We came home and Oscar was gone, but his helper was still in the house. Oscar came back a short time later. I left for work, and my wife and children stayed home. They finished for the day and all things seemed normal. The next day, Oscar and 2 helpers came. They began working as normal. We spoke with them and told them we'd buy them dinner since we didn't get to do it the day prior. We ordered them pizzas and a couple 2 liters. **** At this point, Oscar tells my wife that they didn't send the molding he needs. He then tells her that he's not coming back out to put molding down because he's to busy. And if we want him to come back to put the molding down it's gonna cost a lot of money. He then asked me to go to Home Depot to look for the molding so he could finish the job. As odd as it was, I text Lou and told him I wouldn't mind looking for it if it saved the trouble for everyone. Lou said that was fine, so off to Dover we went. While in Dover, I had a roofing contractor come by the house to measure for a new roof (Relevant later). We came home and I noticed our barn doors were open. They were 100% closed when we left. We walked inside the house. My wife went into the bathroom, and then came back out & informed me that there was feces on the floor and the toilet seat. Literally **** on my floor. We started looking around and saw a bunch of issues with the quality of the install. We then noticed they left blood on our floors, and multiple razor blades laying around. We then noticed a Cut Water Margarita laying on the island. My wife and I thought they must have grabbed it from the refrigerator thinking it was a drink, and then put it down when they realized it was alcohol. We were WRONG. I walked outside and found an empty can of Cut Water Margarita (they've been in the fridge for 6 months cause I thought they were gross and no one at my house drinks them). Clearly, Oscar or his helpers were drinking on the job in my house. I guess they wanted to celebrate the ****** work they did. I walked out to my dumpster (our trash service on the eastern shore that we pay for). I found that they dumped several bags of trash from the install, along with carpet rolls in my dumpster, filling it up. They didn't have permission to use out dumpster, drink alcohol, or **** on our floor (as obvious as that sounds). I talked to Lou, who told me that someone would call me in the morning. Caitlin called me the next morning and told me that the owners were returning from out of town, and they would call me the next day. I told her that response was unacceptable, and I wanted them to call me immediately. I spoke with one owner a short time later and explained everything I had found up until this point. He told me he saw the pictures and he said several times, "it looks like they rushed" and "we'll take care of it". Not once during this conversation did he say the installers did a bad job or that they were in the wrong. He made excuses saying maybe they didn't know it wasn't ok to take the alcohol. Or maybe they didn't know they couldn't use the dumpster, and they just saw an easy way to do it. And my favorite, it's immature what they did in your bathroom, but maybe they ate something bad. I asked him if he did any type of public record background checks on any of the people he sent to my house. He only had the name of Oscar, and said he went by his reputation. And that he doesn't do checks of anyone because he didn't know it was necessary. He was able to provide my with Oscar's full name Oscar Antonio Arteaga Luna. ****A quick check of public records (anyone can do this) showed indictments for Rape - 2nd Degree: Under Age Victim during one incident, and Assault - W/ Intent to Murder, burglary, and associated charges in another incident. They sent these people to my house where I have a 3 year old daughter and 3 boys under 8. Along with my wife, who was home alone with the children at one point with them. They weren't able to provide me any information on the two other guys that they sent to my house, and are relying on Oscar for that information. I spoke with my roofing contractor, and as a part of the hiring process explained that I didn't want any issues with sub contractors. Through that conversation, he told me he thought the people there were my friends. While he was there, he observed them sitting on my four wheelers and taking pictures. Again, when we came home, the barn door was open, meaning they went into the barn. There is absolutely no reason they went in there for any reason other than to see what we have that they can later steal. The sheriff's department has been notified and a report has been filed. After explaining that I want the floors gone and nothing else to do with their company, the owner tells me he'll speak with his attorney and handle it that way moving forward. So in closing, if you're looking for a company that does ****** work, doesn't do background checks on their contractors, and excuses their terrible behavior, these are your people. I'll be patiently waiting for Oscar and his friends to come to my house to steal the four wheelers and equipment they were checking out. Thanks Shore Side for being the shittiest contractors I've had the pleasure of working with. We'll let the attorneys handle it from here....."

"Terrific! They were timely, courteous, and extremely professional--truly the highest rating possible for their work!"

"Dennis and Nila Nielsen provided excellent carpet repair and stretching service in my home. They truly set the standard for courtesy, professionalism and craftsmanship. Dennis and Nila are "old school" craftsman who show pride in their work. They are prompt, neat and reasonably priced. I would highly recommend them."

"Both design and installation went very well. This is a quality firm that stands behind its work and product."