"Hired Bay State to take out my old bathtub and shower and replace it with a new walk-in shower. Fabio, the installer, and Daniel, his helper, were excellent! Very professional, efficient and took an eye sore of a bathroom and made it a gorgeous place to take a shower in now. From the beginning, everyone I dealt with were friendly, helpful and professional. Jim, the design consultant, helped us decide on what we wanted and how we were going to get it accomplished. The owner, Jen, was helpful in explaining some things we weren't too sure about and the girls in the office, Sarah and Destiny, were pleasant and patient as we had to re-schedule several times for various reasons on our own part. Bay State accomodated us at every turn. It's a rarity these days to find customer service like they have here. It was a bit expensive but you also get what you pay for. The craftsmanship was excellent and the product itself is top notch. It is MADE IN THE USA, also!"

"While the quality of work and clean up performed by the crew was outstanding and Iâ m pleased with the finished product the crew didnâ t arrive until almost 11 and didnâ t leave until 9 PM. While I appreciate the goal of a new bathtub/shower replaced in as little as a day working until 9 PM is not acceptable. When setting up the appointment it needs to be stated very clearly what the expectations are for the day. As I said, Iâ m very happy with the finished product but 20k which includes no installation cost is way too much for what was actually provided."

"Have had my shower from Long Baths for quite sometime. We love it, cleans nicely. Our representative Chris Reynard was there anytime we needed him."

"Replaced a 16 year old water heater and fixed a leak under my kitchen sink for a reasonable price and even left my condo hallway cleaner than it has ever been. Highly recommend."

"Had mike and zach out to replace my gas water heater. They were on time, professional, and courteous of my home. They even wear shoe covers and use drop mats to make sure the floors dont get dirty! Excellent customer service at a reasonable price"

"Snake my bathtub. He was on time very professional and welcoming. His price was reasonable and I loved that he cleaned after himself which was nice. He explained the work completely and the outcome so that I could understand"

"Hired for plumbing only, but offered solution for heater replacement as well. It is great to find someone like Al that is willing to follow through with the scope of this project from rough to final inspections."

"Replaced a bow window and a patio slider. They accomplished it all in one day. They were clean, covered everything up when they were working so there was minimal dust. Vacuumed when they finished. Pleasant and professional. I highly recommend Rite Window."

"Rich responded to my request for water heater service on a Saturday almost immediately. After quickly determining the tank would require replacement he arranged to secure a replacement (under warranty). Rich and his son arrived tank in hand on Monday and promptly got to work. Great job guys!"

"The two gentleman were on time, professional and did a great job while closing the pool. I would not hesitate to hire them to do work in the future."