"We just hired them to install a French drain and pump in our home. The whole process was painless. They were responsive, patient, and showed up when they said they would."

"The project went great, from the first phone call to the end of the job. We were called a day before to confirm the arrival time, and the work crew arrived on schedule. It turned out they had some additional material from a previous job that day, so they actually repaired a bit more of the wall than had been agreed on, which we really appreciated. When we originally scheduled the job, we were given information on other services that Pioneer Basement provides, but at no time were we given any sales pitches. We're very confident that we picked the right firm to do our foundation repairs -- we'll definitely call them first for any similar work, and will recommend them to friends."

"I was really happy with the guys they made it very easy and done an excellent job. We had multiple leaks in our basement and they repaired the foundation and waterproofed it for us. Thanks again would highly recommend !!"

"EA Masonry recently completed repairs on a 40+ year old concrete stairwell. This work included replacing two stairs, rebuilding the foundation wall, and resurfacing the entire stairwell. The entire job went very well from my initial contact to get a quote to the completed work. Dan promptly returned my phonecall and visited to provide a quotation. The work was then scheduled and Dan contacted me one day in advance of arriving to ensure he and his team could do the work. The team arrived on time and was very professional during the entire job. The workmanship was excellent. They were also very respectful of the property and cleaned up everything upon completion of the job. I am very impressed with the work they completed and would highly recommend this company."

"very professional, punctual, and thorough installed an internal french drain system including demolition work and sump pump and backup sump pump with dehumidifier. Bulk of work done within 2 days, balance of work to be down when weather warms up and ground is soft enough to place drain outlet pipe and down spout extensions underground"

"I texted Darren about a leak in my basement originating from my bathroom sink and he was willing to come by my house that very day (on a weekend) to diagnose the problem. When it turned out my bathroom faucet needed replacing, he made time the following week to replace the not only the faucet, but also the old, poor quality plumbing under the sink. The new plumbing is stellar, and he gave me a great deal on the price. Also, he's just a really nice, personable guy. :)"

"Topic is a home water supply Shallow Well which operates with a shallow well jet pump + pressure tank installed in the basement. I had been collecting parts over the summer, as I knew the original to house jet pump would go out soon some day and with covid parts are hard to get quick, so started collecting ahead of time. Glad I did as the pump started leaking, from the housing. Replacement needed. Not an emergency but time to get it replaced. Was a ticking clock as it also looked like the pump was twisting putting stress on piping as original owner did not mount it and other fittings had large amounts of corrosion on them. I supplied these parts for the job: new 1hp jet pump, 44 Gal. pressure tank with T package, water filter housing, brass fittings, brass check valve, brass ball valves, 1" copper pipe and some copper fitting, and 2x10 pressure treated board to mount the pump/board to the floor with concrete anchors. Called up Sila on 10/14, master plumber Dave was available on 10/16 to come quote the job of installing what I supplied and misc. parts still needed. Talked with me and received my requests for specific design wants and he supplied his opinions & additional ideas and other options like wall mounting of water filter, sensor shutoff option and different water filter all together and we worked out the plan, did not do the different filter or sensor though. Talked about brass pipe and fittings at the pump up to the pressure tank and we agreed what I had purchased was good and would last a lifetime, vs copper all the way which would still last a long time. Quoted $2800 with water filter bypassing and $2600 without the water filter bypassing. Job was scheduled for 10/22. Quote was high level line item as listed here. Came a bit late on 10/14, due to an emergency call, no big deal Dave called to let me know. Was on time for installation on 10/22, 7:30am. Two workers on Job (Dave + 1, sorry I’m horrible with names +1 was an electrician and was helping Dave) Job took ~ 8 hours to finish. What was not able to be completed: Was not able to replace old original check valve. Well started to suck air when old was started to be removed, confirming there is no foot valve on the line or a broken one, so old check valve was kept. Concern was not being able to recover from air going down the well pipe causing priming issues. At this point the job would require a well expert and was not able to be replaced by Sila. What part of job was mis-understood: Mounting of jet pump to board/floor. Ended up missing the concrete anchors to start and installing after the fact with a different method. Made it more difficult to mount the pump and did scratch the rust proof paint. But it got done. Nice and sturdy. What was complicated on the job: Something that should have not been an issue at all went wrong. I had purchased 1” brass unions. There were two unions installed. One was found to be causing leaks during the initial job installation. This caused extra rework during the initial job. After job completion and area dried with a fan, it was found that both unions were leaking. The original one that had issues in the initial job and the 2nd one. One is pre pump and one is post pump. Called Sila office on 10/23 and told them what was happening, Dave’s earliest availability to come back was was 10/26. He was on time on 10/26. Dave stated that 1 union was giving trouble and replaced it with one spare that I had also purchased. When looking at the 2nd union again he was not able to get it to seal and he made the call and changed the design to direct copper connection and no union, I did not object as at this point just wanted the job done. No More leaks on that location, but also no ability to easily break the connection for future maintenance. When left no leaks. However, after using water for a while the 1st union started leaking again. Texted Dave direct with a picture and said he could return on 10/28 and I requested him to bring a union from his supply. Arrived when he could with ~ 1hr notice and replaced the union with one of his. When looking closer at the issue unions that I had purchased it was found they were cracking. Summary: I’m a novice in pluming, reason for calling Sila. I wish Dave would have noticed the poor part / crack issue and replaced unions from his stock on day 1. I was trying to save time by collecting parts over time and ended up causing issues. Dave knew he was working with brass and seems like he did not have backup stock on site incase of issues. Wish he did as I’d have two unions… and he would not have had to come back twice to repair the leaks. The call was made to not use the brass ball valves I purchased so it was clear that my parts were recommended to use but not absolute. Overall Dave and team did a great job, it’s clean, organized, valves and drain spickets installed nice and logically, filter is at good height, job completed like I asked and planned with Dave, except for the above jet pump mounting, union issue and check valve replacement discussion above here. Dave and team was professional and focused to get the job done. Thanks Dave for your hard work. Reason for Rating: I am giving this job an A rating based on the end result, Sila stood by the workmanship and resolved the issues that arose. That is a sign of a great company. If I would not have supplied the couplers that issue would not have happened ultimately and the check valve & well priming issue was just out of reach and would have required a well specialist to complete. The pump mounting was probably just lost in the large amount of details we had discussed, again it is mounted sturdy."

"The installer was professional and quick the work was good just a little surprised of the total cost it was 3x what I paid for the toilet but that was my only thing I didn’t like. When I asked for a quote I got a call for 100.00 when I asked for an estimate she could not tell me but since Lowe’s only charged 235.00 I did not think it would be that much. The reason I had to get a different installer is because they had rescheduled and I needed it installed for my handicap parent who was moving in but again the work and the installer were great"

"I have used basement technologies for about 15 years.They installed a french drain and sump pump.It workks great.My basement is bone dry.They come every year to maintain the system for $315.Well worth the price.Gives peace of mind.The system stays under warranty. Paul B"

"They were available the next day to do some PEX and copper plumbing work. We worked well together for a few hours and located all the faulty pipes within the walls. Cleaned up after they were done. Would recommend."