Get matched with top countertop and backsplash pros in Brooklyn, MD

"Everything went well initially. Countertop looked great. However, when I told the man in charge to remove the remainder off of my deck, he was obviously annoyed. I had told when he was taking it out that I only wanted ONE piece of the countertop left with me and showed him the piece I wanted. He had an obvious attitude and then went out to his truck and made me wait another 30 minutes to return to take it. They left a mess under the countertops (crumbled countertop, etc.) although they did sweep my floor. When I really looked at it afterwards, I notice that they cracked my backsplash and didn't tell me. Also, the plumber was great who came a couple of hours late, however, he told me the countertop crew had thrown away a part I needed to hook my garbage disposal back up so I had to give him $30 to replace it. Atila, the salesman/owner was wonderful during the sale process and very responsive. However, I was expecting a follow up call which didn't happen. The price was good for the work that was done."

"They cut the wrong size granite but once they got the right cut, all went well. My countertop and sink really looks nice."

"Jose did an excellent job of installing new countertops in my 2nd floor condo kitchen. I was especially happy there were no seams. He had a pleasant and professional manner. Thank U Jose my kitchen looks great!!"

"Everything was excellent. From the moment we had Advanced Granite solutions come out to give us an estimate, to picking out our quartz countertop, to the gentlemen that did the installation and the gentleman that did the plumbing, everyone was professional responsive and a pleasure to work with. Would definitely hire again"

"My experience with epoxy 856 was excellent. The workers were professional, they covered their feet and made sure everything was clean when they left. Most of all my counters and floor are beautiful."

"Molly was great at communicating with me. Our countertop technician was excellent and did a great job. He even had a few tips for our countertop."

Baltimore’s Best Tub Refinishing does complete bathroom refinishing services. BBTR accepts checks, cash, or money orders as form of payments. We also give quantity discounts so please ask for them if our services are needed for multiple properties or homes. We provide our services to homeowners, property management companies, contractors and apartment managers. BBTR quality refinishing work is the best in the industry.

"They did a great job. It was a pretty simple job for them, but they where quick and did a good job. I think we picked out the material on a Saturday, they measured on Tuesday and installed on Thursday. It was one piece, so there were no seams, but the sink cut out was perfect and looked good."

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My wife and I wanted to replace 4 hard to clean kitchen counter tops with smooth soap stone.  Saw the Origins shop from the road and on a whim decided to stop in and check their selection and prices.  The office manager, Cheryl, answered all our questions and brought up issues we hadn't yet thought of (like what type of new sink did we want (undermount, drop in, dual mount, farmhouse, etc.) and the pros/cons of each).  She knows the business and gladly answered our questions throughout the process.

We stopped in the showroom in late November and had the counters installed about two to three weeks later.  We were also given the opportunity to select a particular slab of soap stone from their supplier in Maryland but opted not to.  We had the option to purchase a new sink/faucet from Origins but decided to buy them at Lowe's.  No particular reason for this.  I'm sure the Origins-provided sinks/faucets would have been fine.  Origins' counter top / installation prices were very competitive and was thousands less than the one other local provider we called.  

The measurement technician who came to our home, Grace, and project manager, Chris, were very professional.  Installation for the 4 tops took about 3 - 4 hours and the installers arrived on the early side of the delivery window.  Besides the tops they installed our undermount sink and created holes for the new faucet and soap dispenser.  Again, very professional service.

In my experience you can tell if a company is good to work with (or not) by their willingness to thoroughly and promptly answer a customer's questions.  Origins passed with flying colors and I would not hesitate to recommend them and use their services again.  Thank you!

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The final outcome was very good!  Getting there was not.

Morgan was my salesperson.  She changed the appointment time due to problems with babysitting.  I already knew I wanted shaker style cabinets and quartz countertops.  Morgan was pleasant and knew her product. Be aware that Morgan does not have an office e-mail address.  After several failed attempts at contacting Morgan (I only had her personal e-mail address). Stewart (the owner) answered the phone and within 20 minutes I was speaking with Morgan regarding three changes to the kitchen.  (Changes were to replace an added box from two drawers to three drawers, replace the window sill with quartz and add a valance above the sink.  We agreed on the additional cost.  I received no e-mail confirming the changes and cost.  I e-mailed Morgan and Stewart to confirm the changes and additional cost ? I also attached a file containing a picture of the valance.

Diego arrived June 1, 2014 (a week after my initial meeting with Morgan) to take measurements. 

Five weeks later (from the date I established my change orders) I called the company for an expected installation date.  Due to the changes the company sent another installer out to measure for the drawers and valance. I was given no explanation as to why it took 5 weeks to determine that new measurements were needed.  It took another two hours as the installer measured the entire kitchen again.

I was not given the specs of the new sink.  It took over a week to obtain Moe?s name and number, who was helpful in supplying the info I needed to verify that the sink the company chose was of very good quality.  Moe works for Granite and Marble Express, Inc.; the quartz installers.

Approximately 5 weeks later, I was informed the install would occur August 21, 22 and 23rd.   No one from the office provided any instructions on preparing the kitchen for the install.  Luckily I remembered Diego mentioning that all cabinets had to be emptied.  All was ready upon his arrival. 

Diego arrived timely and worked tirelessly from Thursday until late Sunday to install the available items.  His work thus far had been impeccable. Five of my cabinets could not be completed due to ordering errors.  The change to the box from 2 to 3 drawers was ignored as was the face for the valance.  No one from the company forwarded the picture to the manufacturer.

A week prior to the installation Eric (from Granite and Marble Express, Inc.) arrived to measure for the countertops and backslash.  Eric explained both the measurement and installation process.  Eric also made a few small suggestions that ultimately improved the final outcome.   

The countertops and backsplash took four days instead of two to install.  There were errors in some of the cut quartz.  The installers were sloppy and tried to pass off shoddy work.  Only the lead could speak some English.  They were polite and accommodating in making corrections once they were informed. The final outcome was great.  Word of advice; Expect to be your own general contractor on the job.

Due to the number of ordering errors, I contacted Omar (a supervisor) to request a copy of the order confirmation from the manufacturer.  I received the copy the next day.  I reviewed the measurements and found errors.  Diego arrived the next day to confirm the errors for the reorder.  I again e-mailed Omar for another copy of the manufacturer?s order confirmation and found yet another error.

Diego and Carlos arrived October 8th to complete the job.  There is a slight color variation on the white crown molding as compared to the white cabinets.  Omar called the manufacturer and verified the same paint color had been used.  Omar arrived on site to apologize for the delays and then asked that I not supply a review on Angie's list as it could impede securing future jobs.  (Doesn't this defeat the purpose of Angie's list?) 

Diego had to return Saturday to install missing hardware and the drop-down stainless steel containers in front of the sink. 

It took 4 1/2 months to complete my kitchen.  I was disappointed with the multitude of errors and delays.  I withheld the remaining payment until the job was completed.  I felt this would provide incentive to complete my kitchen.

Communication is a serious problem with this company and was the cause for the delays.

In the end, Diego provided quality work and the final outcome was exactly as I expected. 

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