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"they installed and replace main water supply pipe. They responded to my call with in 15 minutes and evaluated issue and gave me a fair price, staff showed up and was friendly and professional and efficient form start to finish, they were a great crew, good work and very knowledgeable gave great peace of mind this is a old house and my frustration with the water main pipe was very trying , Sheila was a great help in prompt service for my needs. they all were very helpful and professional I would certainly recommend this company and use them again for my needs."

"Roof leak from ice dams. Marcus responded within an hour of requesting quotes at 10 PM. Inspected damage, quote for repairs and evaluation of problem areas in the morning before 10AM next day. 2500 sq ft roof removed and replaced with premium materials in less than 10 working hours. Marcus is very hands on during entire process. If you need a job done right and quickly hire Marcus and his team"

"Topic is a home water supply Shallow Well which operates with a shallow well jet pump + pressure tank installed in the basement. I had been collecting parts over the summer, as I knew the original to house jet pump would go out soon some day and with covid parts are hard to get quick, so started collecting ahead of time. Glad I did as the pump started leaking, from the housing. Replacement needed. Not an emergency but time to get it replaced. Was a ticking clock as it also looked like the pump was twisting putting stress on piping as original owner did not mount it and other fittings had large amounts of corrosion on them. I supplied these parts for the job: new 1hp jet pump, 44 Gal. pressure tank with T package, water filter housing, brass fittings, brass check valve, brass ball valves, 1" copper pipe and some copper fitting, and 2x10 pressure treated board to mount the pump/board to the floor with concrete anchors. Called up Sila on 10/14, master plumber Dave was available on 10/16 to come quote the job of installing what I supplied and misc. parts still needed. Talked with me and received my requests for specific design wants and he supplied his opinions & additional ideas and other options like wall mounting of water filter, sensor shutoff option and different water filter all together and we worked out the plan, did not do the different filter or sensor though. Talked about brass pipe and fittings at the pump up to the pressure tank and we agreed what I had purchased was good and would last a lifetime, vs copper all the way which would still last a long time. Quoted $2800 with water filter bypassing and $2600 without the water filter bypassing. Job was scheduled for 10/22. Quote was high level line item as listed here. Came a bit late on 10/14, due to an emergency call, no big deal Dave called to let me know. Was on time for installation on 10/22, 7:30am. Two workers on Job (Dave + 1, sorry I’m horrible with names +1 was an electrician and was helping Dave) Job took ~ 8 hours to finish. What was not able to be completed: Was not able to replace old original check valve. Well started to suck air when old was started to be removed, confirming there is no foot valve on the line or a broken one, so old check valve was kept. Concern was not being able to recover from air going down the well pipe causing priming issues. At this point the job would require a well expert and was not able to be replaced by Sila. What part of job was mis-understood: Mounting of jet pump to board/floor. Ended up missing the concrete anchors to start and installing after the fact with a different method. Made it more difficult to mount the pump and did scratch the rust proof paint. But it got done. Nice and sturdy. What was complicated on the job: Something that should have not been an issue at all went wrong. I had purchased 1” brass unions. There were two unions installed. One was found to be causing leaks during the initial job installation. This caused extra rework during the initial job. After job completion and area dried with a fan, it was found that both unions were leaking. The original one that had issues in the initial job and the 2nd one. One is pre pump and one is post pump. Called Sila office on 10/23 and told them what was happening, Dave’s earliest availability to come back was was 10/26. He was on time on 10/26. Dave stated that 1 union was giving trouble and replaced it with one spare that I had also purchased. When looking at the 2nd union again he was not able to get it to seal and he made the call and changed the design to direct copper connection and no union, I did not object as at this point just wanted the job done. No More leaks on that location, but also no ability to easily break the connection for future maintenance. When left no leaks. However, after using water for a while the 1st union started leaking again. Texted Dave direct with a picture and said he could return on 10/28 and I requested him to bring a union from his supply. Arrived when he could with ~ 1hr notice and replaced the union with one of his. When looking closer at the issue unions that I had purchased it was found they were cracking. Summary: I’m a novice in pluming, reason for calling Sila. I wish Dave would have noticed the poor part / crack issue and replaced unions from his stock on day 1. I was trying to save time by collecting parts over time and ended up causing issues. Dave knew he was working with brass and seems like he did not have backup stock on site incase of issues. Wish he did as I’d have two unions… and he would not have had to come back twice to repair the leaks. The call was made to not use the brass ball valves I purchased so it was clear that my parts were recommended to use but not absolute. Overall Dave and team did a great job, it’s clean, organized, valves and drain spickets installed nice and logically, filter is at good height, job completed like I asked and planned with Dave, except for the above jet pump mounting, union issue and check valve replacement discussion above here. Dave and team was professional and focused to get the job done. Thanks Dave for your hard work. Reason for Rating: I am giving this job an A rating based on the end result, Sila stood by the workmanship and resolved the issues that arose. That is a sign of a great company. If I would not have supplied the couplers that issue would not have happened ultimately and the check valve & well priming issue was just out of reach and would have required a well specialist to complete. The pump mounting was probably just lost in the large amount of details we had discussed, again it is mounted sturdy."

