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"Happy with the work, and the customer service. Will definitely call on them for future work."

"I was told that the fee to simply come into my house to assess my furnace (that was not working) would be $260 on a Wednesday afternoon... and I was told this fee would not be absorbed into the work if I chose to have it done. If this company charges such an exorbitant assessment fee, I could only believe they would inflate other fees as well. I hired another local company for half that fee to assess then repair my furnace. Shame on Heritage Home Service."

"The work was done correctly and promptly, but quite expensive. On the plus side, he presented all the options and didn't really try to upsell. Just the facts."

"What I love about VMA is that you can get Residential electrical work quoted 2 ways: Time/Material (emergencies), or they can send a man out and quote the job. You may also take detailed pics, send it in and they can quote it that way. My old electrician they did everything old school w calling, & didn't even like emailing, but not VMA who texts, calls, and emails. 2 professional, Journeymen Electricians did 3 separate days of work last month at my house, from the VMA Residential/Service division. They replaced/installed 7 exterior lights, replaced 2 exterior outlet fixtures with Arlington housed outlet boxes, installed one new Arlington, extended light fixture wiring and 2 doorbell wires, and exchanged a transformer for a larger one, to handle the video loads from Nest and Arlo doorbell cameras. I purchased all the fixtures, & doorbell cams. They supplied the Arlington boxes. The 2 electricians were very efficient, quiet, fast and clean. They made sure fixtures were leveled, and working. One of the 4 glass sides of the exterior light fixture broke cleanly and they honestly brought it to my attention, vs just burrowing it. I just double taped it w clear packing tape, and he put the glass in the rear of the fixture so it wouldn't be seen. I didn't want that to hold up the light install, and will deal w the Amazon merchant I bought light fixtures from afterwards. I had a lot of other construction going on, and the 2 electricians were able to do a lot in the timeframe they had despite all the other noise/work/men around. They fixed cut outlet wires from a bedroom new window installation, moved an outlet 3" to accommodate a stud inserted to shore up the new window. The cut wires were a surprise, and to get the city's Wiring Inspection approved, Cindy the Svc Manager, was very helpful in getting the electricians here stat, & the Building Inspector also stat, who had a 3 wk backlog. I had VMA Electric quote me for a porch and their pricing was much better vs another electrical competitor in Marlborough. The guys are Journeymen level, so aren't outrageously priced like Master Electricians, in the same town, who I had been using. When the Residential side has a lot of work, they can smtms pull guys from the much larger Construction Division. In all, VMA had to come out 3 times, bec the work was staged in between inspections. I love their work and do not hesitate to highly recommend. Just know electricians are expensive, and it cost $2,300 total, up front for all that work. Had I used the Master electricians the bill would've likely been double, as found out they were double/triple charging me the town's Permit fees in addition to double all the same work VMA does."

"They were excellent workers"

"Before installing a mini-split, the sales person told me that I'd need to cut down an interior shelf to a specific height. I paid a handyman $400 to do exactly what the sales person instructed. Later on, N.E.T.R. came and did the installation; however, AFTER the installation, a technician told me that they hadn't accounted for the vent opening and closing and that the shelf would need to be further cut down. As you can imagine, this type of service is rather ridiculous. If they knew that the shelf would need further cutting, they should have NOT installed the unit. I have called N.E.T.R. six (6) times in three weeks, and no one has called me back about this issue. After paying for the unit and for a handyman, it's ridiculous that I have AC that is compromised because no one with the company thought to properly measure the space so that the work by the handyman could be done once. At this point, I'd like for N.E.T.R. to take care of this for me."

"Excellent service, very professional, responsible and reliable "

"Highly recommend John and his team! Very easy to work with and answered all of our questions thoroughly."

"Jerry was very communicative and explained everything very clearly. He arrived on time, completed the work quickly, and was affordable. Overall we are very happy with his service!"

"Seamless. From the moment of making the appointment with the sales rep to come out to the follow-up phone call, I could not have asked for this installation to go better at a difficult time. They listened to my concerns regarding the look on the outside of the house and the location of units inside. They assisted with all aspects of the Mass Save program making the application process easy. They took care of actual submission of the paperwork where most companies wanted to provide the info to me to then submit."