Empire Today - Baltimore

4.3(
450
)

hardwood floor specialist, ceramic tile installer, carpet installer,

... +1 more

About us

Empire Today®, known for its famous 800-588-2300® jingle, has been a leading provider of installed home improvements and home furnishings for more than 60 years. Empire® offers quality, name-brand carpet, hardwood, laminate, tile, vinyl, and window treatments to both residential and commercial business customers. Empire provides shop-at-home convenience and on-site consultations, quality products at great prices, and professional installation, even as soon as the Next Day* to 75 of the largest metropolitan areas across the United States. With more than three million satisfied customers, Empire Today is dedicated to customer satisfaction. *On in-stock carpet and flooring styles only in select areas. Excludes floor prep.

Business highlights

66 years of trusted experience
Se Habla Español

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

CreditCard

Reviews

4.3450 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
23%
3
6%
2
4%
1
4%
Rating CategoryRating out of 5
quality
4.4
value
4.3
responsiveness
4.3
Write a review
Showing 1-25 of 450 reviews
Tiffini L.
05/2025
5.0
They were fast and amazing and worked with me every step of the way to get the floors I love.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Erin R.
02/2025
4.5
Excellent—Worked incredibly hard and got it done. Beautiful job.
Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5
Yes, I recommend this pro
Julie W.
01/2025
4.5
Good work
Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5
Yes, I recommend this pro
Leslie A.
05/2024
4.5
Good work!
Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5
Yes, I recommend this pro
shane b.
01/2024
5.0
They were very professional, awesome the came in and do the work, they were quiet, the job was great!.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Vitaliy A.
12/2023
5.0
Everything went great, got carpet installed right before holidays.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Kenny L.
11/2023
3.5
Great Service
Rating CategoryRating out of 5
quality
4.0
value
4.5
responsiveness
4.5
Yes, I recommend this pro
cassandra c.
08/2023
5.0
They were very nice and professional
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Ruth H.
08/2023
5.0
3 hours. Done. Came with all tools needed and a professional attitude
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Tony C.
08/2023
5.0
Very professional crew.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Victoria S.
08/2023
1.5
The flooring crew didn?t show up as scheduled
Rating CategoryRating out of 5
quality
1.5
value
1.5
responsiveness
1.5
Valerie H.
07/2023
5.0
Quality installation.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Christian B.
07/2023
5.0
Our salesman was awesome and work was done quickly.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Sirianosac T.
06/2023
4.0
Empire Today offered a decent carpet with competitive pricing. The material estimate came up a little short but the company honored the original quote a as nd provided the material. Getting the carpet installers back to complete the job took a bit of time though.
Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0
Yes, I recommend this pro
Nina A.
06/2023
3.0
I was asked to pay upfront and the work took more than 2 weeks to complete.
Rating CategoryRating out of 5
quality
3.0
value
3.0
responsiveness
2.0
Franklin M.
05/2023
4.0
They did a wonderful job.
Rating CategoryRating out of 5
quality
3.5
value
4.0
responsiveness
4.0
Yes, I recommend this pro
Joseph M.
04/2023
5.0
Did an amazing job!
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Dawn P.
04/2023
2.0
When we started the flooring project we knew we had asbestos floor tiles but the person that came to tell us about their products said it was not a problem. They could put cork on top of the tack strips so it would not be a problem. The person that installed the hard wood flooring said it wasn't the tile it was the glue so they pulled up the tack strips. I called Empire about a bad scratch which they have responded to and will fix that, but they have not called us about the tack strips being pulled up exposing all of us to asbestos dust.
Rating CategoryRating out of 5
quality
2.0
value
2.0
responsiveness
3.0
$20,000
Sonya Y.
03/2023
5.0
Great service
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Darryl S.
02/2023
5.0
Very professional. If you want it done right the first time, go with empire.
Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0
Yes, I recommend this pro
francis l.
01/2023
0.5
I would not recommend empire to anyone.we had a bad experience with this company.
Rating CategoryRating out of 5
quality
1.0
value
1.0
responsiveness
1.0
Julie W.
01/2023
2.0
Thankfully, the stair runners turned out beautifully, but getting to this point was a headache that dragged on for weeks. No one in management seems to communicate with each other and half the people have no idea what they're doing.
Rating CategoryRating out of 5
quality
4.0
value
2.5
responsiveness
1.0
Lavelle B.
12/2022
4.0
On time. Professional
Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0
Yes, I recommend this pro
James H.
12/2022
5.0
Very professional and finished in 1 day which was impressive.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$1,500
Angela T.
10/2022
5.0
I was very happy with the options and prices of the carpet. I feel like they helped us save money, we're quick with the install and very professional!
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro

Contact information

333 Northwest Ave, Northlake, IL 60164

www.empiretoday.com

Service hours

Monday:
5:00 AM - 12:00 PM
Tuesday:
5:00 AM - 12:00 PM
Wednesday:
5:00 AM - 12:00 PM
Thursday:
5:00 AM - 12:00 PM
Friday:
5:00 AM - 12:00 PM
Saturday:
5:00 AM - 12:00 PM
Sunday:
5:00 AM - 12:00 PM

Service Categories

hardwood floor specialist,
ceramic tile installer,
carpet installer,
flooring contractor

FAQ

Monday: 5:00 AM - 12:00 PM

Tuesday: 5:00 AM - 12:00 PM

Wednesday: 5:00 AM - 12:00 PM

Thursday: 5:00 AM - 12:00 PM

Friday: 5:00 AM - 12:00 PM

Saturday: 5:00 AM - 12:00 PM

Sunday: 5:00 AM - 12:00 PM

Empire Today - Baltimore accepts the following forms of payment: CreditCard
Yes, Empire Today - Baltimore offers free project estimates.
No, Empire Today - Baltimore does not offer eco-friendly accreditations.
No, Empire Today - Baltimore does not offer a senior discount.
No, Empire Today - Baltimore does not offer emergency services.
Yes, Empire Today - Baltimore offers warranties.

Contact information

333 Northwest Ave, Northlake, IL 60164

www.empiretoday.com

Service hours

Monday:
5:00 AM - 12:00 PM
Tuesday:
5:00 AM - 12:00 PM
Wednesday:
5:00 AM - 12:00 PM
Thursday:
5:00 AM - 12:00 PM
Friday:
5:00 AM - 12:00 PM
Saturday:
5:00 AM - 12:00 PM
Sunday:
5:00 AM - 12:00 PM