"After living in this house for 38 years ( original owner), I was surrounded with trees. All trees are gone and I'm now at the bottom of a hill the builder made for new houses. Have 2 sump pumps with never having water in a finished basement, now when it rains we get water. Call Ed, he came right out and we signed a contract with an open installation date. After last storm Ed put us on priority list, crew come in and jackhammer around the basement and installed a French drain and added a 3rd pump. Job was finished in 2 days, all trash and cleaning done. Wendel came by to check on the work, we are waiting for a couple of finishing items ( pump cover and outside drain pipe finish ). These 2 guys were amazing with the amount of cement that had to be taken out, the stone carried in 5 gallon buckets, the mixing of cement to repair the floor. We gave them lunch and whatever they needed for drinks. I see a few bad reviews on this company but I would say it's the customer looking for too much perfection. This company is great with their prices, warranty, and their very hard working employees, Ed always responded when calling with questions or concerns."

"gave very good suggestions but cost of perimeter drains was too expensive for me.   trying better gutters for now
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"The Installation crew consisted of Dave (Crew foreman), Admir( site supervisor) Manny (furnace specialist) Julian (furnace specialist). The quote/billing and problem resolution was done by Andy at the Morris office in Essex. This crew showed up as promised at 7:30 AM on the two days scheduled to install. Overall everyone in this crew knew their job and demonstrated expertise at each turn of the installation. I had a lot of questions and all were answered by each one of the crew when asked. We ran into an unexpected issue with plumbing the humidifier and it got resolved almost immediately by Andy without any hassle. Admir and Manny dismantled the old furnace and carted it away in less than two hours. Very conscientiously they wrapped the trashed burner's pieces in drop clothes so no black soot escaped. Manny even took time to Windex finger prints from door knobs and vacuum. Placing the new burner was done with great care and the rebuilding of the sheet metal flume was very well done and tightly sealed. Admir and Manny then attached the optional equipment and tested to make sure everything worked properly. Julian checked all the settings and installed a new supply line according to code from oil tank to burner. This too looked very professional and took some carpentry skill as well to complete. I was very impressed with Dave's knowledge of older houses and knew exactly what had to be done to make the heating system work efficiently. He took no shortcuts and it was his knowledge that finally solved a six year old problem of getting heat to the second floor bathroom and office. All in all this was the best work done to my house in six years. This crew deserves all the praise they are professionals in every sense of the word. I would recommend them and hire them for future work with confidence."

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"I came home from work to find all my drains were not draining. I tried some basic troubleshooting, but could not figure out the issue. I called heritage ( which was after hours). Within an hour, the technician Derek arrived, I gave all the information to him, and he started immediately. We narrowed it down to an issue with the septic. 10pm we are outside digging up the septic to get a look. Dereks knowledge and experience quickly identified the issue. The whole time he was friendly and informative. It didnâ t matter the time of night it was, he was determined to fix the issue. He was repairing in a way that would keep the cost down. That rarely happens with contractors. Within 30 minutes, he had the main drain cleared from the house to the septic. Derek even took the effort to double check from the opposite end in my house to make sure it was up to his standards. The whole time he is sharing knowledge and explaining the cause and effects and how the system is designed. When the job was finished, we went over the invoice. I couldnâ t believe the price! For emergency service, and the work that was done, the price was extremely fair. I highly recommend heritage plumbing and heating, and of course Derek."

"Joe,James and Bobby did an excellent job replacing the sump pump And drains. My husband and I were so impressed with their abilities and how hard working they were. I would highly recommend Ground works Manchester to anyone who needs the same work done. Thanks to all the gentlemen for their professionalism and work ethic"

"Mixed review I had spoken with other radon remediation companies and received quotes before meeting with Erickson Foundation Solutions. The salesman, Chris, seemed much more thorough in his approach and he gave a presentation explaining radon, its danger and the process to remove it. The quote was slightly higher than another quote, but I felt more confident. And with the added fan moisture guard, the system came with a 10-year warranty. So I agreed to the proposed plan and paid a deposit. Later I decided to not install concrete in the adjacent (but not connected) basement/crawl space. I asked Erickson to quote installation of plastic sheeting to seal that space. John, the sales manager’s quote doubled the total price. I already had found durable plastic sheeting for about $300. So how would that become $2000 extra? John explained that there would be a drainage mat under the plastic and it would be attached every few inches to the walls and then sealed with caulking. But besides sealing the area, the quote also included another extraction hole and piping to connect it to the fan. This seemed to me like over-kill for a 1200 square-foot house. But he said without the second extraction location, they would not warranty the job. So I accepted the “up-sell” and signed. Today the office called to tell me when the crew would arrive and they arrived on time and were very pleasant. However, they did not have the drainage mat. They called their supervisor and was told that it was not included in the quote and would be an additional charge. In fact it had been a verbal inclusion, not written. The crew was surprised that a second extraction hole was quoted, since the radon levels were not very high to start (3.8 and 5.4). So I feel that I accepted a possibly unnecessarily elaborate system, more elaborate than I probably really need, for twice the price. And didn’t receive the drainage mat that I was told would be part of it."